Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 366 Topics
- 1,897 Replies
Hi I recently had a virus on my computer so when I got it fixed, they installed Webroot automatically. I have played toon town rewritten for a while (stupid I know) and when I went to play again it keeps crashing. when I looked it up it said that it may be something with the antivirus and I agree. I know there is nothing wrong with the site and I believe it to be a false positive. I tried submitting it to Webroot as a false positive but the file was too long as it was the launcher. If anyone knows how to fix this please let me know!
Mac Voice Control Issue
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
Catalina Incompatibility - Webroot Shame on You
Come clean with ALL Mac User’s about the problems – that includes proactively notifying ALL Mac users. Why? unless you look under the hood or worse like me get infected with Malware – your website shows all is good and I’m protected – when I’m not Treat Best Buy customers as REAL customers – many of us buy lots of computers with your software. Best Buy customers are NOT lessor includeds Do Not treat us as Beta Testers. Before you propose a fix on your Tech Support Community – make sure it works Waiting an hour to talk with Tech Support is wrong. I know demand for tech support is surging, but if you can’t find and train more Technicians fire your VP of HR. Then call a professional in virtual hiring and training – you could have people showing up in days and trained in a week. Why is this important? Many of us provide critical support to the Nation (yes even on a Mac) and getting infected with Malware (when we thought we were protected) means a mission failure for the customer. Yo
[Mac] Can't clear threat alert
System info: MBP 2012 SSD: Mojave/Catalina/Win10 HDD: TimeMachineM/TimeMachineC/SharedData (NTFS) Webroot installed on all OS’ (Is necessary?) Configured WR to ignore a known clean game folder (I believe) Issue: Ever since building this device configuration, the Catalina instance of WR has been reporting infection and continuously scanning, but never clears the infection status. I believe I managed to wait long enough once, but even after having it ignore the files it was reporting, it wouldn’t let go of the behavior. I “believe” I’ve already tried reinstalling WR, but no change in behavior on this install. I think there’s a settings file somewhere that is keeping the threat list active and needs purging. Hopefully that was clear enough as none of the other OS’ have an issue.
Mac Catalina "Failed to get latest version"
I tried all the links and re-downloaded the install .DMG several times and still not working on a Macbook Pro fresh install. This was the first app I placed on this new Mac and still it says "Failed to get latest version". I am connected to the internet. Here are the specs: MacOS 10.15.6 MBP 15 - 2018
Strange alert... Google software is ransomware?
WebRoot on my Mac just popped up that a file “/Library/Google/…./GoogleSoftwareUpdateAgent” has the threat “MacOS.MacRansomEvilQuest.1.r” It quarantined correctly, but…. what’s going on… is this a bad file, or does WebRoot have a mistake, or is Google pushing ransomware?
Webroot problems since updating to Catalina 10.15.5
Webroot is misbehaving since upgrading to Catalina 10.15.5. I can see others have this concern and I could scroll and scroll through the answers, but I’m hoping for a quick reply. Is this situation hopeless? I keep getting the red or yellow exclamation point, I get screens popping up in the middle of Zoom sessions telling me to add Webroot to my Full Disk Access, and I have already done it. The box pops up over and over and is not responsive to anything I do, no matter how often I follow the same steps. Very frustrating.
Full Disk Access Problem
Webroot Secure AnyWhere ver. 184.108.40.206:1391 installed Web Filtering Package ver. 220.127.116.11 keeps cancelling my scans after I recently updated the program. I followed all the instructions when a window popped up saying to open system preferences, click full disk access in privacy tab an open up the application folder. I did all of the above multiple times to no avail. Anyone know how to fix this? I would be very grateful. Tried contacting webroot support several times but got no answer. Thanks wmausa ( Please do not post email as this leads to Spam) Edited by ssherjj
Webroot will not load after redownload
Have just recently renewed my Webroot security and now every time I click on Webroot to open it, it doesn't do anything, doesn't load or anything, I have seen several people experiencing the same issue as I have and everyone reverts to private chats or refers me to support who continuously tells me to delete application and reload it in safe mode which I have 17 times now, still same result! is there a boot up lock on MacOS that is not allowing it to load or open? im ready to turn away and ask for refund, this has literally gone on for 2 weeks now and im running out of patience and hairs to pull from my head. Any help would be great. Also note that I have ran the disk utility and ran the first aid on Webroot as well as my Mac.
Any updates as to when Webroot will work with Catalina 10.15.5?
It’s been quite a while now and I still have no functional Webroot when I updated to Catalina 10.15.5. This is way too reminiscent of what happened last year when it took months for Webroot to work with a new MacOS update. What can you tell me?
No Definition Updates On Weekends and Holidays?
For the last month I've been watching and keeping track of the "Definition Updates" on WSA for Mac and I have noticed that the definitions do not update on the weekends or holidays. For example: 12/21/18 the definition was: 1043 12/26/18 the definition was: 1044 12/31/18 the definition was: 1047 01/02/19 the definition was: 1048 Friday 01/11/19 the definition was and still is today at the time of this post 01/14/19: 1055 Is there a reason there are no updates on the weekend or holidays but there is an update every day during the week? [user=32313]MacDaddy385[/user] [user=57748]PVaddi[/user] [user=57897]LLiddell[/user] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/80fe9d0c-186e-4a54-97ca-51b491d3c6cd.png[/img]
Full disk access
Webroot keeps asking me for full desk access over and over. I check my system preferences to make sure it’s checked and it is. I even removed it from the list and added it back again. It will start scanning for a few minutes and the Systems Preferences window pops up again. I have uninstalled and redownloaded the app several times and it still keeps asking me for full disk access. Thanks for any help! Mac OS Catalina 10.15.4 Internet Security Plus
Threat called /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL
I keep receiving the error message “Full Disk Access”. And there is a threat in Webroot blocked files /Volumes/Installer+1/Installer.app/Contents/MacOS/QWDKocViL Should I continue to block or allow or monitor this threat? Is that the cause of the Full Disk Access error message?
CATALINA 10.15.5: WEBROOT BLANK SCREEN
Installed, uninstalled and searched for all files pertaining to webroot, re-installed lastest download version. Result: app appears to load, as it sits in dock and will create a window when selected. Window is blank and icon doesn’t appear at top of screen. Process appears to be running but not menus or windows available.
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