I’m attempting to remove this software from our endpoints. The manual removal fails indicating it requires wsasme.msi, I do not have this file nor is it located on the endpoint.
An attempt to remove them displays a missing msi file. further to this removal from WMIC errors out with “ ReturnValue = 1603;”
I will ping
@coscooper and he will have some suggestions for you!
Your best bet is contacting Webroot support. If you’re using the personal version of Webroot, use this contact info: http://webroot.com/us/en/support/home-contact
If you’re using a business version, go here: https://www.webroot.com/us/en/business/support/contact
Hope that helps,
If you do not have access to the admin console, then you’re attempting to uninstall an unauthorized agent as it’s in self-protection mode and requires admin console access. The only way to uninstall in this case is through booting into Safemode with physical access to the device and use the WRSA.EXE -uninstall command in the command line. Our support team should be able to help as well.