Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
The full system scan will run for hours at 99% CPU usage without completing a scan. I have left the scan running for 100+ hours, the furthest the scan will make it is about halfway. The system has a 256gb drive, I have stopped Time machine and rebooted the system before running the scan. Webroot has a message saying that a threat was detected but has not found a threat while running the scan. Webroot Endpoint Protection CE 21.3.
Webroot does not install on Mac after selecting Language, says internet problem when there isn't any
Installing webroot does not work after selecting language. On the next screen, an error pops up saying “An error occurred while trying to download the necessary files for this installation. Please double check your internet connection and try again”There isn’t any internet connection problem and I get this when I’m actually posting this topic successfully to webroot community! Why is this failing right at the beginning trying to download its required files after selecting language when there is really no internet connection issue at all ? This must be something else. Very frustrated that it fails right at the outset.
Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)Version 220.127.116.11:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.Anyone know what’s up with this? ×
My webroot has recently been bugging out says I’m not subscribed even though my license is valid through 2022. When I check my account status is says “Waiting for license.” I uninstalled and redownloaded webroot through the management console but upon installation the app just doesn’t work at all. When I open webroot it shows up on the dock bar below but there’s no home screen or anything. What gives?
As a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected. Now I can’t power up a macbook without going through webroot chaos. Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day. These are the type of issues, c
Do I need to un/Reinstall? any suggestions would be greatly appreciated. Im a complete noob when it comes to Computer antivirus software so its probably an easy fix/readily available information that I was simply too dull to find. Thanks in advance!
Hello,WSA updated automatically on my MacBook Pro several days ago to version 18.104.22.168:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
MAC OS YosemiteWill not scan. FIRST SCAN NOT COMPLETEResults: Scan failed. Secure Anywhere cannot reach the Internet (but there is nothing wrong with the connection and I can connect to Community like right now thru WR SA.I put in a ticket yesterday - crickets.I’ve had an account for years and suddenly out of the blue having these issues after RENEWING.It says all good but obviously not. Not clear I want to uninstall unless I absolutely need to.Any advice?CL
I am using a Mac desktop running OS X Catalina. Webroot Secure Anywhere. The last time I ran System Anlalizer I got the following message: Software: High amount of RAM used by processes using more than 250MBi Large number of open files (more than 2500 open files)How do I find these open files and close themThanks,Msweenyst11
Since I upgraded my MAC to Big Sur recently, my Time Machine backup stopped working. After a week of diagnostic with Apple tech support, it was determined that Webroot SecureAnywhere was preventing the MAC backups from working. I uninstalled Webroot, and suddenly, Time Machine started working again. I let it work for a few days. Then, I reinstalled Webroot, and immediately, Time Machine stopped working again. So my question…. Has this been reported and can Webroot do something about it?
Hi there -- I have two computers (one still on OS Catalina, one OS Big Sur) operating with Webroot. The Webroot window opens every time I turn on my computer. Maybe it sounds insignificant but it’s intensely annoying considering it should just be a background app you should never notice or see running ! In System Preferences I’ve tried adding it to “login items” and selecting “hide”... no-go. So I’ve removed it from “login items” entirely, but of course the app’s internal settings override this choice as the app is intended to run at all times … in the background Obviously I’ve un-checked “open at login” from the application while it’s in the dock, and removed it from the dock entirely. Yet every time I turn on my computer, there it is -- bouncing in the dock and opening its window -- until I manually close out of it. I’ve found many forums online of people trying to solve this issue with no resolution -- Surely it would be easy enough to code in a preferences option to choose “do not
Have been using WSA over three years. First time, today, received the Full Disk Access request. Am running macOS Big Sur, 11.2.3. Went to Security & Privacy, Privacy Tab, went to Full Disk Access, WSA not listed. Went to Files and Folders WSA listed. Full Disk Access listed under WSA icon but greyed out. Any recommendation?