Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 377 Topics
- 1,879 Replies
Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro
I am using Webroot 126.96.36.199: 1607 on my MacBook Pro. However, I continue to get the brown (!) and “Product Update Available” message. When I click the “Update Now” button, nothing happens. What’s wrong, and what should I do? I have uninstalled and reinstalled twice but the problem persists.
So the latest run of Webroot Secure Anywhere flagged a file that I believe is incorrect? According to several website, this one included (https://tidbits.com/2022/09/02/macoss-new-xprotect-now-regularly-scans-for-malware/) say that this is a “new” (around November of 2022) built in malware protector in MacOS. Seems to me that this should not be flagged as malware? It flagged it as “MacOS.Lazarus.1.r”So my question is this: Is this file corrupted with a virus and should be replaced, or is this an error of Webroot? And if it should be replaced, anyone have an idea at how that can be done?Thanks
Hi I’ve had this problem before and got it working on a mac (can’t remember how!). I’ve just updated to the latest macOS (Big Sur) and again the Right Click scan option is not there?im sure there’s a security setting the macOS needs me to grant access, but I don’t know where or how? any help is much appreciated, bart
Hello,WSA updated automatically on my MacBook Pro several days ago to version 188.8.131.52:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v184.108.40.206 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro
Hello everyone! I've been using Webroot for Mac a little more than a week now. I've noticed small issues with my Photoshop, like shortcuts that does not seem to work anymore. I tried everything in this article: [url=https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html]https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html[/url] Unfortunately it didn't help. I then noticed that they have actually mentioned Webroot in the article as one utilitie that might cause this issue. With that being said, they re-direct to Webroot support; "Contact Webroot for troubleshooting or any available updates". Anyone who have had this problem and/or might know the solution? Thanks in advance!
I keep receiving the error message “Full Disk Access”. And there is a threat in Webroot blocked files /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL Should I continue to block or allow or monitor this threat? Is that the cause of the Full Disk Access error message?
Does the Webroot application installed in Mac OS (Sierra) extend protection to Windows running in an emulation (Parallels) within the Mac OS environment? Or should Webroot *also* be installed into the Windows enviroment?
If anyone can help me regain access to my desktop. I blocked a process and didn’t realize it was a needed process required to boot up my computer. I’m able to turn my Mac on , enter my user password, then it’s stuck at the middle of the loading bar “status” and I can’t get to my desktop. How is can I unblock or resolve my idiotic actions and regain control without being able to open we root on in my desktop the “classic” way.
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
Secure Anywhere stopped working on my MacBook after Catalina was updated to 10.15.5. Not the first time this has happened after Catalina updates. I tried uninstalling and reinstalling to no avail. My pleas through support tickets were met with crickets. I finally said goodby to Secure Anywhere or so I thought. I bought a Norton product but when I tried to install it, it says that Webroot needs to be uninstalled. I have tried everything that I can think of including using the uninstall button on the app or by moving files to trash. Secure Anywhere is like Herpes simplex - it won’t go away! Please help.
When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage. I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up. macOS version: 10.15.4 (19E266)
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