Webroot® Business Mobile Protection
- 35 Topics
- 101 Replies
iOS Mobile Protection
I have a handful of users on Mobile Protection, only two of whom have an iOS device. In the portal, the iOS devices go amber and report "WebRoot iOS agent is not running". The app on the phone, however, reports the phone is protected and all is okay. According to WebRoot support, after a period of time, iOS will stop the app from communicating, presumably for performance or battery life considerations. Even then, the app appears to be running normally on the phone. Also according to WebRoot support, when the agent is not reporting into the portal, the Scream and Location features are not available, though the other features are (Lock, Wipe, Password). The suggested remedy is to have users open the app daily, or restart the phone daily, to keep the app communicating. I view this solution as lacking, and wonder about the opinion of other WebRoot Business users on the iOS Mobile Protection agent. My clients are business owners with a lot on their plate. I
Problem with phone numer of new device
Hi, I installed Webroot SecurAnyhere (WSA, 5 units) on another mobile phone. The new device appeared in my WSA web console after some minutes, but with the wrong phone number +491 (760) 000-0000 (just the country code +49 is ok, as I am located in Germany). Moreover, this wrong number was set in the mobile phone as primary number! So I tried to correct the number with "edit" in the web console, but even trying many formats, on saving I always end with the error message "No valid country code / No valid phone number". I tried formats using - , paranthesis, spaces, entering the country code in the first field etc etc.... nothing worked. Astonishingly the number for another phone, defined earlier, works (e.g. I can remote lock the phone), but when I try to edit (formally) and save the same number by new, I get the same error message. --> Can anybody help me how to enter /correct phone numbers in the WSA console? (there are two entry fields: when do I have to use the first filed?
Announcing the End of Sale/End of Life for Webroot® Business Mobile Protection
[h3][b]Important Webroot Product Announcement[/b][/h3] Webroot is announcing the end of sale and end of life for Webroot Business Mobile Protection, and due to the mobile protection end of life, we will no longer offer Webroot Business User Protection, with the mobile service closedown planned for [b]April 15, 2020[/b] (the “[b]end of life date[/b]”). [b]This change will not impact any consumer products or the BrightCloud® Mobile Security SDK used by Webroot technology partners.[/b] [b]How will this impact you?[/b] The end of sale and end of life notice for Business Mobile Protection will have the following implications: [b]Announcement:[/b] [list] [*]This announcement serves as a 30-day notification of the end of sale and end of life for the Business Mobile Protection product. [/list] [b]End of Sale:[/b] [list] [*]As of [b]May 15, 2019,[/b] no further sales or renewals will be accepted for Business Mobile Protection. [/list] [b]End of Life:[/b] [list] [*]As of [b]
Lollipop and Mobile protection issue.
i've been seeing issues where users will update to Lollipop and then the mobile protection will saturate 50% or more of battery time. The solution ended up being to uninstall the version of mobile client and update to the newer 3.6 and battery usage returns to normal. My question is: why isnt the client updating? or at least a warning that the client needs updating before installing Lollipop.
Users can disable iOS MDM??
All, Why are iOS users wiht iPad's able to disable MDM? I am testing the applicatio non Android phones, iPhones, and iPads. It does not make sense that the app can be disabled. I do not see a way to block this by policy. Please advise. Thanks, Stefan Jones
Webroot mobile lock screen on iphones
Hi, Is there anyway to increase or disable the lock screen on iphones after webroot has been installed? We are having problems when using google maps or co-pilot on the iphones while driving. the screen keeps locking out making it difficult to use as a sat-nav device. Any suggestions? Many Thanks Rob
iPhones doesn't retrieve phone number and no Device Settings tab
I just did a bulk enrollment, and the iPhones aren't retrieving the phone number. And when I double click on one, there isn't a Device Settings tab. Is this a bug, or did I miss a step? I did create and install the Apple certificate before I did the enrollment.
Mobile protection doesn't read correct telephone number
Mobile protection doesn't read correct telephone number: it read SIM phone number, but real number is another: in Italy we have possibilities to do number portability from an operator to another. So it simply doesn't work. Only virus protection works fine, all others functions are not usable.
can't turn on Secure Web Browsing
I am running Webroot SecureAnywhere Mobile Business Security version 22.214.171.12436 on my Droid Turbo android version 6.0.1. Yesterday I noticed a message stating "Secure Web Browing disabled." I have tried several times to enable Secure Web Browsing, even turning my phone off and on several times; but cannot enable Secure Web Browsing. Please help!
Camera/microphone access in Webroot SecureAnywhere Business - Mobile Protection on Android?!
Hi, I stopped updating my WSA business Android mobile client because I found that it needs camera/microphone access! Why is this special access added to the software when on the other hand there is not any feature using it?! Link to the software I talk about on Google Play is: [url=https://play.google.com/store/apps/details?id=com.webroot.security.sme]https://play.google.com/store/apps/details?id=com.webroot.security.sme[/url] Does Webroot want to spy on us? Please remove this access from the software.
Mobile Security Webroot Secure Anywhere
I was told yesterday that SMSSend which was coming up on my Samsung phone S3 as a threat was to be fixed. I am pleased to say that it seems to be fixed on the phone but is still showing on my Webroot account as a threat and is in red. Is this going to be fixed? Thanks
ANDROID MOBILE SECURITY GLITCH
Guys! I dont know why is this important point missing from your application regarding security of Mobile Android devices. I have signed up for Trial version from your website and tried testing it on our devices to see if security policy is really in favour of my company. Issue Details: Android version 5 and above. Android -> Settings -> Users -> Add User Or Profile. Once we change the user account from Owner to a guest account / or simply add another user, then, your application stops controling the device. Anybody who knows how to change this setting can deactivate your application easliy in few seconds. Do you have any alternative settings to do here which i might have missed?!?!?!
iOS and Webroot Business Mobile issues
Hello Webrooters. I'm finding that when I did an update to my Ipad to IOS 8.2, well actually I had to do a full recovery because I did'nt realize that Webroot Business Mobile was the culprit by locking up my auto lock and every minute my IPad would fade out and I'd have to put in a password to get back on every 2 minutes. Frustrating indeed.Because I use the iPad with my Mac and it would fadeout when I woudn't touch it for a minute trying to copy from the iPad any information that I was using especially in the Forum for troubling shooting replys or articles. I called Apple Support and the Esculating technical engineer was very concerned that the other Tech Support couldn't fix my problem. So he was working with me for over an an hour trying to get my auto lock to work and my Mac would block the backup from my iPad. Then he told me that my IMac and IPad had some permission lock down where the Mac has some of my backup recovery for the iPad but n
Webroot Mobile Protect installation problems
Your sales team set me up with Mobile protection console yesterday & I created a bed of testers so we can start looking out its useful ness. At this time only users with Androids (myself included) can get the app installed. There is no option for the Microsoft phones & Apple users are recieving this error: " The portal server is not correctly configured with a valid certificate needed to manage iOS devices. Please contact your administrator to resolve this issue. " I have emailed sales & opened up a ticket - neither have added any comments. - now I'm reading in the community board that apple won't allow it to install, puzzling me - why would sales be pushing this product if it won't install? Thanks for any assistance on this
Mobile Protection for Business
Is there anyway that you can stop the force closing of the Mobile Protect application on the Iphone and make sure that the application is opened automatically at power on of the phone. As soon as it's closed you loose all communication with the device and it's useless. If a phone goes missing and this application is closed you have no control. Feedback please. :-)
Are mobile devices considered "endpoints" in most companies?
I know we think so at Webroot - which is why we stress the importance of mobile security at BYOD companies - but do you think most COMPANIES agree? Even with all the [url=http://www.webroot.com/shared/pdf/Android-Malware-Exposed.pdf]stories of Android malware[/url] out there today, does leadership think it's a concern? Would love to hear everyone's thoughts,
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.