Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 367 Topics
- 1,900 Replies
Webroot Secure Anywhere Compatability
Despite comments I’ve read Webroot Secure Anywhere 220.127.116.11 :1563 is not compatible with OS Catalina 10.15.7. In my case Webroot is in constant scan mode and as it near completion is throws up an error message that's filled with coding. Once you close that the scan process starts again and I believe this problem is causing other minor issues although Webroot tech support have assure me my computer is still protected. When I last spoke to their second tier tech support they said they were aware of this issue which has affected some, not all, users and that a new release of Webroot would be released in late November 2020. That hasn’t happened and now I’m debating whether to upgrade my MAC Book Pro to OS Big Sur or wait till Big Sur has an update to iron out the initial bugs? Anyone else having this issue???
Webroot will not run a scan on my Mac
I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.
Unable to install downloaded Webroot on new MacBook Pro with macOS Big Sur 11.1
Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro
Mac Install Problem
I have Webroot installed on two PCs and now want to add it to an old Mac running El Capitan OS. I have coverage for three devices so should not be a problem and I have read here and elsewhere that you can install on Macs and PCs with the same key code. After downloading the installer, I get to the second screen (after language choice) where I am to add my key code but the entry box will not accept any characters at all - believe me as I tried every key on the keyboard. The display flashed in response to each keystroke but nothing is entered into the box. Thoughts?
Webroot for Mac up-to-date but still requests me to update ???
I am using Webroot 18.104.22.168: 1607 on my MacBook Pro. However, I continue to get the brown (!) and “Product Update Available” message. When I click the “Update Now” button, nothing happens. What’s wrong, and what should I do? I have uninstalled and reinstalled twice but the problem persists.
right click scan option on Mac after Big Sur upgrade
Hi I’ve had this problem before and got it working on a mac (can’t remember how!). I’ve just updated to the latest macOS (Big Sur) and again the Right Click scan option is not there?im sure there’s a security setting the macOS needs me to grant access, but I don’t know where or how? any help is much appreciated, bart
WSA 22.214.171.124 update - immediate scanning after log-in appears to be fixed
Hello,WSA updated automatically on my MacBook Pro several days ago to version 126.96.36.199:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
Webroot support responds that Apple M1 processors are not supported
Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v188.8.131.52 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro
Troubleshooting with photoshop
Hello everyone! I've been using Webroot for Mac a little more than a week now. I've noticed small issues with my Photoshop, like shortcuts that does not seem to work anymore. I tried everything in this article: [url=https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html]https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html[/url] Unfortunately it didn't help. I then noticed that they have actually mentioned Webroot in the article as one utilitie that might cause this issue. With that being said, they re-direct to Webroot support; "Contact Webroot for troubleshooting or any available updates". Anyone who have had this problem and/or might know the solution? Thanks in advance!
Threat called /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL
I keep receiving the error message “Full Disk Access”. And there is a threat in Webroot blocked files /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL Should I continue to block or allow or monitor this threat? Is that the cause of the Full Disk Access error message?
Does Webroot on Mac OS extend full protection to Windows running in a shell therein?
Does the Webroot application installed in Mac OS (Sierra) extend protection to Windows running in an emulation (Parallels) within the Mac OS environment? Or should Webroot *also* be installed into the Windows enviroment?
If anyone can help me regain access to my desktop. I blocked a process and didn’t realize it was a needed process required to boot up my computer. I’m able to turn my Mac on , enter my user password, then it’s stuck at the middle of the loading bar “status” and I can’t get to my desktop. How is can I unblock or resolve my idiotic actions and regain control without being able to open we root on in my desktop the “classic” way.
Mac Voice Control Issue
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
Webroot for Mac causing 100% CPU Usage
When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage. I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up. macOS version: 10.15.4 (19E266)
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