Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 367 Topics
- 1,900 Replies
Genieo False Positive?
Scan is showing two Threats: OSX.Genieo.1.r and PUA.OSX.TuneUpMyMac.1.r. These threats only show up on the time machine backup drive, not the system hard drive. Having read these forums, it seems as though these are false positives. However, a Webroot response of a long time ago stated "The reason that we are detecting these apps is because Apple did not encrypt their software properly and they both have malicous strings in them. We have pushed an update to our system with will ignore those two files..." That would suggest that the software should properly account for these files if they are no threat. Can anyone shed light on this? If it helps, the details show: /Macintosh HD/System/Library/CoreServices/MRT.app/Contents/MacOS/MRT and /Macintosh HD/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation Thanks, John PS: My Mac is 4 years old and this is the first time running scanning sof
Catalina update for Business usersNews
Information for Business users relating to the Webroot Agent and macOS 10.15 Catalina. The Webroot Business agent (version 18.104.22.168) that supports macOS 10.15 Catalina has been released. Versions 9.0.10.x and earlier will not function properly on Catalina. How to download the agent The installer file can be downloaded from the Endpoint Protection console. To access the Endpoint Protection console: Log into the Webroot management console. Open the Endpoint Protection console to access the downloads section: For MSP consoles, in the Sites tab, click any site. For Business consoles, in the left column, click the Endpoint Protection console button. In the top navigation bar, select Downloads, then click Mac Download to download the latest wsamacsme.dmg file. Installation instructions Click here to view step-by-step instructions on the installation process. Note: The Web Threat Shield (WTS) is no longer automatically installed. Webroot is currently working on a version that is
Download won't open
Just bought a new Mac, and am trying to download so I can activate the new laptop. I followed the download instructions, got the wsampac.dmg folder, dragged it to my applications. The Icon is now on my doc and in my applications folder. Single or double clicking from the dock does nothing (it blips a little). Double clicking from the finder/applications folder does nothing. Support isn’t open until Monday, and I have a lovely unprotected new MacBook Air I can’t use. I have space in my account for another computer, and an activated key code that’s good until March 2022.I have uninstalled it three times, closed all windows, restarted my Mac. :( I have opened a support ticket.
Hi guys, I am stuck with this one. I have got a new mac and I am trying to install Webroot, as you do. Enter my code and email address fine, get ready to install and it just stays at this point, no progression. Any ideas? Permission in System Preferences should allow Webroot :( [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31099i038FC48EA347D227.png[/img] Thanks guys Brad
Suspicious Activity Detected - system folder modified
On my MacBook pro I get the above message when I start up the system. This points to the file “/System/Library/LaunchAgents/com.apple.appleseed.seedusaged.postinstall.plist”.This file contains what looks like a call to the “Feedback Assistant.app” app: <key>Label</key> <string>com.apple.appleseed.seedusaged.postinstall</string> <key>LimitLoadToSesionType</key> <string>Aqua</string> <key>ProgramArguments</key> <array> <string>oneShot</string> </array> <key>RunAtLoad</key> <true/> <key>Program</key> <string>/System/Library/CoreServices/Applications/Feedback Assistant.app/Contents/Library/LaunchServices/seedusaged</string> Is this normal and OK, or is it some kind of malware? Thanks.
Catalina Incompatibility - Webroot Shame on You
Come clean with ALL Mac User’s about the problems – that includes proactively notifying ALL Mac users. Why? unless you look under the hood or worse like me get infected with Malware – your website shows all is good and I’m protected – when I’m not Treat Best Buy customers as REAL customers – many of us buy lots of computers with your software. Best Buy customers are NOT lessor includeds Do Not treat us as Beta Testers. Before you propose a fix on your Tech Support Community – make sure it works Waiting an hour to talk with Tech Support is wrong. I know demand for tech support is surging, but if you can’t find and train more Technicians fire your VP of HR. Then call a professional in virtual hiring and training – you could have people showing up in days and trained in a week. Why is this important? Many of us provide critical support to the Nation (yes even on a Mac) and getting infected with Malware (when we thought we were protected) means a mission failure for the customer. Yo
How long does a deep scan usually take?
I use a Macbook Air, one of the newer version. but my deep scans usually take hours, im wondering if this is normal? if not, what is the average time for deep scanning? edit- also atm, im scanning, but the bar isnt moving forward, its currently in one place. but its still saying its scanning, hopefully its just because i have LOTS of files.
Filtering Extension Safari
Hello! Just noticed I don't have the Webroot Filtering Extension on Safari any longer. Can't find it in the extension menu neither, just gone...? And on Chrome it only shows for the subpages for a website in the serachresults on Google (see image). [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36715iD60AE9D419633A14.png[/img] I've checked updates for Safari, Chrome and Webroot, but everything seems to be in their latest update. This happend when I switched over to macOS Mojave version 10.14. Anyone experiencing the same problem? Thanks in advance.
Nothing works Webroot - nothing!
Where to start? Ive used Webroot Secure Anywhere on my Mac for a few years. Suddenly it informed me that my subscription is to expire in 20 days. I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so. No more. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”. On my own Mac - that’s pretty disgraceful Webroot! So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have. Cannot delete it to try and re-install. Webroot is claiming I don’t have permissions to operate their software on my own Mac!! Console is a joke. Fed up Webroot. Utterly fed-up. Not so happy new year?
Mounted drives scanning regardless of Advanced Options setting
Hi, there. I have opened up a case with Webroot support, but I thought I'd post something here as well. Has anyone noticed the latest version of Webroot SecureAnywhere for Mac (22.214.171.124: 775) scanning mounted drives (ie...Time Machine Backups) regardless of the "Scan mounted drives" setting in Advanced Settings --> Scan options being unchecked? I have tried removing and reinstalling both the traditional way (shutting down SecureAnywhere and dragging the application to the trash prompting the uninstall) and through the terminal (sudo /usr/local/bin/WSDaemon -u ). Has anyone else noticed this? I have three High Sierra Macs all doing the same thing. It started with this version of SecureAnywhere. Just curious...
Multiple Webroot Issues
Hello,I re-installed the new WebRoot update after upgrading to Catalina on my Mac. When I click on the WebRoot icon, a Finder box pops up with the message “The application ‘Webroot SecureAnywhere’ can’t be opened.” The only option it gives me is “OK.” I can open WebRoot using the icon in the upper right corner of my computer screen. Also, when WebRoot does open, the Last Scan, Scan duration, Total scans and Subscription areas are blank. The Next Scan says “preparing to scan...” Is any of this normal? Thank you!
Mac Folder Whitelisting Format
Hello, I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead? TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?
Scan won't stop
Ever since Mac OS Catalina version 10.15.6, Webroot SecureAnywhere has been acting up. First there was issue with update. Got Tech Support remotely access my machine on July 20 and Again on August 6. He manually uninstalled and reinstalled. First scan is been running for almost 4 days. It has slowed the system to a crawl. Tech Support was supposed to escalate it to higher level support. I can not cancel the scan After reboot scan starts again and still can not cancel. I need help. I still have 778 days of subscription left. Please help.
Mac Catalina "Failed to get latest version"
I tried all the links and re-downloaded the install .DMG several times and still not working on a Macbook Pro fresh install. This was the first app I placed on this new Mac and still it says "Failed to get latest version". I am connected to the internet. Here are the specs: MacOS 10.15.6 MBP 15 - 2018
HIDE Webroot on startup for Mac
Hi there -- I have two computers (one still on OS Catalina, one OS Big Sur) operating with Webroot. The Webroot window opens every time I turn on my computer. Maybe it sounds insignificant but it’s intensely annoying considering it should just be a background app you should never notice or see running ! In System Preferences I’ve tried adding it to “login items” and selecting “hide”... no-go. So I’ve removed it from “login items” entirely, but of course the app’s internal settings override this choice as the app is intended to run at all times … in the background Obviously I’ve un-checked “open at login” from the application while it’s in the dock, and removed it from the dock entirely. Yet every time I turn on my computer, there it is -- bouncing in the dock and opening its window -- until I manually close out of it. I’ve found many forums online of people trying to solve this issue with no resolution -- Surely it would be easy enough to code in a preferences option to choose “do not
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