Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 375 Topics
- 1,873 Replies
Running on MAC OS Catalina and on the Webroot start screen it notes that my subscription is not activated, or at other times it just says subscription. When I go to My Account section it notes that my subscription is active. The last tech who worked on my program felt that this was a problem and that he would check into it. Never heard anything back, so has this happened to any of you and was the problem ever corrected?
Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro
The scan failed. SecurityAnywhere cannot reach the internet. I have uninstalled and reinstalled 3 times. I have also fixed the permissions and disabledSIP. I raised a ticket with Support they stopped responding, I raised another and have had no response.I am running os x 10..15.7 .I have sent the wsalogs to support twice now.
Hi I’ve had this problem before and got it working on a mac (can’t remember how!). I’ve just updated to the latest macOS (Big Sur) and again the Right Click scan option is not there?im sure there’s a security setting the macOS needs me to grant access, but I don’t know where or how? any help is much appreciated, bart
whats goin on with the webportal cant login or change my password is the site down i need help im running macODS catalina on an older mac it has the superbock on the computer to have catalina installed and i cant seem to log in with my username from another account but i have 2 other accounts with different emails and they wont work tried to login but it wont send the reset link to my emails any ideas
I recently received a keycode to update my expired Webroot but everything I have done to get it up and working isn’t. I uninstalled the application, saved the keycode and attempted to reinstall. I get the application into my Mac but when I attempt to click on it to open, the top left hand side shows the application name but it does not show anything else on the top toolbar. It also does not go any further than that, no matter how many times I click it to open. No matter how many times I uninstall and attempt to reinstall, it keeps getting stuck on that step. I can’t even attempt to put in the new keycode to finish installation. I’m looking to see what other options are available.
Despite comments I’ve read Webroot Secure Anywhere 22.214.171.124 :1563 is not compatible with OS Catalina 10.15.7. In my case Webroot is in constant scan mode and as it near completion is throws up an error message that's filled with coding. Once you close that the scan process starts again and I believe this problem is causing other minor issues although Webroot tech support have assure me my computer is still protected. When I last spoke to their second tier tech support they said they were aware of this issue which has affected some, not all, users and that a new release of Webroot would be released in late November 2020. That hasn’t happened and now I’m debating whether to upgrade my MAC Book Pro to OS Big Sur or wait till Big Sur has an update to iron out the initial bugs? Anyone else having this issue???
I have been using Webroot security for almost a year now and it never gave me any issues. While 2 days back I installed cleanmymacx and since then Webroot is acting like crazy. Although I uninstalled cleanmymacx but the virus scanning on my Mac becomes really slow.The complete scan which Webroot usually do within 3 minutes before cleanmymacx, now it is taking like forever.Please guide me as what to do in this regards. I already have tried uninstalling and reinstalling Webroot but it didn’t help. ThanksAdnan
I finally got WSA to install on my MacBook Pro after the Big Sur update, but now it doesn't show up in the PC Security section of the dashboard. I have deactivated all devices that no longer use WSA (in fact, that was the solution to finally getting the install to run on the Mac) and I have plenty of room for more, but only my Windows laptops show up. The Mac is nowhere to be seen, even after running several scans. Is this just another glitch with Big Sur?
Just loaded MacOS Big Sur on my MacBook pro. Webroot picked up 2 files they said were “user added” threats.I don’t remember loading anything besides the new OS, but I might have unintentionally clicked on some malware. The 2 files are: /usr/libexec/runningboardd and /usr/libexec/mdmclient.Anyone know if I can remove these files without creating another problem?
Good afternoon,I just installed Webroot secure anywhere to my new MacBook. I switched from windows based system. I get message on home page,Subscription: account not activatedI sign in to my account it shows I have over 150 days left until renewal. Is this normal for Macs or is there a way to fix it so it shows it is active? thank you in advance George Capraun
When I open up Webroot I have a notice on the top “First Scan Not Complete. When I try to scan my MacBook Pro it says preparing to scan to scan failed. This scan process can be as brief as 1 second or run for minutes and I still receive the “ First Scan Not Complete” message. It’s been happening for a week or so. Any help would be appreciated. Thank you!
Couldn’t get Webroot to update from 126.96.36.199 before Mac Big Sur update, so updated to Big Sur then tried to update Webroot again. Both times, Webroot accepts my keycode, then Mac accepts my password for change permission, then it goes to an “Installing SecureAnywhere” screen with an “Installing SecureAnywhere” loading bar which only goes part way and freezes. It looks like I have the “Webroot Filtering Extension Mac” on Google Chrome already. Why won’t Webroot finish authorizing installation of the update?
I’ve been dealing with fast battery drain since buying this new macbook pro. I spent over $1k on this laptop and could not even leave it unplugged at night because while it slept the battery would drain. Removing chrome seemed to solve this, but I like chrome. Someone suggested installing chrome and removing webroot. I didn’t want to do that, I’ve been a webroot customer since 2007, back when it was PrevX on my system. Finally tired of the problem I tried it. What do you know, worked fine. Still though, I didn’t want to go without webroot. So I changed over to another browser and kept webroot. Battery has held up fine. Lately it’s started getting slow though, so I began digging. Webroot Daemon was eating up my CPU. I have never even seen webroot daemon in my activity monitor before now. I’ve about had it with webroot. I’m tired of constantly having to tweek my preferences around their touchy system. It seems to be getting more & more touchy every year. Any suggestions on something
I just update my cataline and now my Webroot is not working. I know it wasn’t supported as a 64bit software and I’m assuming thats most likely the cause. I reisntall it and see if its compatible or not. I followed the instruction but but the link brings me to the webpage to buy it. Any help on getting it back would be helpful!
On my MacBook pro I get the above message when I start up the system. This points to the file “/System/Library/LaunchAgents/com.apple.appleseed.seedusaged.postinstall.plist”.This file contains what looks like a call to the “Feedback Assistant.app” app: <key>Label</key> <string>com.apple.appleseed.seedusaged.postinstall</string> <key>LimitLoadToSesionType</key> <string>Aqua</string> <key>ProgramArguments</key> <array> <string>oneShot</string> </array> <key>RunAtLoad</key> <true/> <key>Program</key> <string>/System/Library/CoreServices/Applications/Feedback Assistant.app/Contents/Library/LaunchServices/seedusaged</string> Is this normal and OK, or is it some kind of malware? Thanks.
Hello,macOS Big Sur 11 (20A5395g)I have installed SecureAnywhere 188.8.131.52:1520 for the first time. I’ve selected “unmanaged” within the web panel to allow full option control via the app.Advanced » ‘Scan Mounted Drives’ is Not selected.As the “View Scan” » ‘Scan Window’ does not show the full path of the current scan, I’ve been watching the progress and can identify from the last few characters of the squashed file path, that it’s remote mounted volumes.The scan is into the 8+ hours already and showing no signs of ever completing due to the number of files available on my mounted volumes.How do I stop mounted volumes from being scanned? How do I see a proper full path of the current files being scanned?Thank you.
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