Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 377 Topics
- 1,881 Replies
We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!
Hi everyone.There was an update today (Oct. 14, 2020) for Webroot SecureAnywhere for Mac. The screen turned yellow and the update button appeared. I didn’t see any product announcement on the community forum to get more information about the update.This update is 188.8.131.52. The previous version was 184.108.40.206.I went ahead and installed the update anyway on my Mac with Catalina 10.15.6. So my experience was basically the same as last month’s update.I just want to share my experience with this update...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take about 1 or 2 minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder whether the update is working at all. Don’t panic, and don’t press the update button more than once. After a couple minutes you will see two Webroot icons running in the Dock. Let the update proceed. Both ico
I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot:
This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?
so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything, just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’
Couldn’t get Webroot to update from 220.127.116.11 before Mac Big Sur update, so updated to Big Sur then tried to update Webroot again. Both times, Webroot accepts my keycode, then Mac accepts my password for change permission, then it goes to an “Installing SecureAnywhere” screen with an “Installing SecureAnywhere” loading bar which only goes part way and freezes. It looks like I have the “Webroot Filtering Extension Mac” on Google Chrome already. Why won’t Webroot finish authorizing installation of the update?
We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying
I renewed my webroot a few months back. It wouldn’t take the new keycode. Tried to resolve via emails, no luck. Haven’t been on my home computer for a while. Trying again. No luck. It will not take the new keycode, even if I cut and paste it in. Tried uninstalling it, no luck. Was just on hold for 2.5 hours for tech support, and no one would answer. Have sent a few messages, no replies. I spent money on this, and i can’t get any help. Does anyone have any suggestions? I would like to file a complaint. They have lost my business after this.
Many Webroot customers have been impacted by the recent macOS upgrade. The ‘lucky ones’ have had to wait to upgrade to Catalina, but kept their Webroot ‘protection’. In contrast, the ‘unlucky ones’ upgraded when Catalina was initially released, and consequently lost their Webroot protection. The customers in the latter group unknowingly upgraded to Catalina, because Webroot failed to warn them about their incompatibility issue in a timely manner. These customers have been without Webroot ‘protection’ for the last month, and counting. Let’s focus on the customers in the ‘unlucky/latter’ group. It is a ‘given’ that Webroot should compensate these subscribers for ‘lost’ days. We should not, frankly, have to pay for days that we did not receive ‘protection’. Accordingly, customers that remain with Webroot should have these days credited to their accounts. Conversely, customers that decide to leave Webroot should have these days added to their refunds. Note – I know that Webroot normally
Any news on a fix to Webroot constantly popping up asking for Full Disk Access in System Preferences even though its already in there twice. Unfortunately the message box pops up and prevents me from accessing other windows and I have a heck of a time getting it to close . Two other products I am running on my Mac (Logmein Pro and QuickBooks Desktop Mac 2020) have issues causing me a lot of grief and lost time troubleshooting. This is totally an Apple issue making it clear they don’t have to play nice with others.
I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.
How long should I expect to wait for a response to my question? I posted my question Friday evening because Webroot is preventing my new MacBook Pro from being usable. My question was acknowledged but no response arrived by Monday evening so I went to the Community Forum. I had to create a new account for that purpose because my user name and password was not recognized. I received a reply suggesting that I post my question to Webroot Support but warning not to ask the same question again or it would go to the end of the line. (Incidentally, I had to create a new account this morning for the purpose of being able to post this question.) My experience with Webroot and inability to get any meaningful response is beginning to take on a nightmarish quality.
I have Webroot installed on two PCs and now want to add it to an old Mac running El Capitan OS. I have coverage for three devices so should not be a problem and I have read here and elsewhere that you can install on Macs and PCs with the same key code. After downloading the installer, I get to the second screen (after language choice) where I am to add my key code but the entry box will not accept any characters at all - believe me as I tried every key on the keyboard. The display flashed in response to each keystroke but nothing is entered into the box. Thoughts?
I keep getting the message: First Scan not Complete, and the background color is blue. When I try to rescan it tells me that I have no internet connection, even though I can go to Safari and get to any website. The green Webroot logo in my menu displays a little blue dot on it.
Where to start? Ive used Webroot Secure Anywhere on my Mac for a few years. Suddenly it informed me that my subscription is to expire in 20 days. I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so. No more. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”. On my own Mac - that’s pretty disgraceful Webroot! So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have. Cannot delete it to try and re-install. Webroot is claiming I don’t have permissions to operate their software on my own Mac!! Console is a joke. Fed up Webroot. Utterly fed-up. Not so happy new year?
Hi, We currently have two Mac computers that are running bootcamp. Webroot refuses to install, have been waiting for a solution for a long period of time. Can someone please tell me when the next major release is which includes this fix. I do understand that this is a known fault. Thanks, Craig.
11/13/19 - Please click here to jump to the Home Webroot SecureAnywhere Mac solution For Business macOS Catalina users, please go here. Dear Webroot MAC Users, We are experiencing an issue with Webroot SecureAnywhere for Mac version 18.104.22.168 and Apple’s latest macOS, 10.15 Catalina. If you haven’t updated to macOS 10.15 Catalina: Our current software version is not compatible with Catalina and if you update to macOS Catalina (released October 7, 2019), it will prevent Webroot SecureAnywhere from functioning properly. It also will generate alerts on your computer that will be repeated even after dismissal. We will update this article when we have released the version of Webroot Secure Anywhere that is compatible with Catalina. There is no impact to Windows operating systems. If you have updated to macOS 10.15 Catalina: You may experience continual alerts on your computer that read “’WSDaemon’ can’t be opened because Apple cannot check it for malicious software”. The alerts are re
It is running on a (mid-09) MacBook Pro, 8 GB RAM, 2,53 GHz Core 2 Duo. It has been running/scanning now for over 29 hours, and has scanned over 11.5 million files. It is scanning a Mac "Time Machine" back-up disk, which is 5 GB from being full (i.e. 345 GB of data files). I'm wondering if it got caught in a circular loop or something, and can't get out! Has anyone had experience trying to scan a disk of such a size? Did it take you so much time? Or less? Any words of experience or knowledge would be appreciated.
Hours ago I tried to install a new activation key to webroot anti-virus for the mac. I entered the activation key, then every few minutes I got an error message telling me that webroot crashed. I later learned that with every crash huge amounts of data were written to my hard drive. I'm guessing that over 100 Gigs got written before I was able to get the problem fixed. How do I locate and remove all of this data?
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