Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
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With the deprecation of the endpoint management console, we have lost a critical tool to help support our clients. Please add the client’s (WAN) IP address to the entities listing or to the summary section above or below the Internal IP as a suitable workaround.Using the Universal Reporter is too slow and cumbersome to obtain this information.
Good day,I’m curious if anybody can shed any insight on the deprecation of the old Endpoint Protection Console and what we are to expect in terms of changes as of November 28th? I have reviewed training videos and understand where to perform most functions using the new console and entities.Please understand that we have hundreds of a sites listed in our consoles and I have reviewed the videos.Currently if I wish to go to the console and perform work on a site, I can go to the Sites list and I can search and find the site wether that is ABC company or XYZ, then I can click the little pop out or go to Endpoint Protection and click the “Go to Endpoint Protection Console” and I can access the old console.So what happens when the existing console is deprecated? will this button go away? Will there be a new button that will jump us to the specific site in Entities?There are also some logs areas that I’m suspect will no longer be available.Currently I can see which users accessed a site in
Hello, We are using Webroot alongside Huntress, and we want to use the features of Managed AV of Huntress as it can trigger an analyse of the Huntress ThreatOps Team. So, my question is simple, can we use Webroot and Microsoft Defender actively (as Windows Defender can stop a malware and trigger Huntress) on the same computer.Actually, i have just found some very old article that says it’s possible :SecureAnywhere You want to know if SecureAnywhere is compatible with other antivirus software (webroot.com)SecureAnywhere You want tips for running SecureAnywhere with another antivirus program (webroot.com)But it’s about 10-year-old articles, so i want to know if, in 2023, it still actual , or not?I have also seen this post : Webroot with Windows Defender in 2021 | Webroot Community but the solution say that Windows Defender should have Active Scanning Disabled so i suppose that will disable the benefit of Microsoft Defender with Huntress. Thanks in advance
Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.
We have used webroot for many years, without any major hickups. We have a farm of servers running web applications based on Microsoft.net, so nothing particularly fancy but some features in the system are a bit I/O intensive. They are hosted on GCP and AWS, so vms basically.Now when we have (finally) done “in place” upgrades from 2012 R2 to 2019, we notice that everything went to a halt, basically losing about half the performance on average. First I thought, 2019 is a bloat, maybe we need to do clean installs instead of in place upgrades. But no, this doesn’t help. Then I saw that Defender was active next to webroot. This was a bit alarming, and after disabling Defender, we notice an improvement. But still, if we also disable Webroot we gain another 30% in performance and it’s only then it is comparable to 2012 R2 performance.I’ve tried adding exclusions and it does help a bit (but only if I untick “detect if malicious”) but is that really the only way to go?Anyone has had similar iss
With Google announcing that they are now selling registrations for the .zip and .mov top-level domains, we are looking to strengthen our customer's cybersecurity defences by blocking these TLDs.I tried to do this through the Web Overrides section in the Webroot Management Console. However, I got an error indicating that the *.zip and *.mov URLs are invalid. Is it possible to block TLDs through Web Overrides?
Hello,Webroot client is stopping us from running certain programs. How can I allow users to disable webroot on their computers when they are running their program? this will be company wide. I want to give them right from the webconsole as I’m the admin Thank you
Hello guys,Is there anyone here who knows how to change policy settings via cellphone, sometimes I'm in a condition where I can't open my laptop, but I have to change the policy settings, whereas via cellphone I can only create a new policy without making changes to it, even I can't change the user endpoint policy. Thanks
We are having an issue with the Business Webroot where users are able to install more Entities than the assigned number of End Point Seats.This is causing issues with us, as we are getting billed for these additional Entities, and do not seem to have any control as to warn users, or stop them doing this.I have raised this in the past, but no solution was provided, other than to get an alert, and then sort out this issue manually.We are finding management of this is requiring more time resource overhead than what is worth reselling the Webroot product for.We simply seek to block sites being able to install and license Entities over and above the assigned number of End Point Seats allocated to the Site.Is there a way to achieve blocking Sites adding more Entities than the assigned number of End Point Seats?
Hi,We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. Is there a way to unblock this site so that I can continue my test?For reference, the site it’s directing me to is https://www.attemplate.com/.Thanks
I use webroot to centrally manage devices for out clients. Our policy is set to poll every 15 minutes. I’ve sent the command to the device that I want to uninstall it on, the command log shows delivered, but the program isn’t uninstalling. I’ve reset the device too and tried to refresh config on it but still webroot remains. How long does it take for the webroot client to act on the commands it receives? How can i force this to unistall?
Greetings Webroot Community! I wanted to share a recent issue that we have been experiencing with some clients that use both Microsoft Office products, and Webroot Business Endpoint Protection. Recently, some of our users have reported that when they are trying to edit and save documents in Word and Excel they experience a pop up that advises them that they cannot save their changes because “another user” currently has the document open. We tried several different ways to get this error to go away, however each time we have had to uninstall and reinstall the Webroot agent on the client machines. Our working fix for the issue is to deactivate protection in our RMM portal, on the endpoint in the management console, and then uninstall the agent on the system locally through a windows command window using the following command: “C:\Program Files (x86)\Webroot\WRSA.exe” -uninstallWe then reactivate protection through our RMM portal, allow the agent to reinstall, and sign out and back into t
This should be simple: we run a large multi-site network with a number of admins.I need to see the status of our Admins:Name and email, 2FA status, admin type (all on current console) Most recent login date Any login failure info you can provideI can’t see ANY way to discover which admins haven’t logged in. Not in the old or new console, not in API reporting. :(How to solve it?
Hi,I was wondering if there was a way to manage individual access control settings via policies. I’m aware that the gui can be locked completely as well as removing the tray icon, but I’m looking for a more focused approach. The specific setting I want to manage and prevent changes to is in the screenshot below:Is there a way to disable this one option from the web console and prevent end users from changing it?
I have a user having issues and the only thing that changed was installing webroot. I want to disable the agent remotely to see if the users notices a difference. I created a test policy that allows the agent to be shutdown. Is there a way I can run a terminal command to shutdown the agent?
Loving to use Winget (sorry, no Wingate) for all software installed upgrade, I found for my surprise that it detected Webroot installed under Webroot SecureAnywhere (Installed Webroot Endpoint Protection v184.108.40.206)And it says (as you can see) ‘Successfully Installed’, but Webroot Console online says nothing change. Soo… I don’t know what’s going on.Hope they fix it in the near future, since there is no easy way from WEBROOT to update antivirus, not even force to update, not even in the console.. the only antivirus at any level (personal or enterprise edition) that I know for decades that doesn’t help you to update their product in any easy way. Go figure.
Hello everyone,My company is using Webroot SecureAnywhere for Business. We are trying to deploy an application that may require us to turn off webroot. Everything I’ve seen shows how to do so manually via the client’s GUI. This is too time consuming as we have dozens of endpoints. Is there a way to shutdown webroot via powershell (or any other automated way), install what I need, then turn it on again? I know the security implications of this and understand why this may not even be possible. But I just wanted to make sure.
Some of our endusers (not all) are experiencing problem with the Webroot Web Threat Shield extension in Microsoft Edge (the new Chromium based version). They get a request to enter the keycode. That should not happen, as the environment is fully managed by us as MSP. Is this a known bug?
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