Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 375 Topics
- 1,873 Replies
We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!
I'm currently working with a client site that's rolling out the Mac edition to about 140 endpoints. We're using Meraki to run a command line install and so far we've got about 110 that have successfully completed and checked in with the console. Based on the logs, the remaining 30 appear to be running the initial scans but not checking in with the console - there's maybe one attempt to pull data in the logs for the unsuccessful versus about 7-8 pulls for the successful ones. The network does not have any firewall restrictions set up, and the issues exist even trying a couple different network connections. We've also pushed a -poll command to everything that hasn't checked in which does not seem to have done anything. What else can we do to get the rest to check in?
Just updated HiSierra Safari v12 and WSAC's Password Mangler extention not unsurprisingly appears not (yet) to be updated with "Safe" credentials. Not yet time to explore further (or flag support) as I'm sure others will be commenting if they haven't already. ;). Still checking Safari/WSAC for IOS12 update on iPad.....
I have Upgraded to macOS Mojave and have noticed that the first scan during install of WSA has increased. Before upgrading from High Sierra to Mojave, I uninstalled WSA. After the upgrade I did a clean install of WSA on Mojave. The first scan with Mojave was over 27 minutes. Here are my first scans with: [b]El Capitan:[/b] 9 to 11 minutes [b]High Sierra:[/b] 10 to 12 minutes [b]Mojave:[/b] 27:15 minutes. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36929iF29139F370587C2E.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36930i1C8F4F0AB564848E.png[/img] [b]Is this going to be the new normal for the first scan?[/b]
To able to access my company’s site I have had to install Open Link Pro-Browser. Webroot is not able to complete any scan on my Mac and I am using Catalina10.15.7. This incomplete scan also occurs when I am not in Safari/Catalina. and just reading my personal emails. Can this problem be solved? and how can it be fixed?Thanks for any and all help
Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.
Webroot was initially installed by Best Buy on my MacBook Pro and is running fine. How do I get it installed on my iPhone and iPad? It recently showed up on my iPhone but I can’t get it activated as it does not seem to recognize either my username or password. I know absolutely I am using the correct username and password which is the same as I used here now on my laptop.
Use a mac pro and we have a pop up screen that says service record and or Receiver helper Seems this is malware but weboot does not identify web says it is an extension on safari but it does not show in extensions Need for it to go away No did not click on to but it is a pain
Just trying to see how I should proceed here. I put in Turbo Tax Disc and the system started scanning, and it scanned application folder and found an OSX.Adload in Xcode sample for the AppleTv section -requires show contents twice to get to it-. Xcode has been installed for a while now and not s ure when the last update with Webroot / definitions. But I s uspect its a false postive but might not be. I tried to s ubmit the file but its the entire XCode app as the s ubmit file under safari doesn't let you show contents to dig inside. it was located in "/Applications/Xcode.app/Contents/Developer/Platforms/AppleTVOS.platform/Developer/Library/CoreSimulator/Profiles/Runtimes/tvOS.simruntime/Contents/Resources/RuntimeRoot/System/Library/PrivateFrameworks/SiriTTS.framework/SiriTTS" It appears to be prebuilt. I am not s ure if I drag that file out if webroot will let me, I could turn it off and s ubmit if that is the best course of acti
i have a MacBook Pro running ElCapitan and Webfoot Home 184.108.40.206:420. I show that there are threats detected, but I do not know where to identify those threats. If I go to reports there are none, if I go to remove threats there are none. Where do I find the threats??? Thanks
I have used the form file feature for years. Now suddenly my profile is blank and every time I reenter the data and click save, nothing saves. My computer also won't save info on other forms I try to use online. Don't know if it's a webroot problem or a setting on my Macbook air. Please help! Thanks.
When I run the webroot installer on my macs running 10.14.6 google chrome will freeze up and is unresposive. I have to force quit google chrome. This is another big issue in my attempts to deploy Webroot for macs. Is anyone else having this issue?
[user=57748]PVaddi[/user] [user=57897]LLiddell[/user] [user=57051]freydrew[/user] Since Apple hasn't fixed the vulnerability in Mac's Gatekeeper yet and there is no word of a fix soon from Apple, Will Webroot cover the vulnerability in Gatekeeper by stopping malware coming through Gatekeeper and infecting the OS? [url=https://www.wired.com/story/macos-gatekeeper-vulnerability/]https://www.wired.com/story/macos-gatekeeper-vulnerability/[/url]
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