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Webroot restarts after recent Windows update

  • 14 December 2020
  • 2 replies
  • 176 views

Userlevel 3
Badge +9

In the past few days, I’ve been experiencing issues with Webroot locking up machines, stealing resources (40-50%).  Event manager on some workstations reports that the service is constantly restarting.  I’ve experienced this with both .48 and .62 endpoint versions.  I’ve created a support ticket for this, but I was curious if anyone else is experiencing issues.  I haven’t been able to pinpoint what the issue is, but I suspect it’s a recent Windows update?  I’m having issues with clients both on and off domains - all running Windows 10.

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Best answer by TripleHelix 14 December 2020, 19:03

Hello @BrianB23 

 

Yes it’s known issue and only support can help you so you are on the right track!

 

Thanks,

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2 replies

Userlevel 7
Badge +59

Hello @BrianB23 

 

Yes it’s known issue and only support can help you so you are on the right track!

 

Thanks,

Userlevel 3
Badge +9

Turns out it is a known issue. The resolution is to do a full uninstall using safe mode with networking, then delete the programdata\wrdata folder.  Then reinstall. 

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