Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
Information for Business users relating to the Webroot Agent and macOS 10.15 Catalina. The Webroot Business agent (version 18.104.22.168) that supports macOS 10.15 Catalina has been released. Versions 9.0.10.x and earlier will not function properly on Catalina. How to download the agent The installer file can be downloaded from the Endpoint Protection console. To access the Endpoint Protection console: Log into the Webroot management console. Open the Endpoint Protection console to access the downloads section: For MSP consoles, in the Sites tab, click any site. For Business consoles, in the left column, click the Endpoint Protection console button. In the top navigation bar, select Downloads, then click Mac Download to download the latest wsamacsme.dmg file. Installation instructions Click here to view step-by-step instructions on the installation process. Note: The Web Threat Shield (WTS) is no longer automatically installed. Webroot is currently working on a version that is
Just bought a new Mac, and am trying to download so I can activate the new laptop. I followed the download instructions, got the wsampac.dmg folder, dragged it to my applications. The Icon is now on my doc and in my applications folder. Single or double clicking from the dock does nothing (it blips a little). Double clicking from the finder/applications folder does nothing. Support isn’t open until Monday, and I have a lovely unprotected new MacBook Air I can’t use. I have space in my account for another computer, and an activated key code that’s good until March 2022.I have uninstalled it three times, closed all windows, restarted my Mac. :( I have opened a support ticket.
Hi guys, I am stuck with this one. I have got a new mac and I am trying to install Webroot, as you do. Enter my code and email address fine, get ready to install and it just stays at this point, no progression. Any ideas? Permission in System Preferences should allow Webroot :( [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31099i038FC48EA347D227.png[/img] Thanks guys Brad
On my MacBook pro I get the above message when I start up the system. This points to the file “/System/Library/LaunchAgents/com.apple.appleseed.seedusaged.postinstall.plist”.This file contains what looks like a call to the “Feedback Assistant.app” app: <key>Label</key> <string>com.apple.appleseed.seedusaged.postinstall</string> <key>LimitLoadToSesionType</key> <string>Aqua</string> <key>ProgramArguments</key> <array> <string>oneShot</string> </array> <key>RunAtLoad</key> <true/> <key>Program</key> <string>/System/Library/CoreServices/Applications/Feedback Assistant.app/Contents/Library/LaunchServices/seedusaged</string> Is this normal and OK, or is it some kind of malware? Thanks.
I use a Macbook Air, one of the newer version. but my deep scans usually take hours, im wondering if this is normal? if not, what is the average time for deep scanning? edit- also atm, im scanning, but the bar isnt moving forward, its currently in one place. but its still saying its scanning, hopefully its just because i have LOTS of files.
Come clean with ALL Mac User’s about the problems – that includes proactively notifying ALL Mac users. Why? unless you look under the hood or worse like me get infected with Malware – your website shows all is good and I’m protected – when I’m not Treat Best Buy customers as REAL customers – many of us buy lots of computers with your software. Best Buy customers are NOT lessor includeds Do Not treat us as Beta Testers. Before you propose a fix on your Tech Support Community – make sure it works Waiting an hour to talk with Tech Support is wrong. I know demand for tech support is surging, but if you can’t find and train more Technicians fire your VP of HR. Then call a professional in virtual hiring and training – you could have people showing up in days and trained in a week. Why is this important? Many of us provide critical support to the Nation (yes even on a Mac) and getting infected with Malware (when we thought we were protected) means a mission failure for the customer. Yo
Hello! Just noticed I don't have the Webroot Filtering Extension on Safari any longer. Can't find it in the extension menu neither, just gone...? And on Chrome it only shows for the subpages for a website in the serachresults on Google (see image). [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36715iD60AE9D419633A14.png[/img] I've checked updates for Safari, Chrome and Webroot, but everything seems to be in their latest update. This happend when I switched over to macOS Mojave version 10.14. Anyone experiencing the same problem? Thanks in advance.
Where to start? Ive used Webroot Secure Anywhere on my Mac for a few years. Suddenly it informed me that my subscription is to expire in 20 days. I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so. No more. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”. On my own Mac - that’s pretty disgraceful Webroot! So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have. Cannot delete it to try and re-install. Webroot is claiming I don’t have permissions to operate their software on my own Mac!! Console is a joke. Fed up Webroot. Utterly fed-up. Not so happy new year?
Hi, there. I have opened up a case with Webroot support, but I thought I'd post something here as well. Has anyone noticed the latest version of Webroot SecureAnywhere for Mac (22.214.171.124: 775) scanning mounted drives (ie...Time Machine Backups) regardless of the "Scan mounted drives" setting in Advanced Settings --> Scan options being unchecked? I have tried removing and reinstalling both the traditional way (shutting down SecureAnywhere and dragging the application to the trash prompting the uninstall) and through the terminal (sudo /usr/local/bin/WSDaemon -u ). Has anyone else noticed this? I have three High Sierra Macs all doing the same thing. It started with this version of SecureAnywhere. Just curious...
Hi there -- I have two computers (one still on OS Catalina, one OS Big Sur) operating with Webroot. The Webroot window opens every time I turn on my computer. Maybe it sounds insignificant but it’s intensely annoying considering it should just be a background app you should never notice or see running ! In System Preferences I’ve tried adding it to “login items” and selecting “hide”... no-go. So I’ve removed it from “login items” entirely, but of course the app’s internal settings override this choice as the app is intended to run at all times … in the background Obviously I’ve un-checked “open at login” from the application while it’s in the dock, and removed it from the dock entirely. Yet every time I turn on my computer, there it is -- bouncing in the dock and opening its window -- until I manually close out of it. I’ve found many forums online of people trying to solve this issue with no resolution -- Surely it would be easy enough to code in a preferences option to choose “do not
Hello, I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead? TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?
Hello,I re-installed the new WebRoot update after upgrading to Catalina on my Mac. When I click on the WebRoot icon, a Finder box pops up with the message “The application ‘Webroot SecureAnywhere’ can’t be opened.” The only option it gives me is “OK.” I can open WebRoot using the icon in the upper right corner of my computer screen. Also, when WebRoot does open, the Last Scan, Scan duration, Total scans and Subscription areas are blank. The Next Scan says “preparing to scan...” Is any of this normal? Thank you!
So we recently partnered with Atera who provides webroot 1click installs on PCs, but Webroot installs on Mac machines is VERY problematic. We have different versions throughout the organization and NONE of them are working properly. I have a handful of 11.6 Mac OS, some 12.1 and am using the latest version provided by Webroot (126.96.36.199/WSAMAC.dmg) yet they all fail at the same place. The user doesn’t get to provide full disk access during the initial install. We circle back and grant the full disk access but the Mac endpoints are not showing up in my webroot console. All of my PCs are in there without any problems. I have tried that version on 11.6 Mac OS and 12.1 today. They both *seem* to install, but none of them actually check-in properly. These are in different locations so I know it isn’t a FW blocking a port or something to that effect. I really need some help as we are on a deadline and have to choose between Webroot and BitDefender by Friday. Some help would be greatly