So we recently partnered with Atera who provides webroot 1click installs on PCs, but Webroot installs on Mac machines is VERY problematic. We have different versions throughout the organization and NONE of them are working properly.
I have a handful of 11.6 Mac OS, some 12.1 and am using the latest version provided by Webroot (22.214.171.124/WSAMAC.dmg) yet they all fail at the same place. The user doesn’t get to provide full disk access during the initial install. We circle back and grant the full disk access but the Mac endpoints are not showing up in my webroot console. All of my PCs are in there without any problems. I have tried that version on 11.6 Mac OS and 12.1 today. They both *seem* to install, but none of them actually check-in properly. These are in different locations so I know it isn’t a FW blocking a port or something to that effect.
I really need some help as we are on a deadline and have to choose between Webroot and BitDefender by Friday. Some help would be greatly appreciated.
Best answer by matthewsmallVPView original