Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
MacBook Pro Stuck on "authenticating installation" how to fix?
so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything, just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’
Current status of a MacOS Mojave/Catalina/Big Sur compatible version?
Pretty clear up top, but we’re seeing a lot of customers with Webroot (we sell/support) on Mojave and higher having the same ongoing/reoccuring issues:False positives Scans forever Constant “component installer failure” after startup System Analyzer component crashes (Big Sur) when run as a secondary applet via LMI connection And a general Compatibility update for M1 platform would be niceIDK what our Inter-Company IT has tool wise, nor what interactions they’ve had with WR itself, but from a Front Line standpoint, it’s too common at this point. Even on my own device testing, I run into the same types of issues. It seems like there are More issues as you go from older to newer OS. Even after messing around with permissions and such. I’ve seen links for different versions and it would be good to know if we need to be advising certain versions based on the OS or if there are any different steps (from the listed installation process) that may need to be used.
wsdaemon on mac taking 90% of RAM, causing connectivity issues
I've been seeing Webroot's wsdaemon process taking up 90% of my RAM (7.27 of 8GB), after which it starts to cause issues with other applications, e.g. that Chrome will show 'the connection has been reset' for various websites. After I kill wsdaemon in the activity manager, things operate normally. I have had to do this multiple times after doing a clean install of MacOS Catalina. I reinstalled the OS from scratch, i.e. a clean install. I've also kept the OS and Webroot SecureAnywhere up to date. The scan log doesn't show any errors. Any thoughts? It seems like a memory leak to me.
cannot connect to internet
Hello,I have the same error message “cannot connect to internet”. I uninstalled webroot, reload the newest version, restart, reinstall, restart… it doesn’t work. I contacted webroot support twice...and I’m still waiting for a phone call (is there really a support service ?).So, is there anybody who could help me to fix this problem ?config : Mac Book Pro Big Sur 11.2Best regards.
right click scan option on Mac after Big Sur upgrade
Hi I’ve had this problem before and got it working on a mac (can’t remember how!). I’ve just updated to the latest macOS (Big Sur) and again the Right Click scan option is not there?im sure there’s a security setting the macOS needs me to grant access, but I don’t know where or how? any help is much appreciated, bart
Every time I log onto my Mac WSA console comes up red and says a threat is detected. After scans no threat is noted. on the console it states that subscription is not activated but when I go to my account it says active. I’m getting tired of WSA scanning my computer every time I get on it.
Download won't open
Just bought a new Mac, and am trying to download so I can activate the new laptop. I followed the download instructions, got the wsampac.dmg folder, dragged it to my applications. The Icon is now on my doc and in my applications folder. Single or double clicking from the dock does nothing (it blips a little). Double clicking from the finder/applications folder does nothing. Support isn’t open until Monday, and I have a lovely unprotected new MacBook Air I can’t use. I have space in my account for another computer, and an activated key code that’s good until March 2022.I have uninstalled it three times, closed all windows, restarted my Mac. :( I have opened a support ticket.
Subscription Listing Error
Running on MAC OS Catalina and on the Webroot start screen it notes that my subscription is not activated, or at other times it just says subscription. When I go to My Account section it notes that my subscription is active. The last tech who worked on my program felt that this was a problem and that he would check into it. Never heard anything back, so has this happened to any of you and was the problem ever corrected?
Webroot Secure Anywhere Compatability
Despite comments I’ve read Webroot Secure Anywhere 220.127.116.11 :1563 is not compatible with OS Catalina 10.15.7. In my case Webroot is in constant scan mode and as it near completion is throws up an error message that's filled with coding. Once you close that the scan process starts again and I believe this problem is causing other minor issues although Webroot tech support have assure me my computer is still protected. When I last spoke to their second tier tech support they said they were aware of this issue which has affected some, not all, users and that a new release of Webroot would be released in late November 2020. That hasn’t happened and now I’m debating whether to upgrade my MAC Book Pro to OS Big Sur or wait till Big Sur has an update to iron out the initial bugs? Anyone else having this issue???
Threats Detected, but where are they?
I am having issues with Webroot Secure Anywhere. It’s telling me there are Threats Detected. But, when I go to Mac Security, their are no Threats listed. I am running mac os Catalina 10.15.4. Webroot Secure Anywhere version is 18.104.22.168. See attached pics for more explanation.
SecureAnywhere says; 'Cannot connect to the intenet...'
The scan failed. SecurityAnywhere cannot reach the internet. I have uninstalled and reinstalled 3 times. I have also fixed the permissions and disabledSIP. I raised a ticket with Support they stopped responding, I raised another and have had no response.I am running os x 10..15.7 .I have sent the wsalogs to support twice now.
Webroot won't install on Mac OS Big Sur
I recently received a keycode to update my expired Webroot but everything I have done to get it up and working isn’t. I uninstalled the application, saved the keycode and attempted to reinstall. I get the application into my Mac but when I attempt to click on it to open, the top left hand side shows the application name but it does not show anything else on the top toolbar. It also does not go any further than that, no matter how many times I click it to open. No matter how many times I uninstall and attempt to reinstall, it keeps getting stuck on that step. I can’t even attempt to put in the new keycode to finish installation. I’m looking to see what other options are available.
webportal locked out
whats goin on with the webportal cant login or change my password is the site down i need help im running macODS catalina on an older mac it has the superbock on the computer to have catalina installed and i cant seem to log in with my username from another account but i have 2 other accounts with different emails and they wont work tried to login but it wont send the reset link to my emails any ideas
Can't update Webroot 22.214.171.124 on Mac Big Sur
Couldn’t get Webroot to update from 126.96.36.199 before Mac Big Sur update, so updated to Big Sur then tried to update Webroot again. Both times, Webroot accepts my keycode, then Mac accepts my password for change permission, then it goes to an “Installing SecureAnywhere” screen with an “Installing SecureAnywhere” loading bar which only goes part way and freezes. It looks like I have the “Webroot Filtering Extension Mac” on Google Chrome already. Why won’t Webroot finish authorizing installation of the update?
Scanning on Mac Pro gets really slow
I have been using Webroot security for almost a year now and it never gave me any issues. While 2 days back I installed cleanmymacx and since then Webroot is acting like crazy. Although I uninstalled cleanmymacx but the virus scanning on my Mac becomes really slow.The complete scan which Webroot usually do within 3 minutes before cleanmymacx, now it is taking like forever.Please guide me as what to do in this regards. I already have tried uninstalling and reinstalling Webroot but it didn’t help. ThanksAdnan
User Added Files
Just loaded MacOS Big Sur on my MacBook pro. Webroot picked up 2 files they said were “user added” threats.I don’t remember loading anything besides the new OS, but I might have unintentionally clicked on some malware. The 2 files are: /usr/libexec/runningboardd and /usr/libexec/mdmclient.Anyone know if I can remove these files without creating another problem?
Mac doesn't show up in PC Security after Big Sur update
I finally got WSA to install on my MacBook Pro after the Big Sur update, but now it doesn't show up in the PC Security section of the dashboard. I have deactivated all devices that no longer use WSA (in fact, that was the solution to finally getting the install to run on the Mac) and I have plenty of room for more, but only my Windows laptops show up. The Mac is nowhere to be seen, even after running several scans. Is this just another glitch with Big Sur?
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