Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
I updated my iOS to Monterey this past Wednesday and now my Webroot isn’t working. Have noticed that Webroot isn’t addressing this issue at this moment for some reason. ??? Should I uninstall and reinstall my Webroot at this time? Should I wait to do anything as Monterey is a brand NEW software update for Macs?
I just update my cataline and now my Webroot is not working. I know it wasn’t supported as a 64bit software and I’m assuming thats most likely the cause. I reisntall it and see if its compatible or not. I followed the instruction but but the link brings me to the webpage to buy it. Any help on getting it back would be helpful!
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
I expect my Webroot to scan on schedule or if it missed the schedule run immediately at startup per the schedule I set up. However, it seems to always be scanning or preparing to scan. I've been on my Mac for over two hours now and it has scanned at least twice and now says preparing to scan. This seems very strange. Can you tell me why it always seems to be scanning?
Do I need to un/Reinstall? any suggestions would be greatly appreciated. Im a complete noob when it comes to Computer antivirus software so its probably an easy fix/readily available information that I was simply too dull to find. Thanks in advance!
Secure Anywhere stopped working on my MacBook after Catalina was updated to 10.15.5. Not the first time this has happened after Catalina updates. I tried uninstalling and reinstalling to no avail. My pleas through support tickets were met with crickets. I finally said goodby to Secure Anywhere or so I thought. I bought a Norton product but when I tried to install it, it says that Webroot needs to be uninstalled. I have tried everything that I can think of including using the uninstall button on the app or by moving files to trash. Secure Anywhere is like Herpes simplex - it won’t go away! Please help.
According to Webroot docs (which look quite old: https://docs.webroot.com/us/en/home/wsa_mac_userguide/Content/ScanningForMalware/ScanningSpecificFilesAndFolders.htm#:~:text=To%20scan%20a%20specific%20file,displays%2C%20select%20Scan%20With%20Webroot I can right or ctrl-click a file and select Scan With Webroot. However, on my M2 Mac running latest Ventura, this feature does not seem to be available? I have searched all over for how I might turn this back on or enable it without success.Does anyone know if this is this still possible, or has this feature disappeared on new Macs and newer MacOS versions?
When I want to type an inflected character, one with an umlaut or accent or tilde, normally I simply depress the base key--the letter "e," let's say--and within a second a selection of the inflected forms of that character appear and I can choose which one I want by selecting its number. With Webroot running, I cannot do that. I have to shut Webroot down entirely to regain that abillity. Is there a fix for this problem?
I had a geek squad tech work on my macbook pro and back up hard drive to remove the remaining threats from the scan. Webroot was unable to remove the threats called"pua.bundleinstaller.gen from my computer. I have more threats now than I did in the first place and I haven't even restored my computer back from the back up hard drive. Is there a way that I can find this threat in the Time Machine and remove it myself. Any help is appreciated. Thank you.
Just updated HiSierra Safari v12 and WSAC's Password Mangler extention not unsurprisingly appears not (yet) to be updated with "Safe" credentials. Not yet time to explore further (or flag support) as I'm sure others will be commenting if they haven't already. ;). Still checking Safari/WSAC for IOS12 update on iPad.....
I have Upgraded to macOS Mojave and have noticed that the first scan during install of WSA has increased. Before upgrading from High Sierra to Mojave, I uninstalled WSA. After the upgrade I did a clean install of WSA on Mojave. The first scan with Mojave was over 27 minutes. Here are my first scans with: [b]El Capitan:[/b] 9 to 11 minutes [b]High Sierra:[/b] 10 to 12 minutes [b]Mojave:[/b] 27:15 minutes. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36929iF29139F370587C2E.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36930i1C8F4F0AB564848E.png[/img] [b]Is this going to be the new normal for the first scan?[/b]
Hello! Just noticed I don't have the Webroot Filtering Extension on Safari any longer. Can't find it in the extension menu neither, just gone...? And on Chrome it only shows for the subpages for a website in the serachresults on Google (see image). [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36715iD60AE9D419633A14.png[/img] I've checked updates for Safari, Chrome and Webroot, but everything seems to be in their latest update. This happend when I switched over to macOS Mojave version 10.14. Anyone experiencing the same problem? Thanks in advance.
I use a Macbook Air, one of the newer version. but my deep scans usually take hours, im wondering if this is normal? if not, what is the average time for deep scanning? edit- also atm, im scanning, but the bar isnt moving forward, its currently in one place. but its still saying its scanning, hopefully its just because i have LOTS of files.
WebRoot is reporting a threat - I'd like to know more. Unfortunately the WebRoot screen is fixed width and I can't expand the column that names the threat Here's what I know. Details: "...AppleKextExcludeList.kext/Contents/Info.plist" Threat Name: "Keylo..orPro.r" Here's a screen shot. Note that a couple weeks ago I used CarbonCopyCloner to upgrade to a new SSD and that TimeMachine has re-built it's backup a couple of times in a couple of months. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/22347iEB865374D50B93F0.jpg[/img]
When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5
I can't get rid of red ! on my WR icon at upper rt of my desktop despite scanning & no threats found
I recently purchased a Mac Mini & bought the Webroot for up to 5 devices. On my Mini I keep getting a red exclamation point in the upper right corner of the screen that would indicate that action is needed, but when I do a new scan there are no threats. But the red "warning symbol" remains. One point to note that may have something to do with it? After receiving my Mac back last week from Apple where they determined that there was a hardware problem & replaced the wifi card (or something like that), I had to do a complete restore from my Seagate external back up drive. When I plugged it in to do scan once the contents was transferred (took a few hours), the scan detected a virus but where? I followed the instructions & removed any DVD, CD, external drive then ran the scan again. No threats were detected. good. But now despite not reconnecting the backup drive for several days, I am getting the alert message mentioned above. It
Hi team, I have purchased Webroot for my Library Computers. I have 4 PCs and 1 Mac. The 4 PCs showup in my console online, however my Mac does not. The Mac was the first computer to have Webroot installed, followed by the PCs. Any reason why I can't see my Mac on the console?