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Question

Cleanmymac not working after installing webroot

  • 19 October 2020
  • 4 replies
  • 210 views
W
Rank

Hi guys,

My friend is using Mac OS Mojave 10.14.5 and ever since I installed webroot on her mac, cleanmymac is just not working anymore.

 

Also, I cannot access the user interface of Webroot on her mac either.

 

Any help?

4 replies

W
Rank

Cool, thanks for your help! I will contact webroot :)

H
Rank
Userlevel 3
Badge +11

You can do it from Webroot GUI. However, I just noticed that you cannot access the GUI. You should contact Webroot support first, to see why you cannot access the GUI on that computer.

W
Rank

Hi Hungpham,

thank you for your reply, can you let me know how to do that?

H
Rank
Userlevel 3
Badge +11

Because Webroot sees CleanMyMac as a malware. You need to remove CleanMyMac from the quarantine.

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