Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
Threats Detected, but where are they?
I am having issues with Webroot Secure Anywhere. It’s telling me there are Threats Detected. But, when I go to Mac Security, their are no Threats listed. I am running mac os Catalina 10.15.4. Webroot Secure Anywhere version is 18.104.22.168. See attached pics for more explanation.
Scanning on Mac Pro gets really slow
I have been using Webroot security for almost a year now and it never gave me any issues. While 2 days back I installed cleanmymacx and since then Webroot is acting like crazy. Although I uninstalled cleanmymacx but the virus scanning on my Mac becomes really slow.The complete scan which Webroot usually do within 3 minutes before cleanmymacx, now it is taking like forever.Please guide me as what to do in this regards. I already have tried uninstalling and reinstalling Webroot but it didn’t help. ThanksAdnan
I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.
I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.
False positive is back again: BaseSystem.dmg
Once again, BaseSystem.dmg, which is part of the recovery partition installer for MacOS 10.11.6 is yet again being reported as a threat. Our MSP only offers Webroot as an AV solution, and although I wish it weren't the case, it really appears that Mac support in webroot is: "Well... if we HAVE to" level of support. I've been through the Adobe Creative Cloud crippling false positives of a year ago where if you didn't hit the right button, your CC install would be trashed. I've been through the total lack of interest in fixing the "Secure keyboard entry" conflicts with Adobe apps. I've been through the horrendously slow drive scans compared to other products. The high CPU usage... the firing off of multiple simultaneous scans... the CPU fans going nuts... The persistant Exclamation mark in the menu bar because it is going to find something wrong that isn't. Its so bad I've given up asking users to report it to me. I am normally a very civil and calm person, but this is really getting
Can't reinstall webroot onto Mac
So I purchased webroot 6 months ago at Best Buy and I recently uninstalled it as it was making my laptop very loud, hot and drained the battery. I tried to reinstall it (on mac) but I could only get to step two of these instructions offered https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220 . The only thing that pops up when I click the dmg file is a pop up of the webroot icon and when I click on it I, I briefly see something pop up on the dock but it quickly dissapears. I can’t do anything else from here.
Webroot draining Macbook battery, eating CPU, tired of troubleshooting
I’ve been dealing with fast battery drain since buying this new macbook pro. I spent over $1k on this laptop and could not even leave it unplugged at night because while it slept the battery would drain. Removing chrome seemed to solve this, but I like chrome. Someone suggested installing chrome and removing webroot. I didn’t want to do that, I’ve been a webroot customer since 2007, back when it was PrevX on my system. Finally tired of the problem I tried it. What do you know, worked fine. Still though, I didn’t want to go without webroot. So I changed over to another browser and kept webroot. Battery has held up fine. Lately it’s started getting slow though, so I began digging. Webroot Daemon was eating up my CPU. I have never even seen webroot daemon in my activity monitor before now. I’ve about had it with webroot. I’m tired of constantly having to tweek my preferences around their touchy system. It seems to be getting more & more touchy every year. Any suggestions on something
I couldn't run mongo service in Mac OS
After upgrading the python version 2 to 3.8.5. A mongo service is not working. Getting below errors.AMM00361:bin macuser1$ mongoddyld: Library not loaded: /usr/local/opt/openssl/lib/libssl.1.0.0.dylib Referenced from: /usr/local/bin/mongod Reason: image not foundTrace/BPT trap: 5openssl version is OpenSSL 0.9.8zh 14 Jan 2016Please share your thoughts!
Webroot Secure Anywhere Compatability
Despite comments I’ve read Webroot Secure Anywhere 22.214.171.124 :1563 is not compatible with OS Catalina 10.15.7. In my case Webroot is in constant scan mode and as it near completion is throws up an error message that's filled with coding. Once you close that the scan process starts again and I believe this problem is causing other minor issues although Webroot tech support have assure me my computer is still protected. When I last spoke to their second tier tech support they said they were aware of this issue which has affected some, not all, users and that a new release of Webroot would be released in late November 2020. That hasn’t happened and now I’m debating whether to upgrade my MAC Book Pro to OS Big Sur or wait till Big Sur has an update to iron out the initial bugs? Anyone else having this issue???
Webroot Antivirus is interfering with my data backup on a WD Passport for Mac.
Hello, I'm new to the community and am writing to ask for help. I recently purchased a WD Passport for my Mac, and my Webroot Antivirus is telling me that the drive has a virus on it, which I have verified is not a virus via Techs at WD. Other than turning off my antivirus protection while doing a backup of my data, is there some way for Webroot to ignore the file it says is infected? Thanks in advance if you know the answer.
Web shield extension
I tried web shield extension for Chrome, but it said it’s only for PC, not for Mac. I found several topics about this: https://community.webroot.com/webroot-secureanywhere-for-macs-18/catalina-update-for-business-users-341181 https://community.webroot.com/webroot-secureanywhere-for-macs-18/web-threat-shield-webroot-safety-ratings-safari-version-13-and-catalina-340686 https://community.webroot.com/business-product-releases-26/mac-agent-update-version-9-1-1-5-341151 It looks like the web shield extension is no longer working? And after half year, Webroot is still working on it? Can anyone confirm this, please? Thank you.
I’ve been running webfoot on my mac for 6 weeks & a to date total of 2020 new detected threats. Whereto has scanned 134,537,591 files & still running. When I started Webfoot I selected the TimeMachine external storage device to be scanned. Should I have selected the hard drive instead? What do I do with the new threats? How do I delete the new threats?Thank you for your replysnip Removed email address and please don’t post personal info on the open forums.TripleHelix
Is Webroot Ready For macOS Mojave?
[b]Next week Apple will release the Upgrade on Mac's to Mojave. Is Webroot Ready?[/b] [user=32313][/user] [user=57748][/user] macOS Mojave Upgrdae info: [url=https://www.macrumors.com/roundup/macos-10-14/]https://www.macrumors.com/roundup/macos-10-14/[/url] Apple will be releasing macOS Mojave soon, maybe next week. I have a few questions about Webroot and macOS Mojave. 1. Is Webroot ready for the new upgrade in WSA Release and Beta? 2. With the new Security Features in Safari will Password Manager work in all browsers? 3. When upgrading to Mojave do we keep WSA installed or would it be better to uninstall, upgrade then reinstall? 4. If we keep WSA installed during the upgrade, what Version of WSA do we need before upgrading to Mojave, or does it matter? 5. Will we see the Webroot Filter icon in Safari like we see the P/W manager icon? Right now there is no Webroot Filter icon showing in Safari. If anyone has anymore questions to add, please do so. Thank you. &
Current status of a MacOS Mojave/Catalina/Big Sur compatible version?
Pretty clear up top, but we’re seeing a lot of customers with Webroot (we sell/support) on Mojave and higher having the same ongoing/reoccuring issues:False positives Scans forever Constant “component installer failure” after startup System Analyzer component crashes (Big Sur) when run as a secondary applet via LMI connection And a general Compatibility update for M1 platform would be niceIDK what our Inter-Company IT has tool wise, nor what interactions they’ve had with WR itself, but from a Front Line standpoint, it’s too common at this point. Even on my own device testing, I run into the same types of issues. It seems like there are More issues as you go from older to newer OS. Even after messing around with permissions and such. I’ve seen links for different versions and it would be good to know if we need to be advising certain versions based on the OS or if there are any different steps (from the listed installation process) that may need to be used.
WebRoot Secure Anywhere - "MacOS Security Feature has been disabled"
WebRoot Secure Anywhere - MacOS Security Feature has been disabled. iMac on startup this morning. WebRoot Secure Anywhere displays information dialogue box that states: “MacOS Security Feature has been disabled”. Only one action available - “OK”. WSA stays Green & Protected. So what feature has been disabled? How to re-enable the Security Feature?
Webroot for mac crashes OSX 10.14.6
So trying to install Webroot Secureanywhere for Mac. I have a MacPro 5.1 running Mac OSX 10.14.6 (latest) As I work from home sometimes on my Mac our IT guys thought I should have some protection since I remote into our servers. They sent me a link to download wsamacsme.dmg. Opened to .dmg and dragged the .app into my applications folder. Double clicked to install. Install worked great. Icon on the tool bar, app started the initial scan and crashed after 40 seconds. Icon on tool bar disappeared, tried to click on app in applications folder... nothing happened, tried to delete the app but said it was still running, then Google Chrome opened (which I don't ever use) and wanted to install an extension. Completely removed Webroot and reinstalled - same thing, same timeframe, same everything. Any ideas appreciated Cheers John
Product Update progress indicator?
I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?
Macbook not scanning - First Scan Not Complete
I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?
cannot connect to internet
Hello,I have the same error message “cannot connect to internet”. I uninstalled webroot, reload the newest version, restart, reinstall, restart… it doesn’t work. I contacted webroot support twice...and I’m still waiting for a phone call (is there really a support service ?).So, is there anybody who could help me to fix this problem ?config : Mac Book Pro Big Sur 11.2Best regards.
Yesterday I installed a more recent version of Word. This morning when I turned on my computer I got the following window:“Webroot Security had detected that the Gatekeeper protection level has been set to allow installation of all apps.”Has my security been compromised? Nothing in Webroot dashboard seems to indicate this. How do I address this issue?
Long scan and not removing threats
I am on a MAC with OS Catalina and Webroot does not appear to be working recently. It scans for hours and hours and hours with no end in sight and does not stop. Additionally, it won't remove the infected files. Webroot will also run multiple scans at once, which I have to delete so that only one is running.
Webroot scan is not working.
I keep getting the message: First Scan not Complete, and the background color is blue. When I try to rescan it tells me that I have no internet connection, even though I can go to Safari and get to any website. The green Webroot logo in my menu displays a little blue dot on it.
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