Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
Subscription : Account not activated message
Good afternoon,I just installed Webroot secure anywhere to my new MacBook. I switched from windows based system. I get message on home page,Subscription: account not activatedI sign in to my account it shows I have over 150 days left until renewal. Is this normal for Macs or is there a way to fix it so it shows it is active? thank you in advance George Capraun
When I open up Webroot I have a notice on the top “First Scan Not Complete. When I try to scan my MacBook Pro it says preparing to scan to scan failed. This scan process can be as brief as 1 second or run for minutes and I still receive the “ First Scan Not Complete” message. It’s been happening for a week or so. Any help would be appreciated. Thank you!
Webroot draining Macbook battery, eating CPU, tired of troubleshooting
I’ve been dealing with fast battery drain since buying this new macbook pro. I spent over $1k on this laptop and could not even leave it unplugged at night because while it slept the battery would drain. Removing chrome seemed to solve this, but I like chrome. Someone suggested installing chrome and removing webroot. I didn’t want to do that, I’ve been a webroot customer since 2007, back when it was PrevX on my system. Finally tired of the problem I tried it. What do you know, worked fine. Still though, I didn’t want to go without webroot. So I changed over to another browser and kept webroot. Battery has held up fine. Lately it’s started getting slow though, so I began digging. Webroot Daemon was eating up my CPU. I have never even seen webroot daemon in my activity monitor before now. I’ve about had it with webroot. I’m tired of constantly having to tweek my preferences around their touchy system. It seems to be getting more & more touchy every year. Any suggestions on something
Webroot not working on MAC
I just update my cataline and now my Webroot is not working. I know it wasn’t supported as a 64bit software and I’m assuming thats most likely the cause. I reisntall it and see if its compatible or not. I followed the instruction but but the link brings me to the webpage to buy it. Any help on getting it back would be helpful!
Suspicious Activity Detected - system folder modified
On my MacBook pro I get the above message when I start up the system. This points to the file “/System/Library/LaunchAgents/com.apple.appleseed.seedusaged.postinstall.plist”.This file contains what looks like a call to the “Feedback Assistant.app” app: <key>Label</key> <string>com.apple.appleseed.seedusaged.postinstall</string> <key>LimitLoadToSesionType</key> <string>Aqua</string> <key>ProgramArguments</key> <array> <string>oneShot</string> </array> <key>RunAtLoad</key> <true/> <key>Program</key> <string>/System/Library/CoreServices/Applications/Feedback Assistant.app/Contents/Library/LaunchServices/seedusaged</string> Is this normal and OK, or is it some kind of malware? Thanks.
Just installed today's update - SecureAnywhere 184.108.40.206
Hi everyone.There was an update today (Oct. 14, 2020) for Webroot SecureAnywhere for Mac. The screen turned yellow and the update button appeared. I didn’t see any product announcement on the community forum to get more information about the update.This update is 220.127.116.11. The previous version was 18.104.22.168.I went ahead and installed the update anyway on my Mac with Catalina 10.15.6. So my experience was basically the same as last month’s update.I just want to share my experience with this update...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take about 1 or 2 minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder whether the update is working at all. Don’t panic, and don’t press the update button more than once. After a couple minutes you will see two Webroot icons running in the Dock. Let the update proceed. Both ico
Prevent Scanning Mapped Drives
Hello,macOS Big Sur 11 (20A5395g)I have installed SecureAnywhere 22.214.171.124:1520 for the first time. I’ve selected “unmanaged” within the web panel to allow full option control via the app.Advanced » ‘Scan Mounted Drives’ is Not selected.As the “View Scan” » ‘Scan Window’ does not show the full path of the current scan, I’ve been watching the progress and can identify from the last few characters of the squashed file path, that it’s remote mounted volumes.The scan is into the 8+ hours already and showing no signs of ever completing due to the number of files available on my mounted volumes.How do I stop mounted volumes from being scanned? How do I see a proper full path of the current files being scanned?Thank you.
Catalina version 10.15.7 for Mac - is this compatible with SecureAnywhere for Mac 126.96.36.199?
Apple just released macOS Catalina 10.15.7 on Sept. 24, 2020. Details of this update is available on MacWorld.This update will likely be the last before Apple releases macOS Big Sur 11, later this fall. Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere 188.8.131.52 under macOS Catalina 10.15.7?
Webroot to exclude scanning Microsoft/Adobe etc. standard software files? on Mac OS
Hi, to exclude scanning Microsoft, adobe, etc.. standard program file in webroot is there a option available for it. This is for corporate environment and the same need to apply to the agent from the Endpoint protection policy.We are facing this issue for the last 2 week, there are certain windows file which webroot detect as malware group.
Mac Catalina 10.15.4 Can't Uninstall Webroot
When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
Mac O/S Catalina 10.15.6 - will not update Webroot SecureAnyhere
MAC Catalina OS version 10.15.6 - I have tried and I simply cannot update the Webroot SecureAnywhere. the “update” button simply does nothing. Trying to do a full scan is equally pointless, it fails to complete or even start. Any suggestions ? The software is purchased for 6 pcs and none of them are useable, in its present guise.
Yesterday I installed a more recent version of Word. This morning when I turned on my computer I got the following window:“Webroot Security had detected that the Gatekeeper protection level has been set to allow installation of all apps.”Has my security been compromised? Nothing in Webroot dashboard seems to indicate this. How do I address this issue?
Cannot open SecureAnywhere after reinstalling on Macbook Pro
I have downloaded and reinstalled SecureAnywhere (version 184.108.40.206) on my Macbook Pro (macOS 10.15.7) but cannot get it to open. WSA appears in Applications but when I double click on icon “Webroot SecureAnywhere” appears in top menubar but without any menu listing and nothing else happens. The Webroot icon also appears in the Taskbar with small black dot beneath that suggests WSA is running but double click on it and again nothing happens.Any suggestions woould be appreciated.Graham
Sudo Command for Complete removal for MAC
Im just wondering if there's a complete Sudo or Terminal Commands that will remove all files from Webroot for MAC. I've been struggling for years that we always have to connect to support to remove the AV from our computers. No uninstallers or removal tool available. Why is that? The support agents seem to run all commands, why is it not available on support websites for a guide to completely remove it and just always redirect for filing a ticket.
Authorizing Installation starts but the process does not proceed
installed version= macOS 10.15.7installed version Secure anywhere 220.127.116.11deleted version Secure anywhereused the seperate link to install 9.1.3 in preparation for the new macOSentered the license code (accepted)Window "Installing SecureAnywhere" appearsAuthorizing Installation starts with Blue bar.Blue bar does not move at all, installation process is stalled.What to do now?
Mac's installations don't visibile on our dashboard
Hi,We have a problem to see any agent installed on Mac, don't mind which OSx versions, of our customers, on our dash board. Instead any agent installed on PC Windows we can see it on out dashboard without anyproblem and anytime.We make a standar installation on MAC with last version of Weebroot Mac's agent just downloaded , but we continue can't see any old or new installation on line on weebroot dashboard on Mac machine.Sure we mistake something, beause is not possibile don't see any Mac installazion.Any suggestion ?Thanks in advanceGabriele
How to remove Webroot Secure Anywhere from Mac OS Catalina
The reason you get an error message indicating you do not have permission to access protected Webroot files is due to the fact that they are protected by “Privacy” in Security & Privacy. Simply unlock Privacy with your user password, and hit the plus sign in the Privacy pane unchecking Webroot, and then delete to your hearts delight. Worked for me; hope this helps.
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