Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
WSA and MacOS Catalina Fiasco
I have used your software for years but I have finally given up trying. Like many others I waited for weeks for your fix re the above and I was pleased to receive your email today confirming the software had finally been fixed. What a let down! No it hasn’t!! Contrary to the advice in the email there was no pop up box. Nothing happened at all. I therefore tried to uninstall the software and reinstall. It would not uninstall due to insufficient security permissions so I rebooted into safe mode and managed to get rid of it. I then reinstalled a clean copy from your website and yet again no success. It wouldn’t even open yet it gobbled up a massive amount of CPU time with the Macbook getting very hot. Having tried this a couple of times I have given up and moved to one of your competitors. You really need to get your act together. Please don’t bother sending me a stupid step by step guide to install aimed at a 4 year old. I have used Macs for years and have never seen such a fiasco as thi
WSA 18.104.22.168 update - immediate scanning after log-in appears to be fixed
Hello,WSA updated automatically on my MacBook Pro several days ago to version 22.214.171.124:1586. It was a quick update and much faster than previous updates.I am running WSA on macOS BigSur 11.4.The first thing I noticed after updating WSA is:scanning no longer starts immediately after log-in. Instead, only the WSA window appears after log-in, as before, and there are no more simultaneous multiple scans occurring after log-in.The WSA window however will still appear after log-in.After several days, WSA is still running fine.
Access Log Files on Mac macOS Sierra
In another post is says to open WebRoot and select "System Tools" Here on my MacBook I am not seeing "System Tools" - am I missing it, not looking in the right place? WebRoot gives me reports and Details under Results, but the screen is too narrow to see the full filename of the offending file WebRoot is reporting on and the window cannot be expanded. Is there a way to look at the complete log file to see exactly what WebRoot is reporting on? In this case it seems that a bunch of files related to "...YahooCCT..." are the culprits.
Threat called /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL
I keep receiving the error message “Full Disk Access”. And there is a threat in Webroot blocked files /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL Should I continue to block or allow or monitor this threat? Is that the cause of the Full Disk Access error message?
WSDeamon can't be opened because Apple cannot check it for malicious software.
So last night my Mac asks if I want to upgrade to Catalina, sure, why not... Then this morning #Webroot my antivirus software pops up a message 'something is wrong' so I click on OK to dismiss it and it pops back up. Lather rinse repeat ad nauseam. Try to uninstall it but can't cuz it's running. Can't shut it down because it's broke and there's no user interface to shut it down in. Kill it and it starts right back up. Rename the executable so it can't start back up and kill it. Reboot to clean things up and it restarts. It knows what I renamed it to! Rename it *again* kill it uninstall it and delete the renamed executable. Reboot. It's not running. Me 1 Webroot 0. Download the latest version try to install it, install isn't working the way it should. Manually move it to the Applications folder and start it up, nothing happens. But it is running. Dick around with for a while but got other things to do... Come back to it this afternoon, call #Webroot support, your expected wait time
Prevent Scanning Mapped Drives
Hello,macOS Big Sur 11 (20A5395g)I have installed SecureAnywhere 126.96.36.199:1520 for the first time. I’ve selected “unmanaged” within the web panel to allow full option control via the app.Advanced » ‘Scan Mounted Drives’ is Not selected.As the “View Scan” » ‘Scan Window’ does not show the full path of the current scan, I’ve been watching the progress and can identify from the last few characters of the squashed file path, that it’s remote mounted volumes.The scan is into the 8+ hours already and showing no signs of ever completing due to the number of files available on my mounted volumes.How do I stop mounted volumes from being scanned? How do I see a proper full path of the current files being scanned?Thank you.
Webroot kills inflected character typing
When I want to type an inflected character, one with an umlaut or accent or tilde, normally I simply depress the base key--the letter "e," let's say--and within a second a selection of the inflected forms of that character appear and I can choose which one I want by selecting its number. With Webroot running, I cannot do that. I have to shut Webroot down entirely to regain that abillity. Is there a fix for this problem?
Not receiving authentication code for login
Scan frozen for over 13 hours again pls help!
Why has my scan stopped at “System/Volumes/Data/Vo...ditionName/thumbnail.jpg”??? I got information off my old laptop from the hard drive because the computer would not boot up and as soon as I downloaded it onto my Mac the deep scan is frozen, twice now. It quarantined three things and we sent a report to apple and deleted them but the scans still won't complete and always stop at the what I wrote above. Does this mean my brand new 12 TB hard drive I transferred everything to and iMac are infected? I have run it twice now and its still won't finish scanning and I’m worried my brand new 12TB hard drive (that makes weird noises throughout the scan) is infected along with my iMac. Thank you in advance for your help
Trying to scan Mac and getting error message saying cannot connect to internet
My computer - Mac Yosemite is very slow. Typing is delayed and getting spinning color wheel on online games. Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet. How to remedy?
PUA.OSX.MacKeeper.r Found In Apple Time Machine Backups
PUA.OSX.MacKeeper.r has been popping up in TimeMachine backups over the past few years and where thought to be false positives. I recently purchased a new Macbook Pro, a new TimeCapsule and connected it to a newly built network with no other devices connected to it. Within five minutes of starting the first TimeMachine backup, PUA.OSX.MacKeeper.r was deteced by Webroot. Any thoughts?
Just installed today's update - SecureAnywhere 188.8.131.52
Hi everyone.I noticed today (Aug. 4) there was an update for WebRoot SecureAnywhere for Mac. Unfortunately, I couldn’t find any product announcement on the community forum to get more information about the update.With this update the version will change to 184.108.40.206.I went ahead and installed the update anyway on my Mac with Catalina 10.15.5. So my experience was basically the same as last month’s update. I just want to share my experience...To download and install the update, I clicked the “Update Now” button (see screenshot below). The console will appear yellow. Be patient... It will take a couple minutes for the product to update. At first you won’t see anything happen after clicking the button and you might wonder if the update is working. Don’t panic. Don’t press the update button more than once. After a minute or two you may see two Webroot icons running in the Dock. Let the update proceed. Both icons will eventually disappear from the Dock, and then one Webroot icon will re-app
User Added Files
Just loaded MacOS Big Sur on my MacBook pro. Webroot picked up 2 files they said were “user added” threats.I don’t remember loading anything besides the new OS, but I might have unintentionally clicked on some malware. The 2 files are: /usr/libexec/runningboardd and /usr/libexec/mdmclient.Anyone know if I can remove these files without creating another problem?
Webroot Detecting Threat System/Framework...../support/MDS
For some reason webroot secure anywhere is detecting the following file as a threat but only when there is a USB power cable connected to the back of my imac. here is the file it says is a threat. System/library/frameworks/coreservices.framework/versions/a/frameworks/metadata.framework/versions/a/support/mds i did a little research and it seems that file has something to do with spotlight search. is it safe to mark that as allow in the block allow page and why would webroot only say it is a threat when a cable is connected. thank you
App always running in dock?
Hi there, just bought and installed Webroot on various macs and PCs at home. I've noticed that even though there's a menu bar item up the top on the macs, the app is always open and running in the dock as well. I've done some googling and seen that this has been discussed multiple times, but wondering if it (having no app in the dock) has been implemented and whether there's a preference to turn this off that I've missed? Thanks, Ben
Any news on a fix to Webroot constantly popping up asking for Full Disk Access in System Preferences even though its already in there twice. Unfortunately the message box pops up and prevents me from accessing other windows and I have a heck of a time getting it to close . Two other products I am running on my Mac (Logmein Pro and QuickBooks Desktop Mac 2020) have issues causing me a lot of grief and lost time troubleshooting. This is totally an Apple issue making it clear they don’t have to play nice with others.
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