How to get a response from Webroot?

  • 26 August 2020
  • 2 replies

I cannot reach a human being from Webroot. Multiple support tickets over weeks have gone unanswered and phone calls are never picked up. Email addresses for sales have also not been replied to. Have they shut down all service? Does anyone have a direct contact number or email where you can reach a person?


My application stopped working on my Mac Powerbook (up to date Catalina) and I cannot get the client to launch. Multiple uninstall, reinstalls later, it just fails to launch. I’m beyond frustrated as I can’t even reach a person in to refund me my recent renewal! Are there no humans at webroot anymore? 

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2 replies

Userlevel 7
Badge +63

Hello @jgc 


Sorry your having so many issues, I will ping our 2 Executive Community Staff members and they can help you! @khumphrey  @freydrew



Userlevel 7
Badge +20

@jgc ,

Can you please send me a private message with the e-mail attached to your Webroot account? I’ll take a look for ya!