Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
Webroot was working fine up until today. I logged on today to see "The file: '/Applications/Webroot/MainUIStrings.bin' could not be found. Please verify and reinstall." I've tried to reinstall with no such luck, everytime I try and set it in Applications it says that I already have one in there. I've tried repeatedly to uninstall the one already in there and everytime it says it is in use. I've made sure everything is closed and the pop up will still pop up. I'm just trying to uninstall it completely to reinstall so it will work right. It will not even open anymore and there is no icon at the top. What can I do? Thank you!
Hello, I'm new to the community and am writing to ask for help. I recently purchased a WD Passport for my Mac, and my Webroot Antivirus is telling me that the drive has a virus on it, which I have verified is not a virus via Techs at WD. Other than turning off my antivirus protection while doing a backup of my data, is there some way for Webroot to ignore the file it says is infected? Thanks in advance if you know the answer.
When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5
I can't get rid of red ! on my WR icon at upper rt of my desktop despite scanning & no threats found
I recently purchased a Mac Mini & bought the Webroot for up to 5 devices. On my Mini I keep getting a red exclamation point in the upper right corner of the screen that would indicate that action is needed, but when I do a new scan there are no threats. But the red "warning symbol" remains. One point to note that may have something to do with it? After receiving my Mac back last week from Apple where they determined that there was a hardware problem & replaced the wifi card (or something like that), I had to do a complete restore from my Seagate external back up drive. When I plugged it in to do scan once the contents was transferred (took a few hours), the scan detected a virus but where? I followed the instructions & removed any DVD, CD, external drive then ran the scan again. No threats were detected. good. But now despite not reconnecting the backup drive for several days, I am getting the alert message mentioned above. It
My computer - Mac Yosemite is very slow. Typing is delayed and getting spinning color wheel on online games. Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet. How to remedy?
i have a MacBook Pro running ElCapitan and Webfoot Home 188.8.131.52:420. I show that there are threats detected, but I do not know where to identify those threats. If I go to reports there are none, if I go to remove threats there are none. Where do I find the threats??? Thanks
Hi, I'm a mac owner who really isn't a techie. I have a problem with Safari. My solution has been to use Firefox, but I need to return to Safari. How do I overcome the pop that controls the safari screen and insists I call the number provided to rid of the virus? Thanks for your help!
WebRoot is reporting a threat - I'd like to know more. Unfortunately the WebRoot screen is fixed width and I can't expand the column that names the threat Here's what I know. Details: "...AppleKextExcludeList.kext/Contents/Info.plist" Threat Name: "Keylo..orPro.r" Here's a screen shot. Note that a couple weeks ago I used CarbonCopyCloner to upgrade to a new SSD and that TimeMachine has re-built it's backup a couple of times in a couple of months. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/22347iEB865374D50B93F0.jpg[/img]
It is running on a (mid-09) MacBook Pro, 8 GB RAM, 2,53 GHz Core 2 Duo. It has been running/scanning now for over 29 hours, and has scanned over 11.5 million files. It is scanning a Mac "Time Machine" back-up disk, which is 5 GB from being full (i.e. 345 GB of data files). I'm wondering if it got caught in a circular loop or something, and can't get out! Has anyone had experience trying to scan a disk of such a size? Did it take you so much time? Or less? Any words of experience or knowledge would be appreciated.
How do you remove Webroot SecureAnywhere AV 2013 from a Mac, fully? Meaning, is dragging the app to the trash enough? Considering the pull-down menu on Finder title bar, thinking there may be more to it. Realtime Threat Shield brought copying to a crawl and Web Threat Shield gets website threats wrong constantly, on more than one machine. Very disappointed, had hoped to standardize on Webroot for my Mac clients as I do for Windows, but no way.
I had a geek squad tech work on my macbook pro and back up hard drive to remove the remaining threats from the scan. Webroot was unable to remove the threats called"pua.bundleinstaller.gen from my computer. I have more threats now than I did in the first place and I haven't even restored my computer back from the back up hard drive. Is there a way that I can find this threat in the Time Machine and remove it myself. Any help is appreciated. Thank you.