Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
For some reason webroot secure anywhere is detecting the following file as a threat but only when there is a USB power cable connected to the back of my imac. here is the file it says is a threat. System/library/frameworks/coreservices.framework/versions/a/frameworks/metadata.framework/versions/a/support/mds i did a little research and it seems that file has something to do with spotlight search. is it safe to mark that as allow in the block allow page and why would webroot only say it is a threat when a cable is connected. thank you
Hello, Been running Webroot on my Windows machine happily for a few years now. Added it to my Macbook to consolidate bills after Bitdefender sub ended. The initial/full scan is in my user library directory and is now at 24+ hours and counting. Should the library directory be excluded from the scan? This incomplete initial scan has probably run for longer than all my other system scans combined. MBP 2016 so not blazing fast, but it's no slouch.
I have 646 days left to my subscription. WRSA shows up in a yellow mode - saying the subscription will expire and demanding I renew . The Renew Now button takes the place of the Scan Now button - so running a scan on demand cannot happen. I have an iMac. I opened a ticket and was to told to uninstall/reinstall. Which I did. And the yellow warning of subscription expiration reappeared in less than 1 hour. Anyone else have this problem?
How come the scan progress bar sometimes counts backward during a scan? On my Macbook Pro I have WR Secure Anywhere scanning back an forth it seems. I have for example 840.xxx files scannend and then not long afterwards the counter jumps back to 839.yyy files. What causes this somewhat strange behaviour?
Hi, please see the attached screenshot. When I got to System Preferences > Security & Privacy, the Webroot extension is not found anywhere. Any ideas?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/dc88d5d7-892b-42ff-95c6-c6cac12650ef.png[/img]
So I have a: MacBook Pro (Retina, 15-inch, Mid 2015) Processor 2.5 GHz Intel Core i7 Memory 16 GB 1600 MHz DDR3 Graphics AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB This is a company laptop that I've taken over from the person who worked in my spot before me. He had Webroot installed and I managed to delete it only after booting in safe mode. However, now the laptop seems to want to take to the air randomly a few times per day with its fans going mental. When I look in the Activity Monitor, I see a process called WSDaemon taking up 99% of the processor speed. I really don't want anything to do with Webroot and I just want to get rid of this process. I've checked in the system library but I can't find anything from webroot / wsdaemon. Please advise how to remove or block this process from starting.
Running mac version 10.14.5 Webroot complete. The realtime shield turns off. Told me me to go into system preference, security and privacy and grant full access to turn it on. could not get that to work. Uninstalled and reinstalled same massage. Went into Webroot preference Realtime shield hit reset . It work for two days then error returned. Any advice or solutions would be greatly appreciated.
I bought Webroot SecureAnywhere® AntiVirus 3 Year Renewal for Mac in Jan 19. I have just noticed that when I tried to activate it then, it didn't work and it hasn't completed a scan yet. When I enter my keycode and click Activate, I get "WebRoot SecureAnywhere quit unexpectedly". I have tried uninstalling and reinstalling from the link but I get the same result. I'm running Mojave. Any assistance gratefully received.
I got this popup on the Mac running Mojave for Backup and Sync: [user=32313][/user] [user=57748][/user] [user=57897][/user] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/37224i6BED9A7428EEA201.png[/img] [b]Here is the WSA Version I'm running:[/b] [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/37225iCB9B4A73332C7BC1.png[/img][/b] Is this in the process of being "Optimized"?
I'm trying to uninstall webroot and reinstall it on my mac. I went to finder and deleted the app but it won't go away. I tried to reboot into safe mode but it hung. I reset the SMC and PRAM and tried again but it didn't work. Then I downloaded webroot again and tried to install. Double clicking on the installer does nothing. Any suggestions? This is urgent. Thanks!
On my Windows 7 laptop, I received a message after enrolling in Last pass, that Webroot Password Manager is actually Last Pass working in the background. [list=1] [*]Is this true? [/list]On that platform it APPEARS that all my Webroot passwords "migrated" to Last Pass. Webroot sent me a message saying this had occurred. 2.How do you know? 3.Why do you know? This migration did not occur on my MAC with Mojave 10.14.3. Additionally there was no migration selection for Webroot Password Manager in LastPass as there was for other Password Manager programs. Currently Chrome, Firefox, and Safari do not allow Webroot Password Manager Extensions on MAC particularly. What is going on?
We deployed webroot to our machines recently, and my Mac user's computer says "protection disabled" and the icon shows an exclamation point, despite the protections being enabled. You can even see in the screenshot that it scanned recently. What exactly is "disabled" that is causing it to alarm this to a user? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7f2075fb-f403-4f4f-8380-4b1ae0401a8c.png[/img]