Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
You failed to notify your customers about a known compatibility issue with Catalina in a timely manner. As a direct result, many of us upgraded our macOS, and are now without Webroot protection. Q1) How do you plan to address this issue with your impacted customers? For example, are you, at an absolute minimum, planning to extend our current subscriptions to compensate for ‘lost’ days? Or, do you have other plans for mitigating the negative impact this failure will undoubtedly have have on customer ‘satisfaction/retention’? It has been approximately a week since Catalina became available, and some of your customers upgraded. Since I do not want to use my computer without some type of ‘protection’, this means that it has been approximately a week without my home computer, except for periodically checking this ‘board/community’ for updates. I have been patiently waiting for Webroot to resolve this issue. Notwithstanding, my patience has limits, driven by practicality. In other words,
11/13/19 - Please click here to jump to the Home Webroot SecureAnywhere Mac solution For Business macOS Catalina users, please go here. Dear Webroot MAC Users, We are experiencing an issue with Webroot SecureAnywhere for Mac version 22.214.171.124 and Apple’s latest macOS, 10.15 Catalina. If you haven’t updated to macOS 10.15 Catalina: Our current software version is not compatible with Catalina and if you update to macOS Catalina (released October 7, 2019), it will prevent Webroot SecureAnywhere from functioning properly. It also will generate alerts on your computer that will be repeated even after dismissal. We will update this article when we have released the version of Webroot Secure Anywhere that is compatible with Catalina. There is no impact to Windows operating systems. If you have updated to macOS 10.15 Catalina: You may experience continual alerts on your computer that read “’WSDaemon’ can’t be opened because Apple cannot check it for malicious software”. The alerts are re
We’re pleased to inform you that your Home Webroot SecureAnywhere product has been updated for macOS Catalina. Webroot MAC Customers Who Have CatalinaIf Webroot is currently installed, you’ll receive a pop-up that will guide you through the process of enabling the Webroot software. If you have any questions during the install process, read this article. If you have uninstalled Webroot, you can access a free download by visiting this link: https://www.webroot.com/us/en/home/products/wsa-installer-download.After downloading Webroot, you’ll receive a pop-up that will guide you through the process of enabling the Webroot software. If you have any questions during this process, please read this article. Need additional help? Please contact our support team. Webroot MAC Customers Who Don’t Have CatalinaWhen you plan to update to macOS Catalina 10.15, you will receive a pop-up that will guide you through the process of enabling your Webroot software. If you have any questions during the insta
webroot was installed on my computer a while back. I keep getting random pop-ups from chrome so i want to run webroot to see if my system is infected. Whenever I right-click webroot or right-click to try to open it, nothing happens. Why can't I open this app to run a diagnostic test on my computer?
Many Webroot customers have been impacted by the recent macOS upgrade. The ‘lucky ones’ have had to wait to upgrade to Catalina, but kept their Webroot ‘protection’. In contrast, the ‘unlucky ones’ upgraded when Catalina was initially released, and consequently lost their Webroot protection. The customers in the latter group unknowingly upgraded to Catalina, because Webroot failed to warn them about their incompatibility issue in a timely manner. These customers have been without Webroot ‘protection’ for the last month, and counting. Let’s focus on the customers in the ‘unlucky/latter’ group. It is a ‘given’ that Webroot should compensate these subscribers for ‘lost’ days. We should not, frankly, have to pay for days that we did not receive ‘protection’. Accordingly, customers that remain with Webroot should have these days credited to their accounts. Conversely, customers that decide to leave Webroot should have these days added to their refunds. Note – I know that Webroot normally
So last night my Mac asks if I want to upgrade to Catalina, sure, why not... Then this morning #Webroot my antivirus software pops up a message 'something is wrong' so I click on OK to dismiss it and it pops back up. Lather rinse repeat ad nauseam. Try to uninstall it but can't cuz it's running. Can't shut it down because it's broke and there's no user interface to shut it down in. Kill it and it starts right back up. Rename the executable so it can't start back up and kill it. Reboot to clean things up and it restarts. It knows what I renamed it to! Rename it *again* kill it uninstall it and delete the renamed executable. Reboot. It's not running. Me 1 Webroot 0. Download the latest version try to install it, install isn't working the way it should. Manually move it to the Applications folder and start it up, nothing happens. But it is running. Dick around with for a while but got other things to do... Come back to it this afternoon, call #Webroot support, your expected wait time
So, I have the new Mac update, which could affect this, but up until today, my personal security report has shown that it has kept my device protected. It could also be because I cleared my browser and cache, but my online personal report is now coming up with a license key that doesn’t belong to me and saying it is protecting seven devices? I tried logging into my account but it didn't send me the forgot password, so I had to recreate an account, but it still isn’t showing me my report. Show I be concerned?
A Google ad for one of our products displays Webroot’s red exclamation point warning. “When visiting this website there is a higher than average probability that you will be exposed to malicious links or payloads.”Using Mac OS Google Chrome, Version 77.0.3865.120. Search is for “prosumer espresso machines rocket”. The company is Whole Latte Love.We’ve inspected the page that the Google ad links to, and find no sign of any threats or malware: https://www.wholelattelove.com/products/rocket-espresso-appartamento?variant=14409398419515&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=EAIaIQobChMIw-mV3pG15QIVCINaBR1fUQ6UEAQYBCABEgJZFPD_BwEAny suggestions for how to fix this problem?Thanks!
Description In a recent update by Apple, a change was made where extensions that have not been downloaded via the Mac App store will no longer load in the latest version of Safari, version 13. This results in a lack of safety ratings (search annotations) appearing next to search engine results when searches are completed using Safari, version 13. Version 13 of Safari is the internet browser included with macOS 10.15 Catalina. Webroot development is working towards adding the Web Threat Shield extension to the Mac App Store as soon as possible, although no release date has been set. Workaround In macOS 10.14 Mojave and earlier, functionality of the Web Threat Shield is unaffected in both Chrome and FireFox, so please use either of those browsers with the Web Threat Shield as a workaround until our extension is available in the Mac App Store. If you are running macOS 10.15 Catalina, there is no workaround. You will have to download and install the Web Threat Shield extension from the M
I am trying to deploy webroot to 3,000 + macs. It seems it will not install because of the message “System Extension Blocked”. I dont want to have to manually install this on all of these macs. I followed these instructions on creating a deployment shell script. The script will work fine if I have previously installed webroot and allowed the extenstion by manually clicking the allow button. How can I deploy webroot to all the macs without manually click the allow button on every one?
Well well well. This is interesting. Having another issue due to Catalina so I called Apple. In the call I also advised them that Catalina broke Webroot. Apple says I don't need Webroot antivirus software. They say I don't need any antivirus software. They said and I quote: "Webroot is actually something that has been incompatible and not recommend to use as well as any other antivirus for multiple software updates now." "We do not recommend you use an antivirus on a Mac it actually inhibits the security on the machine." I asked: "The Mac protects me without it?" The answer: " That is correct."
WSDeamon can't be opened because Apple cannot check it for malicious software. It's on my screen and can't get this to go away. I tried to uninstall and reinstall Webroot. Not it won't let me redownload it. Help
I'm stuck. The popup keeps returning to my screen I can't get rid of it. I can't redownload Webroot. I thought I read that uninstalling that and reinstalling it would help. I have logged in and out of Safari. Nothing works. I downloaded the Catalina update today. Help. My apple is not useable
I am constantly getting locked up on several "Threats" on MAC OS Mojave. It started when I upgraded to Mojave. They all seem to be of the same extension: "/Applications/ShowProcess.app/Contents/MacOS/ShowProcess [Name: "MacOS.MixBuilder.1.r", SHA:" Does anyone know why? I made a file of them, but it may be too long to post here, and I don't see a way to add an attachment. Any help would be appreciated. Thanks.
So trying to install Webroot Secureanywhere for Mac. I have a MacPro 5.1 running Mac OSX 10.14.6 (latest) As I work from home sometimes on my Mac our IT guys thought I should have some protection since I remote into our servers. They sent me a link to download wsamacsme.dmg. Opened to .dmg and dragged the .app into my applications folder. Double clicked to install. Install worked great. Icon on the tool bar, app started the initial scan and crashed after 40 seconds. Icon on tool bar disappeared, tried to click on app in applications folder... nothing happened, tried to delete the app but said it was still running, then Google Chrome opened (which I don't ever use) and wanted to install an extension. Completely removed Webroot and reinstalled - same thing, same timeframe, same everything. Any ideas appreciated Cheers John
Once again, BaseSystem.dmg, which is part of the recovery partition installer for MacOS 10.11.6 is yet again being reported as a threat. Our MSP only offers Webroot as an AV solution, and although I wish it weren't the case, it really appears that Mac support in webroot is: "Well... if we HAVE to" level of support. I've been through the Adobe Creative Cloud crippling false positives of a year ago where if you didn't hit the right button, your CC install would be trashed. I've been through the total lack of interest in fixing the "Secure keyboard entry" conflicts with Adobe apps. I've been through the horrendously slow drive scans compared to other products. The high CPU usage... the firing off of multiple simultaneous scans... the CPU fans going nuts... The persistant Exclamation mark in the menu bar because it is going to find something wrong that isn't. Its so bad I've given up asking users to report it to me. I am normally a very civil and calm person, but this is really getting
I purchased Webroot Secure Anywhere for my mac from Best Buy. I cannot seem to find the feature to permanently erase a file. On the PC version it was as simple as a right-click on any file and a drop-down menu showed the option to permanently delete the file. Is this feature not supported on the Mac version?
Hi, I don't know a lot about this stuff, but I have noticed while trying to see if someone had been using my computer that when I looked in the sytem log there is a lot of stuff going on, even when the computer is supposedly off and the lid closed. The bit about archaic APIs (or whatever it said, caught my attention.) Is this normal? Thanks. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/4525f9b3-0af7-4a3e-9831-b5559b17d8a6.png[/img]
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