Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 367 Topics
- 1,900 Replies
Prevent Scanning Mapped Drives
Hello,macOS Big Sur 11 (20A5395g)I have installed SecureAnywhere 188.8.131.52:1520 for the first time. I’ve selected “unmanaged” within the web panel to allow full option control via the app.Advanced » ‘Scan Mounted Drives’ is Not selected.As the “View Scan” » ‘Scan Window’ does not show the full path of the current scan, I’ve been watching the progress and can identify from the last few characters of the squashed file path, that it’s remote mounted volumes.The scan is into the 8+ hours already and showing no signs of ever completing due to the number of files available on my mounted volumes.How do I stop mounted volumes from being scanned? How do I see a proper full path of the current files being scanned?Thank you.
Just installed today's update - SecureAnywhere 184.108.40.206
Hi everyone.There was an update today (Oct. 14, 2020) for Webroot SecureAnywhere for Mac. The screen turned yellow and the update button appeared. I didn’t see any product announcement on the community forum to get more information about the update.This update is 220.127.116.11. The previous version was 18.104.22.168.I went ahead and installed the update anyway on my Mac with Catalina 10.15.6. So my experience was basically the same as last month’s update.I just want to share my experience with this update...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take about 1 or 2 minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder whether the update is working at all. Don’t panic, and don’t press the update button more than once. After a couple minutes you will see two Webroot icons running in the Dock. Let the update proceed. Both ico
Yesterday I installed a more recent version of Word. This morning when I turned on my computer I got the following window:“Webroot Security had detected that the Gatekeeper protection level has been set to allow installation of all apps.”Has my security been compromised? Nothing in Webroot dashboard seems to indicate this. How do I address this issue?
Cannot open SecureAnywhere after reinstalling on Macbook Pro
I have downloaded and reinstalled SecureAnywhere (version 22.214.171.124) on my Macbook Pro (macOS 10.15.7) but cannot get it to open. WSA appears in Applications but when I double click on icon “Webroot SecureAnywhere” appears in top menubar but without any menu listing and nothing else happens. The Webroot icon also appears in the Taskbar with small black dot beneath that suggests WSA is running but double click on it and again nothing happens.Any suggestions woould be appreciated.Graham
Authorizing Installation starts but the process does not proceed
installed version= macOS 10.15.7installed version Secure anywhere 126.96.36.199deleted version Secure anywhereused the seperate link to install 9.1.3 in preparation for the new macOSentered the license code (accepted)Window "Installing SecureAnywhere" appearsAuthorizing Installation starts with Blue bar.Blue bar does not move at all, installation process is stalled.What to do now?
Catalina version 10.15.7 for Mac - is this compatible with SecureAnywhere for Mac 188.8.131.52?
Apple just released macOS Catalina 10.15.7 on Sept. 24, 2020. Details of this update is available on MacWorld.This update will likely be the last before Apple releases macOS Big Sur 11, later this fall. Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere 184.108.40.206 under macOS Catalina 10.15.7?
Multiple overlapped scans
I’m running WSE 220.127.116.11 on Mac OS 11.0 Beta (20A5374i)WSE is running multiple overlapped scans that takes forever and consumes all the available memory.It also claims that a threat is detected but nothing show when I select Remove Threats.Cancelling running scans dos not work.I was pretty happy until Big Sur, but I have to say that is not working at all from now on.Please help me stay protected with a nominal memory consumption.
re-installing on Catalina
After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that, no dropdown menus, or app window .I tried this two times, and same result.Please advise
Unable to Login
Hi I have my Webroot secure 360 when I try to login it takes password and mfa , the screen comes and it logs me out. What a frustration and it doesn't let submit a ticket neither allow me to login Its Mac , it asks me to upgrade for latest version doesn't let me uninstall it I feel I got a stupid and worst software . I used to be Norton fan, but a friend suggested to Webroot and I feel bad with no support .what a stupid software which doesn't help the customer how do we promote ?
Cannot uninstall from MacOS Catalina 10.15.6
I cannot uninstall from Mac Catalina 10.15.6. I submitted a ticket five days ago. I have been on hold for an hour the past three days in a row and no answer. Someone PLEASE help me. No Webroot shows in the apps or anywhere in Finder on my computer. I cannot install new version of Webroot or any other virus protection. I cannot even reset my password and had to register a different account. Any help is appreciated.
Mac Install Problem
I have Webroot installed on two PCs and now want to add it to an old Mac running El Capitan OS. I have coverage for three devices so should not be a problem and I have read here and elsewhere that you can install on Macs and PCs with the same key code. After downloading the installer, I get to the second screen (after language choice) where I am to add my key code but the entry box will not accept any characters at all - believe me as I tried every key on the keyboard. The display flashed in response to each keystroke but nothing is entered into the box. Thoughts?
WSA installed, opens briefly and quits
My company has ~20-25 Macs, primarily MBP and some MacMini’s. Roughly 12 have no problem with WSA. We have 2 different types of issues not the rest.On some of the computers when you try to open WSA, it flashes and then quits (no process found in activity manager). On other computers, the WSA is running in the back ground (shows in Activity monitor) but you can not access the console (icon does not appear in toolbar at top of screen.Neither issue seems to matter whether use is logged in as a standard use or administrator. Happens on Mohave and Catalina macOS.Clean uninstall > reboot > reinstall r=tried many times and does not typically resolve.Any suggestions?ThanksBernadette
how to deletw completely from IMAC it saying can't
It says it is not going to work so I tried to delete it and move to Trash but it says now I cant put into trash and saying I dont have access to some of the items which HOW WHEN I AM THE ONLY OWNER OF THE MAC this is unacceptable I need you remove thos immediately
Enable Now error message
I’ve submitted a help request but in the meantime, I borrowed an external hard drive to run the CD you sent. I was able to download Webroot to my MacBook Pro. However, I have a Secure/Anywhere page that comes up. It tells me that my protection is disabled. Underneath that, it says, “Some security settings that protect your Mac on a consistent basis have been disabled”. Underneath is a bar that says, “Enable Now”. When I click on it, I get this error message, “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure/Anywhere documentation for further information”. I take it that means you have to do something on your end. Please advise! Thanks!
Mac installation issues
I renewed my webroot a few months back. It wouldn’t take the new keycode. Tried to resolve via emails, no luck. Haven’t been on my home computer for a while. Trying again. No luck. It will not take the new keycode, even if I cut and paste it in. Tried uninstalling it, no luck. Was just on hold for 2.5 hours for tech support, and no one would answer. Have sent a few messages, no replies. I spent money on this, and i can’t get any help. Does anyone have any suggestions? I would like to file a complaint. They have lost my business after this.
Product Update progress indicator?
I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?
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