📊 2023 OpenText Cybersecurity Threat Report
Best answer by Ssherjj 10 October 2019, 17:31
Hi, I am having the same problem. “ When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.'”
I am unable to login to Webroot, uninstall Webroot, or even get anyone from Support to fix the issue. Can anyone here help?
Welcome to the forum.
Have you tried uninstalling Webroot in “safe mode”? See reply #2 for specifics.
If that is unsuccessful, your best option is support, not this forum. FWIW, support remotely uninstalled my Webroot in minutes when I called them.
FWIW, support remotely uninstalled my Webroot in minutes when I called them.
@BurnedByCatalina Have you seen any files when you look at:
I’m still running Mojave and I want a clean slate on WSA before upgrading to Catalina when the next Catalina version comes out. Just wondering if Support cleaned out ALL the files after the remote session. If so, I’ll have to go there also. Here is what I have now on Mojave with WSA uninstalled, about 57 MB of folders:
Happy Thanksgiving !!!
There is still one folder there after support did their remote uninstall. It is named “BackNSync”, and it is 12.6 MB.
Not sure if it is relevant, but I told the tech that:
Hope this helps.
Thank you @BurnedByCatalina
It took three tries while in safe mode, but the trick worked.
Welcome to the Webroot Community,
Happy to hear you accomplished your mission.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
© 2004 -
We have recently updated our Privacy Policies. We encourage you to read the full terms here.