Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 373 Topics
- 1,855 Replies
Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.
Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail. I have been using Webroot for a few years now and trying to contact support.
This is on WSA-Complete, iMac 2017, OS Monterey 12.1. A WSA tech installed WSDaemon (the name itself makes me nervous) when I had a problem when using OS 11(.5, I think). (The problem was: on startup, “out of the blue” - after a long time with no issues - WSA surprisingly needed my Key, once given it it could not begin a Complete Scan.) The tech needed complete access to my computer on-line (a requirement itself that makes me very very nervous); he installed this “demon app” with Full Access, and it did solve the problem at the time.After a few days, I was troubled enough with this app that I stopped its Full Disk Access to see what would happen. Stopping it made no difference: WSA scanned fully without “Full Disk Access” - no problems, for several weeks, still with OS 11(.5, I think).Then, this Need-for-Key--Key accepted, followed by Failure-to-begin-FullScan issue returned. I decided to try an update to OS 12 to see if WSA could run by itself (without Full Disk Access for WSDaem
We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying
For about 2 months now, websites are being blocked. I have a MAC computer and WebRoot …. and I have added website names to the approved list in advanced settings….and more and more websites are being designated as “Connection Not Private”...this site may be posing as …..to steal your info…..yada yada…. Then I have to click on “visit website”...then I have to enter my password….then I have to do those 2 steps over again….and then sometimes it will appear, and sometimes it won’t. Right now I can’t access Walmart.com….. it starts to show up, then disappears…. I have connected remotely with Geek Squad and they had remote control of my computer for about 4 hours and couldn’t fix the issue. It’s so frustrating. I can’t watch any videos on Rumble….You Tube and BitChute are still working. I have deleted history, cache and cookies a couple of times and restarted everything….which is a pain because then I am signed out of the sites I can access. What needs to be done? My computer is becoming l
I updated my iOS to Monterey this past Wednesday and now my Webroot isn’t working. Have noticed that Webroot isn’t addressing this issue at this moment for some reason. ??? Should I uninstall and reinstall my Webroot at this time? Should I wait to do anything as Monterey is a brand NEW software update for Macs?
Anyone have any information regarding Webroot SecureAnywhere 184.108.40.206:1607 (SecureAnywhere CE 21.4) compatible with the latest MacOS Monterey 12.2? Do not want to install Monterey if Webroot isn’t going to run or has problems, like it did with Big Sur initially and therefore I didn’t have any security software running on my mac until Webroot updated to a new version. Thanks.
Hi there, Tried searching in multiple places and can’t find any mentions about newly released macOS Monterey and Webroot support for it.I understand it is only few days old, but we have customers enquiring about possible upgrades in near future and we are currently deferring such due to the unknowns with Webroot.Some roadmap if not yet, or a clear answer would be appreciated. Thanks,
Hi there, I have installed Webroot v220.127.116.11 for MacOS 11.6 Big Sur, after fighting an ongoing “Update available” but nothing happens when button clicked issue, in the previous version. Right now - I can't dismiss login item - as in Webroot window constantly popping up as soon as logged in. Policy on the console set to Silent Audit and suppose to hide GUI as well as site key and etc but doesn't apply properly and i ca see the key, suspend the protection, close the tool etc.What is the solution here please? Has anyone had the same issue?It is about to be deployed to 20+ more MacOS devices. Thanks,
I am using Webroot 18.104.22.168: 1607 on my MacBook Pro. However, I continue to get the brown (!) and “Product Update Available” message. When I click the “Update Now” button, nothing happens. What’s wrong, and what should I do? I have uninstalled and reinstalled twice but the problem persists.
The Webroot icon on my MacBook (running Catalina 10.15.2) tells me that I need to install a software update (currently 22.214.171.124 1381) but when I click the “update now” button, nothing happens. Any ideas? I’ve tried searching known issues but have yet to find anything that helps.
Webroot was initially installed by Best Buy on my MacBook Pro and is running fine. How do I get it installed on my iPhone and iPad? It recently showed up on my iPhone but I can’t get it activated as it does not seem to recognize either my username or password. I know absolutely I am using the correct username and password which is the same as I used here now on my laptop.
MacBook Pro has had problems and is running slow after webroot install. Webroot had a yellow warning triangle with exclamation point. Then received this error message: panic(cpu 1 caller 0xfffffe00299b87c8): "LLC Bus error from cpu1: FAR=0x228300000 LLC_ERR_STS/ADR/INF=0x11000ffc00000080/0x2300040228300000/0x5 addr=0x228300000 cmd=0x18(acc_cifl2c_cmd_rd_ld)"Debugger message: panicMemory ID: 0x6OS release type: UserOS version: 20G165Kernel version: Darwin Kernel Version 20.6.0: Mon Aug 30 06:12:20 PDT 2021; root:xnu-7195.141.6~3/RELEASE_ARM64_T8101Fileset Kernelcache UUID: 6304A06696A657F4CF48CC569B129642Kernel UUID: DA16DC13-5845-3638-9BB4-B14F9AC08E55iBoot version: iBoot-6723.140.2secure boot?: YESPaniclog version: 13KernelCache slide: 0x0000000020e00000KernelCache base: 0xfffffe0027e04000Kernel slide: 0x0000000021948000Kernel text base: 0xfffffe002894c000Kernel text exec base: 0xfffffe0028a18000mach_absolute_time: 0x41f60d87be2Epoch Time: sec usec Boot : 0x61
Use a mac pro and we have a pop up screen that says service record and or Receiver helper Seems this is malware but weboot does not identify web says it is an extension on safari but it does not show in extensions Need for it to go away No did not click on to but it is a pain
Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro
The full system scan will run for hours at 99% CPU usage without completing a scan. I have left the scan running for 100+ hours, the furthest the scan will make it is about halfway. The system has a 256gb drive, I have stopped Time machine and rebooted the system before running the scan. Webroot has a message saying that a threat was detected but has not found a threat while running the scan. Webroot Endpoint Protection CE 21.3.
When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage. I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up. macOS version: 10.15.4 (19E266)
Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)Version 126.96.36.199:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.Anyone know what’s up with this? ×
Hello,WSA updated automatically on my MacBook Pro several days ago to version 188.8.131.52:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
Webroot does not install on Mac after selecting Language, says internet problem when there isn't any
Installing webroot does not work after selecting language. On the next screen, an error pops up saying “An error occurred while trying to download the necessary files for this installation. Please double check your internet connection and try again”There isn’t any internet connection problem and I get this when I’m actually posting this topic successfully to webroot community! Why is this failing right at the beginning trying to download its required files after selecting language when there is really no internet connection issue at all ? This must be something else. Very frustrated that it fails right at the outset.
Already have an account? Login
Login to the community
No account yet? Create an account