To Customer Support To Customer Support

Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

  • 371 Topics
  • 1,917 Replies

371 Topics

K
kfarrell
asked in Webroot® Consumer/Business - for Macs

problems on mac

Webroot was working fine up until today.  I logged on today to see "The file: '/Applications/Webroot/MainUIStrings.bin' could not be found. Please verify and reinstall." I've tried to reinstall with no such luck, everytime I try and set it in Applications it says that I already have one in there. I've tried repeatedly to uninstall the one already in there and everytime it says it is in use. I've made sure everything is closed and the pop up will still pop up. I'm just trying to uninstall it completely to reinstall so it will work right. It will not even open anymore and there is no icon at the top. What can I do? Thank you!

20
nic
7 years ago
R
Fresh Face
rybjanFresh Face
asked in Webroot® Consumer/Business - for Macs

Webroot Antivirus is interfering with my data backup on a WD Passport for Mac.

Hello,   I'm new to the community and am writing to ask for help. I recently purchased a WD Passport for my Mac, and my Webroot Antivirus is telling me that the drive has a virus on it, which I have verified is not a virus via Techs at WD. Other than turning off my antivirus protection while doing a backup of my data,  is there some way for Webroot to ignore the file it says is infected? Thanks in advance if you know the answer.

3
Ssherjj
Moderator
7 years ago
R
Fresh Face
ROMPlayerFresh Face
asked in Webroot® Consumer/Business - for Macs

Can't scan on OS X. Unable to quit startup scan.

 When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5

3
Ssherjj
Moderator
7 years ago
E
evlevin
asked in Webroot® Consumer/Business - for Macs

I can't get rid of red ! on my WR icon at upper rt of my desktop despite scanning & no threats found

 I recently purchased a Mac Mini & bought the Webroot for up to 5 devices.  On my Mini I keep getting a red exclamation point in the upper right corner of the screen that would indicate that action is needed, but when I do a new scan there are no threats.  But the red "warning symbol" remains.   One point to note that may have something to do with it? After receiving my Mac back last week from Apple where they determined that there was a hardware problem & replaced the wifi card (or something like that), I had to do a complete restore from my Seagate external back up drive.  When I plugged it in to do scan once the contents was transferred (took a few hours), the scan detected a virus but where? I followed the instructions & removed any DVD, CD, external drive then ran the scan again. No threats were detected. good. But now despite not reconnecting the backup drive for several days, I am getting the alert message mentioned above.   It

3
Ssherjj
Moderator
7 years ago
S
stina2016
asked in Webroot® Consumer/Business - for Macs

I have a Mac that is infected with pronto video converter - Can webroot not remove it?

I purchsed Webroot to remove   ( Edited out link)   Not removed it and it is a malware program....   Can I have a refund or some help here please?   Thank you 

2
Ssherjj
Moderator
7 years ago
L
lolly283
asked in Webroot® Consumer/Business - for Macs

Trying to scan Mac and getting error message saying cannot connect to internet

My computer - Mac Yosemite is very slow.  Typing is delayed and getting spinning color wheel on online games.  Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet.  How to remedy?

2
Ssherjj
Moderator
7 years ago
S
Fresh Face
saulsonFresh Face
asked in Webroot® Consumer/Business - for Macs

2 scans running at same time

When I click on the Webroot pull-down menu on my Mac, it always shows 2 scans going at the same time, each at different parts of their respective scans.  What's going on?  Shouldn't there be just one scan going on at a time?  Thanks.

11
S
Fresh Face
7 years ago
G
gasse
asked in Webroot® Consumer/Business - for Macs

remove offers4U and offerz4u from a MAC

Hi There. Do anyone know how to remove offers4U and offerz4u from a MAC...

2
Ssherjj
Moderator
7 years ago
M
MELeslie
asked in Webroot® Consumer/Business - for Macs

MacBook Pro running ElCapitan and Webfoot Home 9.0.1.27:420. getting that threats detected

i have a MacBook Pro running ElCapitan and Webfoot Home 9.0.1.27:420. I show that there are threats detected, but I do not know where to identify those threats.  If I go to reports there are none, if I go to remove threats there are none.  Where do I find the threats??? Thanks

1
Ssherjj
Moderator
7 years ago
P
poirierfamily
asked in Webroot® Consumer/Business - for Macs

Mac owner and when I open Safari, there are pop us and a voice saying to call the # to rid virus.

Hi,   I'm a mac owner who really isn't a techie.  I have a problem with Safari.  My solution has been to use Firefox, but I need to return to Safari.  How do I overcome the pop that controls the safari screen and insists I call the number provided to rid of the virus?   Thanks for your help!

1
Ssherjj
Moderator
7 years ago
acooldozen
Bronze VIP
acooldozenBronze VIP
asked in Webroot® Consumer/Business - for Macs

Mac and PC

Can the same keycode be used if one has a 5 license app, for installation on a Mac and PC?

10
acooldozen
Bronze VIP
7 years ago
B
BobCali
asked in Webroot® Consumer/Business - for Macs

false positive on iOS 10.11.1

I receive threat alerts on iOS 10.11.1 but these are false postives. How do I address these?

1
Ssherjj
Moderator
7 years ago
A
Aviator1
asked in Webroot® Consumer/Business - for Macs

Anyone else seeing Webroot Security Anywhere reporting a threat called Keylogger.SpectorPro.r

Webroot reported the following details:   /.MobileBackups/Computer/2015-10-30-212601/Volume/System/Library/Extensions/AppleKextExcludeList.kext

6
Ssherjj
Moderator
7 years ago
M
Fresh Face
mgolanFresh Face
asked in Webroot® Consumer/Business - for Macs

First ever threat found on my MacBook - can someone explain "...AppleKextExcludeList.kext/contents

WebRoot is reporting a threat - I'd like to know more.   Unfortunately the WebRoot screen is fixed width and I can't expand the column that names the threat   Here's what I know.  Details:  "...AppleKextExcludeList.kext/Contents/Info.plist" Threat Name:  "Keylo..orPro.r"   Here's a screen shot.  Note that a couple weeks ago I used CarbonCopyCloner to upgrade to a new SSD and that TimeMachine has re-built it's backup a couple of times in a couple of months.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/22347iEB865374D50B93F0.jpg[/img]

3
Ssherjj
Moderator
7 years ago
O
Fresh Face
ocrimonyFresh Face
asked in Webroot® Consumer/Business - for Macs

How long can I expect the initial scan to take?

I have a MacBook Pro. I just installed Webroot Anti-virus. I have a 500GB drive, with 350GB of data on it. Can anyone tell me how long the initial scan should take? Thanks.

8
Wanderingbug
7 years ago
M
marfin
asked in Webroot® Consumer/Business - for Macs

I have MAC protected so it is disturbing to read that "no PCs are protected." How are Macs shown?

I downloaded the MAC version and just signed up for console. While I've received two scans (roughly an hour each), so convinced system is working the console says that no PCs are protected. Help.  

1
JamesG
8 years ago
L
Fresh Face
lthomasFresh Face
asked in Webroot® Consumer/Business - for Macs

When I try to start "Scan My Computer" I get Scan Failed - Cannot reach internet

I get that message even though I do not have a problem accessing the internet.   Leo Thomas [email removed]  

3
Ssherjj
Moderator
8 years ago
M
Fresh Face
McThomasFresh Face
asked in Webroot® Consumer/Business - for Macs

How long does it take to scan 350 GB of files?

It is running on a (mid-09) MacBook Pro, 8 GB RAM, 2,53 GHz Core 2 Duo.  It has been running/scanning now for over 29 hours, and has scanned over 11.5 million files.  It is scanning a Mac "Time Machine" back-up disk, which is 5 GB from being full (i.e. 345 GB of data files).   I'm wondering if it got caught in a circular loop or something, and can't get out!  Has anyone had experience trying to scan a disk of such a size?  Did it take you so much time?  Or less?   Any words of experience or knowledge would be appreciated.

5
M
Fresh Face
8 years ago
K
Fresh Face
KenLarkFresh Face
asked in Webroot® Consumer/Business - for Macs

Uninstall Webroot SA AV on Mac Fully

How do you remove Webroot SecureAnywhere AV 2013 from a Mac, fully? Meaning, is dragging the app to the trash enough? Considering the pull-down menu on Finder title bar, thinking there may be more to it.   Realtime Threat Shield brought copying to a crawl and Web Threat Shield gets website threats wrong constantly, on more than one machine.   Very disappointed, had hoped to standardize on Webroot for my Mac clients as I do for Windows, but no way.

9
Ssherjj
Moderator
8 years ago
C
caguilar9320
asked in Webroot® Consumer/Business - for Macs

How do I remove pua.bundleinstaller.gen from my macbook pro? Webroot can not remove the threat.

I had a geek squad tech work on my macbook pro and back up hard drive to remove the remaining threats from the scan. Webroot was unable to remove the threats called"pua.bundleinstaller.gen from my computer. I have more threats now than I did in the first place and I haven't even restored my computer back from the back up hard drive. Is there a way that I can find this threat in the Time Machine and remove it myself. Any help is appreciated. Thank you.  

3
Ssherjj
Moderator
8 years ago
Ssherjj
Moderator
SsherjjModerator
published in Webroot® Consumer/Business - for Macs

How to Start Your Mac in Safe ModeKnowledge Base

This information was reviewed and updated by APruneau on March 10th, 2020.   Symptoms Diagnosis Solution    Tech Support sometimes requires a Mac user to start up there Mac in Safe Mode.  To start up in safe mode: Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.     Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.     To leave safe mode, restart your Mac without pressing any keys during startup.   Tips   For the most up to date information on safe mode for Mac click here. Be advised some of your programs may not work in this operating environment, but you can get to all of your files. 10.4 and earlier: Safe Mode will disable your Airport card. You will again be able to access all of your regular programs when you l

2550
Ssherjj
Moderator
9 years ago

Badges

  • Most Wanted
    JonathanBhas earned the badge Most Wanted
  • Beta To The Max
    JonathanBhas earned the badge Beta To The Max
  • Most Wanted
    csaundershas earned the badge Most Wanted
  • Product Help: Had 50 answers marked as "solved"!
    jhartnerd123has earned the badge Product Help: Had 50 answers marked as "solved"!
  • Have 50 answers marked as "solved"!
    khumphreyhas earned the badge Have 50 answers marked as "solved"!
Show all badges

Join the Conversation

Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.