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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

378 Topics
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378 Topics

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mrphdes1

asked in Webroot® Consumer/Business - for Macs

how to remove hp.myway.com from my Mac?

Anyone has found a way to remove hp.myway.com for Mac or Apple?

6 years ago

mededqrFresh Face

asked in Webroot® Consumer/Business - for Macs

If I stop a scan will I still be able to delete any threats found during that scan?

I'm running a scan on my entire system and external drives.  It's been running form nearly 123 hours and has found a number of threats. The drives include my internal drive and two external drives (one for backup and one for data).  I shouldn't have scanned the backup drive since I was going to erase the data and do a full backup once I've cleaned my iMac, but there wasn't a way to exclude that drive.  I'm reaching nearly 100 million files and it's found a few threats.  I want to stop the scan Iit's doing the final scan on the backup drive) - it's scanned everything else.  What I want to know is if I stop the scan now, will I still get access to the results so that I can quarentine and delete the threats>

6 years ago

garth3368Fresh Face

asked in Webroot® Consumer/Business - for Macs

Mac Sierra 10.12.1

Webroot Secure Anywhere will not recognize my account key code.  Any suggesstions?

6 years ago

millerjg01

asked in Webroot® Consumer/Business - for Macs

Reinstall on Mac

I have a Macbook Pro. I need to reinstall Webroot. I can go to Best Buy and they can do it for me but I'd rather do it myself and save the trip. Help! Where do I get the link?   I have my product code already saved so I'm good there.    thanks

6 years ago

cmmakoch

asked in Webroot® Consumer/Business - for Macs

MY MAC HAS AN UPDATE BUT I AM WORRIED THAT MY WEBROOT ISNT GOING TO SUPPORT IT. HOW DO I TELL IF IT

MY MAC HAS AN UPDATE BUT I AM WORRIED THAT MY WEBROOT ISNT GOING TO SUPPORT IT. HOW DO I TELL IF IT IS

6 years ago

jc3360

asked in Webroot® Consumer/Business - for Macs

rybjanFresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot Antivirus is interfering with my data backup on a WD Passport for Mac.

Hello,   I'm new to the community and am writing to ask for help. I recently purchased a WD Passport for my Mac, and my Webroot Antivirus is telling me that the drive has a virus on it, which I have verified is not a virus via Techs at WD. Other than turning off my antivirus protection while doing a backup of my data,  is there some way for Webroot to ignore the file it says is infected? Thanks in advance if you know the answer.

6 years ago

ROMPlayerFresh Face

asked in Webroot® Consumer/Business - for Macs

Can't scan on OS X. Unable to quit startup scan.

 When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5

6 years ago

evlevin

asked in Webroot® Consumer/Business - for Macs

I can't get rid of red ! on my WR icon at upper rt of my desktop despite scanning & no threats found

 I recently purchased a Mac Mini & bought the Webroot for up to 5 devices.  On my Mini I keep getting a red exclamation point in the upper right corner of the screen that would indicate that action is needed, but when I do a new scan there are no threats.  But the red "warning symbol" remains.   One point to note that may have something to do with it? After receiving my Mac back last week from Apple where they determined that there was a hardware problem & replaced the wifi card (or something like that), I had to do a complete restore from my Seagate external back up drive.  When I plugged it in to do scan once the contents was transferred (took a few hours), the scan detected a virus but where? I followed the instructions & removed any DVD, CD, external drive then ran the scan again. No threats were detected. good. But now despite not reconnecting the backup drive for several days, I am getting the alert message mentioned above.   It

6 years ago

stina2016

asked in Webroot® Consumer/Business - for Macs

I have a Mac that is infected with pronto video converter - Can webroot not remove it?

I purchsed Webroot to remove   ( Edited out link)   Not removed it and it is a malware program....   Can I have a refund or some help here please?   Thank you 

6 years ago

lolly283

asked in Webroot® Consumer/Business - for Macs

Trying to scan Mac and getting error message saying cannot connect to internet

My computer - Mac Yosemite is very slow.  Typing is delayed and getting spinning color wheel on online games.  Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet.  How to remedy?

6 years ago

saulsonFresh Face

asked in Webroot® Consumer/Business - for Macs

2 scans running at same time

When I click on the Webroot pull-down menu on my Mac, it always shows 2 scans going at the same time, each at different parts of their respective scans.  What's going on?  Shouldn't there be just one scan going on at a time?  Thanks.

6 years ago

gasse

asked in Webroot® Consumer/Business - for Macs

remove offers4U and offerz4u from a MAC

Hi There. Do anyone know how to remove offers4U and offerz4u from a MAC...

6 years ago

MELeslie

asked in Webroot® Consumer/Business - for Macs

MacBook Pro running ElCapitan and Webfoot Home 9.0.1.27:420. getting that threats detected

i have a MacBook Pro running ElCapitan and Webfoot Home 9.0.1.27:420. I show that there are threats detected, but I do not know where to identify those threats.  If I go to reports there are none, if I go to remove threats there are none.  Where do I find the threats??? Thanks

6 years ago

poirierfamily

asked in Webroot® Consumer/Business - for Macs

Mac owner and when I open Safari, there are pop us and a voice saying to call the # to rid virus.

Hi,   I'm a mac owner who really isn't a techie.  I have a problem with Safari.  My solution has been to use Firefox, but I need to return to Safari.  How do I overcome the pop that controls the safari screen and insists I call the number provided to rid of the virus?   Thanks for your help!

7 years ago

acooldozenBronze VIP

asked in Webroot® Consumer/Business - for Macs

Mac and PC

Can the same keycode be used if one has a 5 license app, for installation on a Mac and PC?

7 years ago

BobCali

asked in Webroot® Consumer/Business - for Macs

false positive on iOS 10.11.1

I receive threat alerts on iOS 10.11.1 but these are false postives. How do I address these?

7 years ago

Aviator1

asked in Webroot® Consumer/Business - for Macs

Anyone else seeing Webroot Security Anywhere reporting a threat called Keylogger.SpectorPro.r

Webroot reported the following details:   /.MobileBackups/Computer/2015-10-30-212601/Volume/System/Library/Extensions/AppleKextExcludeList.kext

7 years ago

mgolanFresh Face

asked in Webroot® Consumer/Business - for Macs

First ever threat found on my MacBook - can someone explain "...AppleKextExcludeList.kext/contents

WebRoot is reporting a threat - I'd like to know more.   Unfortunately the WebRoot screen is fixed width and I can't expand the column that names the threat   Here's what I know.  Details:  "...AppleKextExcludeList.kext/Contents/Info.plist" Threat Name:  "Keylo..orPro.r"   Here's a screen shot.  Note that a couple weeks ago I used CarbonCopyCloner to upgrade to a new SSD and that TimeMachine has re-built it's backup a couple of times in a couple of months.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/22347iEB865374D50B93F0.jpg[/img]

7 years ago

ocrimonyFresh Face

asked in Webroot® Consumer/Business - for Macs

How long can I expect the initial scan to take?

I have a MacBook Pro. I just installed Webroot Anti-virus. I have a 500GB drive, with 350GB of data on it. Can anyone tell me how long the initial scan should take? Thanks.

7 years ago

marfin

asked in Webroot® Consumer/Business - for Macs

I have MAC protected so it is disturbing to read that "no PCs are protected." How are Macs shown?

I downloaded the MAC version and just signed up for console. While I've received two scans (roughly an hour each), so convinced system is working the console says that no PCs are protected. Help.  

7 years ago

lthomasFresh Face

asked in Webroot® Consumer/Business - for Macs

When I try to start "Scan My Computer" I get Scan Failed - Cannot reach internet

I get that message even though I do not have a problem accessing the internet.   Leo Thomas [email removed]  

7 years ago

McThomasFresh Face

asked in Webroot® Consumer/Business - for Macs

How long does it take to scan 350 GB of files?

It is running on a (mid-09) MacBook Pro, 8 GB RAM, 2,53 GHz Core 2 Duo.  It has been running/scanning now for over 29 hours, and has scanned over 11.5 million files.  It is scanning a Mac "Time Machine" back-up disk, which is 5 GB from being full (i.e. 345 GB of data files).   I'm wondering if it got caught in a circular loop or something, and can't get out!  Has anyone had experience trying to scan a disk of such a size?  Did it take you so much time?  Or less?   Any words of experience or knowledge would be appreciated.

7 years ago

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