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Can I scan a single file with WebRoot on a Macintosh? Or is this feature gone?

  • 3 May 2023
  • 4 replies
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MajorHavoc
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Userlevel 7
Badge +25

According to Webroot docs (which look quite old: https://docs.webroot.com/us/en/home/wsa_mac_userguide/Content/ScanningForMalware/ScanningSpecificFilesAndFolders.htm#:~:text=To%20scan%20a%20specific%20file,displays%2C%20select%20Scan%20With%20Webroot  I can right or ctrl-click a file and select Scan With Webroot. However, on my M2 Mac running latest Ventura, this feature does not seem to be available?  I have searched all over for how I might turn this back on  or enable it without success.

Does anyone know if this is this still possible, or has this feature disappeared on new Macs and newer MacOS versions? 

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Best answer by ChadL 4 May 2023, 20:27

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- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.

4 replies

TripleHelix
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Userlevel 7
Badge +63

Hi @MajorHavoc I’m not sure but all I can say is the online Guides have not been updated for along time but here is a new Web Page: https://docs.webroot.com/us/en/home and I didn’t know and haven’t had time to look through them at this time. Maybe @ChadL can give some insight here.

 

https://docs.webroot.com/us/en/home/webroothomeproductsuserguide/WebrootHomeProductsUserGuide.htm

 

HTH,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

We still have the Context Menu in Windows to Scan one or more files.

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
russell.harris
Rank
Userlevel 7
Badge +4

Just to add to this, I've just checked my M2 Mac laptop running macOS Monterey 12.6.5 and I don’t have this contextual menu option either so it’s been missing a while (or it’s an apple silicon or just M2 thing)...

"The only problem with troubleshooting is that sometimes trouble shoots back!"
ChadL
Userlevel 5

Hey all, 

This is a feature that broke in the Mojave → Catalina changes of the OS. We haven’t prioritized bringing it back because the Real TimeShield will prevent any malware from running, and scheduled scans can pick up the file. We can certainly have the conversation again with the team to see its priority but right now we’re focused on things like the MRT system with apple, signing authority checks, and enhancing our detectors to support more robust detection methods. Simply put, context menu scans provided very little benefit for most consumers so we didn’t focus on resolving it. If there is more of a want for them, then we can refocus on bringing them in.

As for the public documentation I can make a note to our team that controls the documentation to update it when they are able to. 

Team Lead / Sr. Software Engineer for MacOS Webroot SecureAnywhere. If you need some insight feel free to tag me in a post, and I'll do my best to help!

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