Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
AirDrop interaction with Webroot
We recently deployed iMacs into our Windows environment. The 3 Apple users are complaining that the AirDrop feature isn’t working correctly. I know we had issues with WebRoot Secure key mode entry and Apples/Adobe special key macros. There is a drop down to temporarily disable the secure key mode while in Adobe products. Does Webroot interfere similary to AirDrop and if so is there a way to disable it in settings ?
Hello, My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing. I am also on a macbook pro. Should I reinstall the software? What can I do?
Personal Security Report Issues
So, I have the new Mac update, which could affect this, but up until today, my personal security report has shown that it has kept my device protected. It could also be because I cleared my browser and cache, but my online personal report is now coming up with a license key that doesn’t belong to me and saying it is protecting seven devices? I tried logging into my account but it didn't send me the forgot password, so I had to recreate an account, but it still isn’t showing me my report. Show I be concerned?
imac catalina, unable to turn on Realtime Sheild initial install
2015 iMac running Catalina OS, when i click to turn on Realtime Shield I het a message, “Go to system preferences > Security & Privacy and enable the Webroot Software, lnc. system extension to turn on Realtime Sheild. “ Ive gone to the Privacy panel and added Webroot but it still does not allow me to turn on Realtime Shield.
This mallware was sent as an update to Flash Player, which it was not. It has installed itself and has taken over the search window on my iMac computer on both Firefox and on Safari. I cannot find it in the list of applications. Will Web Root Secure anywhere remove it? It must be new. Will Webroot send and update to their software to remove it?
Webroot not working properly on my iMac with Catalina update
My Webroot was not operating properly on my iMac. Searched topic and printed the Full disk access repair instructions. Followed the step by step instructions and not all of them showed up in sequence as shown on the print out. Help. I’m back to square one.
On my mac I upgraded the operating system to os Catalina version 10.15.4. I have a current webroot subscription and the new desktop screen shows a webroot icon. The problem is that when I click on that icon, the app does not open. I do not have my current key code. I tried to reinstall the app using the name and email listed on the subscription but keep getting an error message. I do no know if it is a problem with the os Catalina, with its settings, or with the webroot app. Any advice would be appreciated.
HELP! WSA still shows up as installed after uninstalling on my Mac
I need help in fully uninstalling WSA from my desktop MAC. When I first uninstalled WSA, I trashed the app BEFORE shutting it down. This wasn’t my fault. When I first tried to uninstall, I was lead by the WSA help menu to a MAC page for instructions to uninstall all apps which is dragging to the trash. When I tried to install Trend Micro it would not install stating I “need to uninstall WSA first”. I then reinstalled WSA and shut it down first before dragging to trash. I restarted the computer and again Trend Micro stated: “need to uninstall WSA before installing Trend Micro” I then cleaned my computer and removed WSA app with Omni Remover app which is to fully remove all remnants of WSA app. I restarted my Mac. There is no sign of WSA on my computer but Trend Micro states “need to uninstall WSA before installing Trend Micro.” Can anyone help me with this? I need to get my computer protected with Trend Micro which I paid for already in Geek Squad from Best Buy. thanks, Kash49
Webroot pulling files from Google Drive on Mac
Webroot Secure Anywhere 18.104.22.168 on my 2019 MacBook Pro running Catalina 10.15.3 is scanning every file in my Google Drive, one at a time, by pulling them down from the cloud onto my hard drive. The current scan has run for days. I can see Google Drive File Stream pulling down the files, one by one, filling up my hard drive. I believe I’ve added my google drive to the exclusion list, but it appears to have no impact.
Webroot SecureAnywhere for Mac will not update - 'Update Now' does nothing
Its in the title. My Account shows 270 days of subscription but the icon on top bar of MacBook has orange ‘!’. When i open the App i get an ‘Update Now’ instruction staring at me. I click. Nothing happens……… Given my recent issues with your software my patience, likely hair, is wearing thin. Please help with the App/software. Thank you.
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