Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,917 Replies
Once again, BaseSystem.dmg, which is part of the recovery partition installer for MacOS 10.11.6 is yet again being reported as a threat. Our MSP only offers Webroot as an AV solution, and although I wish it weren't the case, it really appears that Mac support in webroot is: "Well... if we HAVE to" level of support. I've been through the Adobe Creative Cloud crippling false positives of a year ago where if you didn't hit the right button, your CC install would be trashed. I've been through the total lack of interest in fixing the "Secure keyboard entry" conflicts with Adobe apps. I've been through the horrendously slow drive scans compared to other products. The high CPU usage... the firing off of multiple simultaneous scans... the CPU fans going nuts... The persistant Exclamation mark in the menu bar because it is going to find something wrong that isn't. Its so bad I've given up asking users to report it to me. I am normally a very civil and calm person, but this is really getting
So I purchased webroot 6 months ago at Best Buy and I recently uninstalled it as it was making my laptop very loud, hot and drained the battery. I tried to reinstall it (on mac) but I could only get to step two of these instructions offered https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220 . The only thing that pops up when I click the dmg file is a pop up of the webroot icon and when I click on it I, I briefly see something pop up on the dock but it quickly dissapears. I can’t do anything else from here.
I’ve been dealing with fast battery drain since buying this new macbook pro. I spent over $1k on this laptop and could not even leave it unplugged at night because while it slept the battery would drain. Removing chrome seemed to solve this, but I like chrome. Someone suggested installing chrome and removing webroot. I didn’t want to do that, I’ve been a webroot customer since 2007, back when it was PrevX on my system. Finally tired of the problem I tried it. What do you know, worked fine. Still though, I didn’t want to go without webroot. So I changed over to another browser and kept webroot. Battery has held up fine. Lately it’s started getting slow though, so I began digging. Webroot Daemon was eating up my CPU. I have never even seen webroot daemon in my activity monitor before now. I’ve about had it with webroot. I’m tired of constantly having to tweek my preferences around their touchy system. It seems to be getting more & more touchy every year. Any suggestions on something
After upgrading the python version 2 to 3.8.5. A mongo service is not working. Getting below errors.AMM00361:bin macuser1$ mongoddyld: Library not loaded: /usr/local/opt/openssl/lib/libssl.1.0.0.dylib Referenced from: /usr/local/bin/mongod Reason: image not foundTrace/BPT trap: 5openssl version is OpenSSL 0.9.8zh 14 Jan 2016Please share your thoughts!
WebRoot Secure Anywhere - MacOS Security Feature has been disabled. iMac on startup this morning. WebRoot Secure Anywhere displays information dialogue box that states: “MacOS Security Feature has been disabled”. Only one action available - “OK”. WSA stays Green & Protected. So what feature has been disabled? How to re-enable the Security Feature?
Hello, I'm new to the community and am writing to ask for help. I recently purchased a WD Passport for my Mac, and my Webroot Antivirus is telling me that the drive has a virus on it, which I have verified is not a virus via Techs at WD. Other than turning off my antivirus protection while doing a backup of my data, is there some way for Webroot to ignore the file it says is infected? Thanks in advance if you know the answer.
I tried web shield extension for Chrome, but it said it’s only for PC, not for Mac. I found several topics about this: https://community.webroot.com/webroot-secureanywhere-for-macs-18/catalina-update-for-business-users-341181 https://community.webroot.com/webroot-secureanywhere-for-macs-18/web-threat-shield-webroot-safety-ratings-safari-version-13-and-catalina-340686 https://community.webroot.com/business-product-releases-26/mac-agent-update-version-9-1-1-5-341151 It looks like the web shield extension is no longer working? And after half year, Webroot is still working on it? Can anyone confirm this, please? Thank you.
I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?
Despite comments I’ve read Webroot Secure Anywhere 22.214.171.124 :1563 is not compatible with OS Catalina 10.15.7. In my case Webroot is in constant scan mode and as it near completion is throws up an error message that's filled with coding. Once you close that the scan process starts again and I believe this problem is causing other minor issues although Webroot tech support have assure me my computer is still protected. When I last spoke to their second tier tech support they said they were aware of this issue which has affected some, not all, users and that a new release of Webroot would be released in late November 2020. That hasn’t happened and now I’m debating whether to upgrade my MAC Book Pro to OS Big Sur or wait till Big Sur has an update to iron out the initial bugs? Anyone else having this issue???
[b]Next week Apple will release the Upgrade on Mac's to Mojave. Is Webroot Ready?[/b] [user=32313][/user] [user=57748][/user] macOS Mojave Upgrdae info: [url=https://www.macrumors.com/roundup/macos-10-14/]https://www.macrumors.com/roundup/macos-10-14/[/url] Apple will be releasing macOS Mojave soon, maybe next week. I have a few questions about Webroot and macOS Mojave. 1. Is Webroot ready for the new upgrade in WSA Release and Beta? 2. With the new Security Features in Safari will Password Manager work in all browsers? 3. When upgrading to Mojave do we keep WSA installed or would it be better to uninstall, upgrade then reinstall? 4. If we keep WSA installed during the upgrade, what Version of WSA do we need before upgrading to Mojave, or does it matter? 5. Will we see the Webroot Filter icon in Safari like we see the P/W manager icon? Right now there is no Webroot Filter icon showing in Safari. If anyone has anymore questions to add, please do so. Thank you. &
I’ve been running webfoot on my mac for 6 weeks & a to date total of 2020 new detected threats. Whereto has scanned 134,537,591 files & still running. When I started Webfoot I selected the TimeMachine external storage device to be scanned. Should I have selected the hard drive instead? What do I do with the new threats? How do I delete the new threats?Thank you for your replysnip Removed email address and please don’t post personal info on the open forums.TripleHelix
Hello,I have the same error message “cannot connect to internet”. I uninstalled webroot, reload the newest version, restart, reinstall, restart… it doesn’t work. I contacted webroot support twice...and I’m still waiting for a phone call (is there really a support service ?).So, is there anybody who could help me to fix this problem ?config : Mac Book Pro Big Sur 11.2Best regards.
Pretty clear up top, but we’re seeing a lot of customers with Webroot (we sell/support) on Mojave and higher having the same ongoing/reoccuring issues:False positives Scans forever Constant “component installer failure” after startup System Analyzer component crashes (Big Sur) when run as a secondary applet via LMI connection And a general Compatibility update for M1 platform would be niceIDK what our Inter-Company IT has tool wise, nor what interactions they’ve had with WR itself, but from a Front Line standpoint, it’s too common at this point. Even on my own device testing, I run into the same types of issues. It seems like there are More issues as you go from older to newer OS. Even after messing around with permissions and such. I’ve seen links for different versions and it would be good to know if we need to be advising certain versions based on the OS or if there are any different steps (from the listed installation process) that may need to be used.
So the latest run of Webroot Secure Anywhere flagged a file that I believe is incorrect? According to several website, this one included (https://tidbits.com/2022/09/02/macoss-new-xprotect-now-regularly-scans-for-malware/) say that this is a “new” (around November of 2022) built in malware protector in MacOS. Seems to me that this should not be flagged as malware? It flagged it as “MacOS.Lazarus.1.r”So my question is this: Is this file corrupted with a virus and should be replaced, or is this an error of Webroot? And if it should be replaced, anyone have an idea at how that can be done?Thanks
Description In a recent update by Apple, a change was made where extensions that have not been downloaded via the Mac App store will no longer load in the latest version of Safari, version 13. This results in a lack of safety ratings (search annotations) appearing next to search engine results when searches are completed using Safari, version 13. Version 13 of Safari is the internet browser included with macOS 10.15 Catalina. Webroot development is working towards adding the Web Threat Shield extension to the Mac App Store as soon as possible, although no release date has been set. Workaround In macOS 10.14 Mojave and earlier, functionality of the Web Threat Shield is unaffected in both Chrome and FireFox, so please use either of those browsers with the Web Threat Shield as a workaround until our extension is available in the Mac App Store. If you are running macOS 10.15 Catalina, there is no workaround. You will have to download and install the Web Threat Shield extension from the M
So trying to install Webroot Secureanywhere for Mac. I have a MacPro 5.1 running Mac OSX 10.14.6 (latest) As I work from home sometimes on my Mac our IT guys thought I should have some protection since I remote into our servers. They sent me a link to download wsamacsme.dmg. Opened to .dmg and dragged the .app into my applications folder. Double clicked to install. Install worked great. Icon on the tool bar, app started the initial scan and crashed after 40 seconds. Icon on tool bar disappeared, tried to click on app in applications folder... nothing happened, tried to delete the app but said it was still running, then Google Chrome opened (which I don't ever use) and wanted to install an extension. Completely removed Webroot and reinstalled - same thing, same timeframe, same everything. Any ideas appreciated Cheers John
I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?
Since I upgraded my MAC to Big Sur recently, my Time Machine backup stopped working. After a week of diagnostic with Apple tech support, it was determined that Webroot SecureAnywhere was preventing the MAC backups from working. I uninstalled Webroot, and suddenly, Time Machine started working again. I let it work for a few days. Then, I reinstalled Webroot, and immediately, Time Machine stopped working again. So my question…. Has this been reported and can Webroot do something about it?
I’ve submitted a help request but in the meantime, I borrowed an external hard drive to run the CD you sent. I was able to download Webroot to my MacBook Pro. However, I have a Secure/Anywhere page that comes up. It tells me that my protection is disabled. Underneath that, it says, “Some security settings that protect your Mac on a consistent basis have been disabled”. Underneath is a bar that says, “Enable Now”. When I click on it, I get this error message, “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure/Anywhere documentation for further information”. I take it that means you have to do something on your end. Please advise! Thanks!
Yesterday I installed a more recent version of Word. This morning when I turned on my computer I got the following window:“Webroot Security had detected that the Gatekeeper protection level has been set to allow installation of all apps.”Has my security been compromised? Nothing in Webroot dashboard seems to indicate this. How do I address this issue?
I am on a MAC with OS Catalina and Webroot does not appear to be working recently. It scans for hours and hours and hours with no end in sight and does not stop. Additionally, it won't remove the infected files. Webroot will also run multiple scans at once, which I have to delete so that only one is running.
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