Today we experienced a serious issue that was caused by WebRoot. Approximately 60% of our systems were stuck in an endless reboot cycle:
Starting Windows ..
Starting Windows ..
..
Some systems showed the following BSOD:
IRQL_NOT_LESS_OR_EQUAL
..
STOP: 0x0000000A (0x00000018, 0x00000002, 0x00000000, 0x82EBC11C)
After we identified the problem, which took a very long time, we rolled out the following solution:
- Boot from Windows installation CD
- SHIFT-F10 to start a dos prompt
- From the dos prompt
- Rename C:WindowsSystem32WRusr.dll to WRusr.dll.org
- Rename C:WindowsSystem32drivers WRkrn.sys to WRkrn.sys.org
The above fixed the problem (60% of my users can work again) but of course effectively disables webroot antivirus
How to proceed from here on!
Userlevel 7
Hello @ and welcome to our Community.
Please look at our other Thread regarding this issue:
https://community.webroot.com/t5/Product-Questions/BSOD-0x50-PAGE-FAULT-IN-NONPAGED-AREA/m-p/284426#M4713
We'd really appreciate it if you reached out to our Support Team so they can more information from the System in question:
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
Best,
Please look at our other Thread regarding this issue:
https://community.webroot.com/t5/Product-Questions/BSOD-0x50-PAGE-FAULT-IN-NONPAGED-AREA/m-p/284426#M4713
We'd really appreciate it if you reached out to our Support Team so they can more information from the System in question:
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
Best,
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