Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 375 Topics
- 1,873 Replies
I’ve been a big fan of webroot for many years, but that's changed since upgrading my iMac to Catalina. The support response is so slow that i’ll probably have a virus before somebody replies with anything other than a click this download button, it will all work fine. I’ve gone from a constant update window with a never ending scan to a point now where I have nothing. It won’t install it won’t do anything - nada Maybe it’s me, but I don't thinks so, everything else works ok. Initially I tried clicking uninstall in the about, that didn’t work. I drag it from application to the bin. Reboot, try another install, that doesn’t work. It just hangs. Am I the only one completely stuck? I’m by no means a mac os expert so I may be making a numpty mistake. But installation doesn’t seem to kick off at all for me. Is there a UK telephone number I can call or someone who can remote login to help? Thank you, Matthew
We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying
so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything, just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’
I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.
After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that, no dropdown menus, or app window .I tried this two times, and same result.Please advise
Apple just released macOS Catalina 10.15.7 on Sept. 24, 2020. Details of this update is available on MacWorld.This update will likely be the last before Apple releases macOS Big Sur 11, later this fall. Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere 220.127.116.11 under macOS Catalina 10.15.7?
Hi I recently had a virus on my computer so when I got it fixed, they installed Webroot automatically. I have played toon town rewritten for a while (stupid I know) and when I went to play again it keeps crashing. when I looked it up it said that it may be something with the antivirus and I agree. I know there is nothing wrong with the site and I believe it to be a false positive. I tried submitting it to Webroot as a false positive but the file was too long as it was the launcher. If anyone knows how to fix this please let me know!
After installing the MacOS Big Sur Public Beta ok, I restarted and went back to Catalina, until I had some free time to do some beta testing.The first “Webroot Secure Anywhere” scan reported it had found a threat it called MacOS.Lazarus.l.r, at the following location./Volumes/MacBigSirBeta — Data/Library/Apple/System/Library/CoreServices/MRT.app/Contents/MacOS/MRTIs this malware or a virus, or has the virus security S/W picked it up in error?I know there is a development too called Lazarus, and that the MRT app is Apple’s Malware Removal Tool, but wasn’t sure why Webroot flagged it as a threat.
As a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected. Now I can’t power up a macbook without going through webroot chaos. Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day. These are the type of issues, c
When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage. I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up. macOS version: 10.15.4 (19E266)
We deployed webroot to our machines recently, and my Mac user's computer says "protection disabled" and the icon shows an exclamation point, despite the protections being enabled. You can even see in the screenshot that it scanned recently. What exactly is "disabled" that is causing it to alarm this to a user? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7f2075fb-f403-4f4f-8380-4b1ae0401a8c.png[/img]
I have Webroot installed on two PCs and now want to add it to an old Mac running El Capitan OS. I have coverage for three devices so should not be a problem and I have read here and elsewhere that you can install on Macs and PCs with the same key code. After downloading the installer, I get to the second screen (after language choice) where I am to add my key code but the entry box will not accept any characters at all - believe me as I tried every key on the keyboard. The display flashed in response to each keystroke but nothing is entered into the box. Thoughts?
Hi, please see the attached screenshot. When I got to System Preferences > Security & Privacy, the Webroot extension is not found anywhere. Any ideas?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/dc88d5d7-892b-42ff-95c6-c6cac12650ef.png[/img]
WebRoot on my Mac just popped up that a file “/Library/Google/…./GoogleSoftwareUpdateAgent” has the threat “MacOS.MacRansomEvilQuest.1.r” It quarantined correctly, but…. what’s going on… is this a bad file, or does WebRoot have a mistake, or is Google pushing ransomware?
WSDeamon can't be opened because Apple cannot check it for malicious software. It's on my screen and can't get this to go away. I tried to uninstall and reinstall Webroot. Not it won't let me redownload it. Help
I'm stuck. The popup keeps returning to my screen I can't get rid of it. I can't redownload Webroot. I thought I read that uninstalling that and reinstalling it would help. I have logged in and out of Safari. Nothing works. I downloaded the Catalina update today. Help. My apple is not useable
installed version= macOS 10.15.7installed version Secure anywhere 18.104.22.168deleted version Secure anywhereused the seperate link to install 9.1.3 in preparation for the new macOSentered the license code (accepted)Window "Installing SecureAnywhere" appearsAuthorizing Installation starts with Blue bar.Blue bar does not move at all, installation process is stalled.What to do now?
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