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I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.

  • 29 November 2021
  • 3 replies
  • 313 views

I keep getting first scan not complete. Scan view only  showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.

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Best answer by TripleHelix 9 March 2022, 15:55

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Userlevel 7
Badge +63

How do I uninstall ?

Hello @philbuc 

 

With Mac it’s always best to Contact Webroot Support directly!

 

Webroot Support:

Submit a ticket or

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

How do I uninstall ?

Userlevel 7
Badge +19

Hey there @2006Suzuki ,

Welcome to the community! I’m sorry to hear you’re having trouble getting this first scan finished. The first step would be to either:

1) Uninstall and reinstall Webroot, trying to run that initial scan again

​​​​​​​​​​​​​​2)Reach out to Webroot support and ask them to guide you through some troubleshooting steps. You can contact them here: http://webroot.com/us/en/support/home-contact

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