Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
excessively long scan time
I have a Mac Mini and MacBook Pro. Both have small hard drives and don’t have many files as I mainly use them for web browsing. Both have WSA IS Plus installed and I have excluded scanning mounted drives and removable media (Time Machine backups are on the removable media). I had an issue when I upgraded to OS Catalina but WSA tech support uninstalled and reinstalled the compatible version (188.8.131.52:1283) 2 days ago. Scans are taking over 7 hours and sometimes over 80 hours! This has been happening before and since WSA was reinstalled by tech support. Does anyone have any ideas how to fix this? I would rather not switch from full scans to quick scans. Thanks!
Last Pass & Password Manager
On my Windows 7 laptop, I received a message after enrolling in Last pass, that Webroot Password Manager is actually Last Pass working in the background. [list=1] [*]Is this true? [/list]On that platform it APPEARS that all my Webroot passwords "migrated" to Last Pass. Webroot sent me a message saying this had occurred. 2.How do you know? 3.Why do you know? This migration did not occur on my MAC with Mojave 10.14.3. Additionally there was no migration selection for Webroot Password Manager in LastPass as there was for other Password Manager programs. Currently Chrome, Firefox, and Safari do not allow Webroot Password Manager Extensions on MAC particularly. What is going on?
Access Log Files on Mac macOS Sierra
In another post is says to open WebRoot and select "System Tools" Here on my MacBook I am not seeing "System Tools" - am I missing it, not looking in the right place? WebRoot gives me reports and Details under Results, but the screen is too narrow to see the full filename of the offending file WebRoot is reporting on and the window cannot be expanded. Is there a way to look at the complete log file to see exactly what WebRoot is reporting on? In this case it seems that a bunch of files related to "...YahooCCT..." are the culprits.
Can uninstall or reinstall webroot
I'm trying to uninstall webroot and reinstall it on my mac. I went to finder and deleted the app but it won't go away. I tried to reboot into safe mode but it hung. I reset the SMC and PRAM and tried again but it didn't work. Then I downloaded webroot again and tried to install. Double clicking on the installer does nothing. Any suggestions? This is urgent. Thanks!
Catalina version 10.15.6 for Mac - is this release compatible with WR 184.108.40.206?
Apple just released macOS 10.15.6. Has anyone installed this update on their Macs/MacBook Pro? Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere version 220.127.116.11 under 10.15.6?
Catalina Home User
Received an email from Webroot: We are pleased to inform you that the Webroot product has been updated for macOS Catalina 10.15. If you plan to update to macOS Catalina 10.15, after you do so you will receive a pop-up that will guide you through the process of enabling the Webroot software. I performed the upgrade and there was not pop-up received after the upgrade. Webroot shows as running on the Dock but I can not pull up a window to access it. Tried to uninstall it and reinstall it but there has been no improvment. Submitted a ticket to support who informed me to call. I call and waited 35 mins of which no support person answered. Can anyone help with the following: #1 - How do I properly uninstall webroot SecureAnywhere in Catalina 10.15.1 #2 - Where can I obtain a copy of SecureAnywehre that is compatable with Catalina?
Upgrading To macOS Catalina and Bugs?
[user=57748]PVaddi[/user] The problems we are having now that have been reported with: [list=1] [*]Long Scan Times [*]Backup & Sync Not Working [*]Beach Balls [/list]Will these be all fixed when installing WSA for Mac on macOS Catalina when it gets released this month? [b]*** macOS Catalina has been released today October 7. ***[/b]
A lot of activity for a Macbook Air that's shut down with lid closed
Hi, I don't know a lot about this stuff, but I have noticed while trying to see if someone had been using my computer that when I looked in the sytem log there is a lot of stuff going on, even when the computer is supposedly off and the lid closed. The bit about archaic APIs (or whatever it said, caught my attention.) Is this normal? Thanks. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/4525f9b3-0af7-4a3e-9831-b5559b17d8a6.png[/img]
Apple says I don't need Webroot...
Well well well. This is interesting. Having another issue due to Catalina so I called Apple. In the call I also advised them that Catalina broke Webroot. Apple says I don't need Webroot antivirus software. They say I don't need any antivirus software. They said and I quote: "Webroot is actually something that has been incompatible and not recommend to use as well as any other antivirus for multiple software updates now." "We do not recommend you use an antivirus on a Mac it actually inhibits the security on the machine." I asked: "The Mac protects me without it?" The answer: " That is correct."
Mac SecureAnywhere Optimizer
Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)Version 18.104.22.168:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.Anyone know what’s up with this? ×
WSDeamon can't be opened because Apple cannot check it for malicious software.
So last night my Mac asks if I want to upgrade to Catalina, sure, why not... Then this morning #Webroot my antivirus software pops up a message 'something is wrong' so I click on OK to dismiss it and it pops back up. Lather rinse repeat ad nauseam. Try to uninstall it but can't cuz it's running. Can't shut it down because it's broke and there's no user interface to shut it down in. Kill it and it starts right back up. Rename the executable so it can't start back up and kill it. Reboot to clean things up and it restarts. It knows what I renamed it to! Rename it *again* kill it uninstall it and delete the renamed executable. Reboot. It's not running. Me 1 Webroot 0. Download the latest version try to install it, install isn't working the way it should. Manually move it to the Applications folder and start it up, nothing happens. But it is running. Dick around with for a while but got other things to do... Come back to it this afternoon, call #Webroot support, your expected wait time
Can't install Webroot
Hi, We've received a new 2017 Macbook (no touchbar) with Sierra installed. For some reason we can't get Webroot installed on it. At first when we run the .dmg, it would open, activate and before it would run the automatic scan, it shuts down. No icon in the taskbar at the top is showing. Can't open the program itself. Only the service is running in the Activity panel. We can only remove the incomplete installation via Safe mode. Tried to drag and drop the app into the Application folder and start the app, but that also doesn't work. Enabled the Root user and tried to install it, but that gave us the same scenario as above. Latest version of Webroot has been downloaded.
Webroot Detecting Threat System/Framework...../support/MDS
For some reason webroot secure anywhere is detecting the following file as a threat but only when there is a USB power cable connected to the back of my imac. here is the file it says is a threat. System/library/frameworks/coreservices.framework/versions/a/frameworks/metadata.framework/versions/a/support/mds i did a little research and it seems that file has something to do with spotlight search. is it safe to mark that as allow in the block allow page and why would webroot only say it is a threat when a cable is connected. thank you
webroot wont launch
I just installed Webroot onto my Mac after, due to security reasons, my last subscription was cancelled. I downloaded the program but once I click on the app it won’t launch to allow me to actually input my key code or sign in and finish the download process. I have tried re downloading multiple times and nothing I am doing is helping. The program is not giving me a message or anything, when I click/double click it just does nothing. I put in a ticket but there’s been no response so any help would be great! Thank you
Webroot Setting Cleared/Not Working, Won't Scan, Turned Orange But Don't See Threats
My Webroot settings won't let me click any boxes to put a checkmark and all of the checks I had are gone (all settings are unchecked), I see the red ! on the icon and it seems like there are threats to remove but I can't see any listed in the appropriate area also it won't scan any files. Any ideas? I think my computer has been hacked and I've got a lot of other weird issues as well that wiping and restoring it won't help. I'm using a 2016 Macbook Pro with macOS Sierra 10.12.4 but problems have been going on forever. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29925iADE5A60B73C079AA.png[/img]
Locked Out Of My WSA Account
[b]What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:[/b] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/37262iF0804CB03E9BE730.png[/img] [b]Once I hit any link 1 or 2 I get this:[/b] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/37263iB3345563E606DA7E.png[/img] [b]I hit "PC Security" I get this:[/b] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/37264iBCAAB0CB2697340F.png[/img] [user=57897][/user]
Uninstall Webroot SA AV on Mac Fully
How do you remove Webroot SecureAnywhere AV 2013 from a Mac, fully? Meaning, is dragging the app to the trash enough? Considering the pull-down menu on Finder title bar, thinking there may be more to it. Realtime Threat Shield brought copying to a crawl and Web Threat Shield gets website threats wrong constantly, on more than one machine. Very disappointed, had hoped to standardize on Webroot for my Mac clients as I do for Windows, but no way.
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