Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
Stuck "Preparing to Scan" on MacBook Pro running Catalina ~ So sick of WR not fixing this issue
As a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected. Now I can’t power up a macbook without going through webroot chaos. Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day. These are the type of issues, c
Weboot software "threatscan" has been scanning for 3 days..?
Do I need to un/Reinstall? any suggestions would be greatly appreciated. Im a complete noob when it comes to Computer antivirus software so its probably an easy fix/readily available information that I was simply too dull to find. Thanks in advance!
WSA 220.127.116.11 update - immediate scanning after log-in appears to be fixed
Hello,WSA updated automatically on my MacBook Pro several days ago to version 18.104.22.168:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
Secure Anywhere Will not scan
MAC OS YosemiteWill not scan. FIRST SCAN NOT COMPLETEResults: Scan failed. Secure Anywhere cannot reach the Internet (but there is nothing wrong with the connection and I can connect to Community like right now thru WR SA.I put in a ticket yesterday - crickets.I’ve had an account for years and suddenly out of the blue having these issues after RENEWING.It says all good but obviously not. Not clear I want to uninstall unless I absolutely need to.Any advice?CL
System Analizer message
I am using a Mac desktop running OS X Catalina. Webroot Secure Anywhere. The last time I ran System Anlalizer I got the following message: Software: High amount of RAM used by processes using more than 250MBi Large number of open files (more than 2500 open files)How do I find these open files and close themThanks,Msweenyst11
Webroot interference with MAC Time Machine
Since I upgraded my MAC to Big Sur recently, my Time Machine backup stopped working. After a week of diagnostic with Apple tech support, it was determined that Webroot SecureAnywhere was preventing the MAC backups from working. I uninstalled Webroot, and suddenly, Time Machine started working again. I let it work for a few days. Then, I reinstalled Webroot, and immediately, Time Machine stopped working again. So my question…. Has this been reported and can Webroot do something about it?
HIDE Webroot on startup for Mac
Hi there -- I have two computers (one still on OS Catalina, one OS Big Sur) operating with Webroot. The Webroot window opens every time I turn on my computer. Maybe it sounds insignificant but it’s intensely annoying considering it should just be a background app you should never notice or see running ! In System Preferences I’ve tried adding it to “login items” and selecting “hide”... no-go. So I’ve removed it from “login items” entirely, but of course the app’s internal settings override this choice as the app is intended to run at all times … in the background Obviously I’ve un-checked “open at login” from the application while it’s in the dock, and removed it from the dock entirely. Yet every time I turn on my computer, there it is -- bouncing in the dock and opening its window -- until I manually close out of it. I’ve found many forums online of people trying to solve this issue with no resolution -- Surely it would be easy enough to code in a preferences option to choose “do not
Full Disk Access
Have been using WSA over three years. First time, today, received the Full Disk Access request. Am running macOS Big Sur, 11.2.3. Went to Security & Privacy, Privacy Tab, went to Full Disk Access, WSA not listed. Went to Files and Folders WSA listed. Full Disk Access listed under WSA icon but greyed out. Any recommendation?
WebRoot Secure Anywhere - "MacOS Security Feature has been disabled"
WebRoot Secure Anywhere - MacOS Security Feature has been disabled. iMac on startup this morning. WebRoot Secure Anywhere displays information dialogue box that states: “MacOS Security Feature has been disabled”. Only one action available - “OK”. WSA stays Green & Protected. So what feature has been disabled? How to re-enable the Security Feature?
False Positive - MRT -- When will this be fixed?
We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying
MacBook Pro Stuck on "authenticating installation" how to fix?
so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything, just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’
Current status of a MacOS Mojave/Catalina/Big Sur compatible version?
Pretty clear up top, but we’re seeing a lot of customers with Webroot (we sell/support) on Mojave and higher having the same ongoing/reoccuring issues:False positives Scans forever Constant “component installer failure” after startup System Analyzer component crashes (Big Sur) when run as a secondary applet via LMI connection And a general Compatibility update for M1 platform would be niceIDK what our Inter-Company IT has tool wise, nor what interactions they’ve had with WR itself, but from a Front Line standpoint, it’s too common at this point. Even on my own device testing, I run into the same types of issues. It seems like there are More issues as you go from older to newer OS. Even after messing around with permissions and such. I’ve seen links for different versions and it would be good to know if we need to be advising certain versions based on the OS or if there are any different steps (from the listed installation process) that may need to be used.
Not receiving authentication code for login
cannot connect to internet
Hello,I have the same error message “cannot connect to internet”. I uninstalled webroot, reload the newest version, restart, reinstall, restart… it doesn’t work. I contacted webroot support twice...and I’m still waiting for a phone call (is there really a support service ?).So, is there anybody who could help me to fix this problem ?config : Mac Book Pro Big Sur 11.2Best regards.
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