Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 377 Topics
- 1,879 Replies
MAC Catalina OS version 10.15.6 - I have tried and I simply cannot update the Webroot SecureAnywhere. the “update” button simply does nothing. Trying to do a full scan is equally pointless, it fails to complete or even start. Any suggestions ? The software is purchased for 6 pcs and none of them are useable, in its present guise.
I can't get rid of red ! on my WR icon at upper rt of my desktop despite scanning & no threats found
I recently purchased a Mac Mini & bought the Webroot for up to 5 devices. On my Mini I keep getting a red exclamation point in the upper right corner of the screen that would indicate that action is needed, but when I do a new scan there are no threats. But the red "warning symbol" remains. One point to note that may have something to do with it? After receiving my Mac back last week from Apple where they determined that there was a hardware problem & replaced the wifi card (or something like that), I had to do a complete restore from my Seagate external back up drive. When I plugged it in to do scan once the contents was transferred (took a few hours), the scan detected a virus but where? I followed the instructions & removed any DVD, CD, external drive then ran the scan again. No threats were detected. good. But now despite not reconnecting the backup drive for several days, I am getting the alert message mentioned above. It
Hours ago I tried to install a new activation key to webroot anti-virus for the mac. I entered the activation key, then every few minutes I got an error message telling me that webroot crashed. I later learned that with every crash huge amounts of data were written to my hard drive. I'm guessing that over 100 Gigs got written before I was able to get the problem fixed. How do I locate and remove all of this data?
Good afternoon,I just installed Webroot secure anywhere to my new MacBook. I switched from windows based system. I get message on home page,Subscription: account not activatedI sign in to my account it shows I have over 150 days left until renewal. Is this normal for Macs or is there a way to fix it so it shows it is active? thank you in advance George Capraun
Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system preferences. I noticed that the Webroot was not working like before and things were taking more time to load and it had not run a system check for a couple days. I decided to uninstall and reinstall it, which had its own problems. When trying to delete Webroot, it said I had “no permission to access some items” even though I am the only user on this computer and I was the one that downloaded it. I put my mac in Safe Mode and finally deleted it and now that I’m trying to install it again, I can download the installer but when I open it, no prompts come up and I cannot log into my account. Furthermore, I have asked Webroot customer service a day ago and have still not gotten a response. I just want t
Hi I’ve had this problem before and got it working on a mac (can’t remember how!). I’ve just updated to the latest macOS (Big Sur) and again the Right Click scan option is not there?im sure there’s a security setting the macOS needs me to grant access, but I don’t know where or how? any help is much appreciated, bart
Installed, uninstalled and searched for all files pertaining to webroot, re-installed lastest download version. Result: app appears to load, as it sits in dock and will create a window when selected. Window is blank and icon doesn’t appear at top of screen. Process appears to be running but not menus or windows available.
Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v220.127.116.11 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro
[user=57748]PVaddi[/user] The problems we are having now that have been reported with: [list=1] [*]Long Scan Times [*]Backup & Sync Not Working [*]Beach Balls [/list]Will these be all fixed when installing WSA for Mac on macOS Catalina when it gets released this month? [b]*** macOS Catalina has been released today October 7. ***[/b]
I a popup that led to this message when I turned on my computer (and this was a Webroot popup) - “In 2019, Apple informed developers that macOS Catalina will be the last macOS to fully support legacy system extensions, and we've been working with developers to transition their software. By moving beyond these extensions, developers are helping to further modernize the Mac, improve its security and reliability, and enable more user-friendly software distribution methods. A final transition date has not yet been set.” does this mean Webroot won't work?
Hi there, Tried searching in multiple places and can’t find any mentions about newly released macOS Monterey and Webroot support for it.I understand it is only few days old, but we have customers enquiring about possible upgrades in near future and we are currently deferring such due to the unknowns with Webroot.Some roadmap if not yet, or a clear answer would be appreciated. Thanks,
Have been using WSA over three years. First time, today, received the Full Disk Access request. Am running macOS Big Sur, 11.2.3. Went to Security & Privacy, Privacy Tab, went to Full Disk Access, WSA not listed. Went to Files and Folders WSA listed. Full Disk Access listed under WSA icon but greyed out. Any recommendation?
I finally got WSA to install on my MacBook Pro after the Big Sur update, but now it doesn't show up in the PC Security section of the dashboard. I have deactivated all devices that no longer use WSA (in fact, that was the solution to finally getting the install to run on the Mac) and I have plenty of room for more, but only my Windows laptops show up. The Mac is nowhere to be seen, even after running several scans. Is this just another glitch with Big Sur?
I had webroot on my mac and then all of the sudden it asked for a key code. All the ones I had did not work so I went ahead and purchased a 5 device one for 3 years. I was able to get it on my phone, but for some reason it won't let me add it to my mac. I have installed and uninstalled and I have gotten two different things. First one is that it force closes when I put the key code Second if I used an old webroot I had from my time machine it allows me to put in the key code but it says it failed to install the latest verision. Can someone please assist me? I spent $160 and I am starting to feel like it was a waste of money
Hi everyone.There was an update today (Oct. 14, 2020) for Webroot SecureAnywhere for Mac. The screen turned yellow and the update button appeared. I didn’t see any product announcement on the community forum to get more information about the update.This update is 18.104.22.168. The previous version was 22.214.171.124.I went ahead and installed the update anyway on my Mac with Catalina 10.15.6. So my experience was basically the same as last month’s update.I just want to share my experience with this update...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take about 1 or 2 minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder whether the update is working at all. Don’t panic, and don’t press the update button more than once. After a couple minutes you will see two Webroot icons running in the Dock. Let the update proceed. Both ico
I started having issues with my Webroot service when it suddenly opened one day with a blue screen and an exclamation point, but it did not give me a reason as to why it was doing that, it also wouldn’t scan anything. I went online and everything pointed to reinstallation, so I did that and now it won’t open at all, even to put in the keycode or really install it. Can anyone help me? I tried to contact webroot directly but they haven’t gotten back to me! I am running Catalina 10.5.5
Hello Basher, Welcome to the Webroot Community Forum. :D Here is a User Guide on the types of scans Webroot can do on your Mac Computer: [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1]https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1[/url] HTH,
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