Question

I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.

  • 29 November 2021
  • 1 reply
  • 136 views

I keep getting first scan not complete. Scan view only  showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.


1 reply

Userlevel 7
Badge +17

Hey there @2006Suzuki ,

Welcome to the community! I’m sorry to hear you’re having trouble getting this first scan finished. The first step would be to either:

1) Uninstall and reinstall Webroot, trying to run that initial scan again

​​​​​​​​​​​​​​2)Reach out to Webroot support and ask them to guide you through some troubleshooting steps. You can contact them here: http://webroot.com/us/en/support/home-contact

Reply