Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
I’ve submitted a help request but in the meantime, I borrowed an external hard drive to run the CD you sent. I was able to download Webroot to my MacBook Pro. However, I have a Secure/Anywhere page that comes up. It tells me that my protection is disabled. Underneath that, it says, “Some security settings that protect your Mac on a consistent basis have been disabled”. Underneath is a bar that says, “Enable Now”. When I click on it, I get this error message, “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure/Anywhere documentation for further information”. I take it that means you have to do something on your end. Please advise! Thanks!
I renewed my webroot a few months back. It wouldn’t take the new keycode. Tried to resolve via emails, no luck. Haven’t been on my home computer for a while. Trying again. No luck. It will not take the new keycode, even if I cut and paste it in. Tried uninstalling it, no luck. Was just on hold for 2.5 hours for tech support, and no one would answer. Have sent a few messages, no replies. I spent money on this, and i can’t get any help. Does anyone have any suggestions? I would like to file a complaint. They have lost my business after this.
I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?
I have 36 macOS machines that have not updated to the latest version of SecureAnywhere and I’m not able to remote into each machine and manually update. I’m looking for a way to update the clients automatically via an Apple or Python Scripting similar to this command which works with Windows: start-process "C:\Program Files (x86)\Webroot\WRSA.exe" -argumentlist poll Does anyone know of a way to do this?
After upgrading the python version 2 to 3.8.5. A mongo service is not working. Getting below errors.AMM00361:bin macuser1$ mongoddyld: Library not loaded: /usr/local/opt/openssl/lib/libssl.1.0.0.dylib Referenced from: /usr/local/bin/mongod Reason: image not foundTrace/BPT trap: 5openssl version is OpenSSL 0.9.8zh 14 Jan 2016Please share your thoughts!
I cannot reach a human being from Webroot. Multiple support tickets over weeks have gone unanswered and phone calls are never picked up. Email addresses for sales have also not been replied to. Have they shut down all service? Does anyone have a direct contact number or email where you can reach a person? My application stopped working on my Mac Powerbook (up to date Catalina) and I cannot get the client to launch. Multiple uninstall, reinstalls later, it just fails to launch. I’m beyond frustrated as I can’t even reach a person in to refund me my recent renewal! Are there no humans at webroot anymore?
I’ve been running webfoot on my mac for 6 weeks & a to date total of 2020 new detected threats. Whereto has scanned 134,537,591 files & still running. When I started Webfoot I selected the TimeMachine external storage device to be scanned. Should I have selected the hard drive instead? What do I do with the new threats? How do I delete the new threats?Thank you for your replysnip Removed email address and please don’t post personal info on the open forums.TripleHelix
MAC Catalina OS version 10.15.6 - I have tried and I simply cannot update the Webroot SecureAnywhere. the “update” button simply does nothing. Trying to do a full scan is equally pointless, it fails to complete or even start. Any suggestions ? The software is purchased for 6 pcs and none of them are useable, in its present guise.
I started having issues with my Webroot service when it suddenly opened one day with a blue screen and an exclamation point, but it did not give me a reason as to why it was doing that, it also wouldn’t scan anything. I went online and everything pointed to reinstallation, so I did that and now it won’t open at all, even to put in the keycode or really install it. Can anyone help me? I tried to contact webroot directly but they haven’t gotten back to me! I am running Catalina 10.5.5
Ever since Mac OS Catalina version 10.15.6, Webroot SecureAnywhere has been acting up. First there was issue with update. Got Tech Support remotely access my machine on July 20 and Again on August 6. He manually uninstalled and reinstalled. First scan is been running for almost 4 days. It has slowed the system to a crawl. Tech Support was supposed to escalate it to higher level support. I can not cancel the scan After reboot scan starts again and still can not cancel. I need help. I still have 778 days of subscription left. Please help.
Secure Anywhere stopped working on my MacBook after Catalina was updated to 10.15.5. Not the first time this has happened after Catalina updates. I tried uninstalling and reinstalling to no avail. My pleas through support tickets were met with crickets. I finally said goodby to Secure Anywhere or so I thought. I bought a Norton product but when I tried to install it, it says that Webroot needs to be uninstalled. I have tried everything that I can think of including using the uninstall button on the app or by moving files to trash. Secure Anywhere is like Herpes simplex - it won’t go away! Please help.
Webroot stopped working with my upgrade to Catalina. I have since removed Webroot and downloaded the latest version. When I try to install ti starts Webroot, I choose open. The only thing that happens is a Webroot Icon appears in the applications line at the bottom of the screen. It stops right there and no other screens are available. what do I need to do to get Webroot installed again?
When I try to drag or Send to Trash the Webroot SecureAnywhere from my Application Folder in Finder on my MacBook Pro Catalina Version 1015.5 it requires my Apple login password then I get the following message: “The operation can’t be completed because you don’t have permission to access some of the items.”So your solution at Step 4 does not work for me. What should I do?
After installing the MacOS Big Sur Public Beta ok, I restarted and went back to Catalina, until I had some free time to do some beta testing.The first “Webroot Secure Anywhere” scan reported it had found a threat it called MacOS.Lazarus.l.r, at the following location./Volumes/MacBigSirBeta — Data/Library/Apple/System/Library/CoreServices/MRT.app/Contents/MacOS/MRTIs this malware or a virus, or has the virus security S/W picked it up in error?I know there is a development too called Lazarus, and that the MRT app is Apple’s Malware Removal Tool, but wasn’t sure why Webroot flagged it as a threat.
Hi everyone.I noticed today (Aug. 4) there was an update for WebRoot SecureAnywhere for Mac. Unfortunately, I couldn’t find any product announcement on the community forum to get more information about the update.With this update the version will change to 18.104.22.168.I went ahead and installed the update anyway on my Mac with Catalina 10.15.5. So my experience was basically the same as last month’s update. I just want to share my experience...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take a couple minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder if the update is working. Don’t panic. Don’t press the update button more than once. After a minute or two you may see two Webroot icons running in the Dock. Let the update proceed. Both icons will eventually disappear from the Dock, and then one Webroot icon will re-app
Hi I recently had a virus on my computer so when I got it fixed, they installed Webroot automatically. I have played toon town rewritten for a while (stupid I know) and when I went to play again it keeps crashing. when I looked it up it said that it may be something with the antivirus and I agree. I know there is nothing wrong with the site and I believe it to be a false positive. I tried submitting it to Webroot as a false positive but the file was too long as it was the launcher. If anyone knows how to fix this please let me know!
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
I've been seeing Webroot's wsdaemon process taking up 90% of my RAM (7.27 of 8GB), after which it starts to cause issues with other applications, e.g. that Chrome will show 'the connection has been reset' for various websites. After I kill wsdaemon in the activity manager, things operate normally. I have had to do this multiple times after doing a clean install of MacOS Catalina. I reinstalled the OS from scratch, i.e. a clean install. I've also kept the OS and Webroot SecureAnywhere up to date. The scan log doesn't show any errors. Any thoughts? It seems like a memory leak to me.
Apple just released macOS 10.15.6. Has anyone installed this update on their Macs/MacBook Pro? Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere version 22.214.171.124 under 10.15.6?
System info: MBP 2012 SSD: Mojave/Catalina/Win10 HDD: TimeMachineM/TimeMachineC/SharedData (NTFS) Webroot installed on all OS’ (Is necessary?) Configured WR to ignore a known clean game folder (I believe) Issue: Ever since building this device configuration, the Catalina instance of WR has been reporting infection and continuously scanning, but never clears the infection status. I believe I managed to wait long enough once, but even after having it ignore the files it was reporting, it wouldn’t let go of the behavior. I “believe” I’ve already tried reinstalling WR, but no change in behavior on this install. I think there’s a settings file somewhere that is keeping the threat list active and needs purging. Hopefully that was clear enough as none of the other OS’ have an issue.