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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

366 Topics
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366 Topics

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bonessNew Member

asked in Webroot® Consumer/Business - for Macs

Webroot SecureAnywhere Closes After Entering New Keycode

The SecureAnywhere on my daughter’s mac had expired and I just purchased a new subscription covering 5 devices. I entered the new keycode on my pc and when I enter it on the mac the application closes. I suspect she has been infected based on this. Does anyone have any ideas?

2 years ago

jkwebznx9New Voice

posted in Webroot® Consumer/Business - for Macs

tried to contact web root technical support by email

HI I tried to contact technical by email. opened a support ticket. there is no option that I can to send the ticket.

2 years ago

PVaddiRetired Webrooter

posted in Webroot® Consumer/Business - for Macs

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible. We will inform you when it is safe to upgrade your macOS. If you need help with Webroot in the meantime, please reach out via the appropriate links below: · Business Support: [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?]https://mysupport.webrootanywhere.com/supportwelcome.aspx?[/url] · Consumer Support: [url=https://detail.webrootanywhere.com/servicewelcome.asp]https://detail.webrootanywhere.com/servicewelcome.asp[/url] · Best Buy Support: [url=https://www.bestbuy.com/services/remotesupport]https://www.bestbuy.com/services/remotesupport[/url] or 1-888-BEST-BUY Thank you, Pawani Vaddi, Sr Product Ma

102

2 years ago

ChimaFresh Face

asked in Webroot® Consumer/Business - for Macs

Is Web Threat Shield for Safari v13 on Catalina ever coming back?

It’s been four months since Catalina was released to the public on October 7, 2019. Will the Web Threat Shield extension for Safari v13 on Catalina ever re-emerge?

2 years ago

pcspec19Fresh Face

asked in Webroot® Consumer/Business - for Macs

Catalina Incompatibility

Any news on a fix to Webroot constantly popping up asking for Full Disk Access in System Preferences even though its already in there twice. Unfortunately the message box pops up and prevents me from accessing other windows and I have a heck of a time getting it to close . Two other products I am running on my Mac (Logmein Pro and QuickBooks Desktop Mac 2020) have issues causing me a lot of grief and lost time troubleshooting. This is totally an Apple issue making it clear they don’t have to play nice with others.

2 years ago

diann67New Member

asked in Webroot® Consumer/Business - for Macs

question

Had a notice to update my webroot scan. Followed directions: system preferences - privacy - full disk access - clicked “+” to unlock - selected webroot secure anywhere. Then I was to click ‘open’. Where is that?

3 years ago

hughbpNew Voice

asked in Webroot® Consumer/Business - for Macs

Update?

On my iMac, Webroot SecureAnywhere says there is a Product Update Available, however, clicking the Update Now button does nothing? If I logon to my Webroot console, and download the client from there, an install says it is an earlier version & refuses to proceed.

3 years ago

lickthespoonFresh Face

asked in Webroot® Consumer/Business - for Macs

Completely Stuck with Webroot Catalina installation

I’ve been a big fan of webroot for many years, but that's changed since upgrading my iMac to Catalina. The support response is so slow that i’ll probably have a virus before somebody replies with anything other than a click this download button, it will all work fine. I’ve gone from a constant update window with a never ending scan to a point now where I have nothing. It won’t install it won’t do anything - nada Maybe it’s me, but I don't thinks so, everything else works ok. Initially I tried clicking uninstall in the about, that didn’t work. I drag it from application to the bin. Reboot, try another install, that doesn’t work. It just hangs. Am I the only one completely stuck? I’m by no means a mac os expert so I may be making a numpty mistake. But installation doesn’t seem to kick off at all for me. Is there a UK telephone number I can call or someone who can remote login to help? Thank you, Matthew

3 years ago

JodiZFresh Face

posted in Webroot® Consumer/Business - for Macs

Webroot will not run a scan on my Mac

I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.

3 years ago

BradforthCommunity Leader

asked in Webroot® Consumer/Business - for Macs

Installation Issue

Hi guys, I am stuck with this one.    I have got a new mac and I am trying to install Webroot, as you do.    Enter my code and email address fine, get ready to install and it just stays at this point, no progression. Any ideas? Permission in System Preferences should allow Webroot :(    [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31099i038FC48EA347D227.png[/img]   Thanks guys   Brad 

3 years ago

hungphamPopular Voice

posted in Webroot® Consumer/Business - for Macs

Web shield extension

I tried web shield extension for Chrome, but it said it’s only for PC, not for Mac. I found several topics about this: https://community.webroot.com/webroot-secureanywhere-for-macs-18/catalina-update-for-business-users-341181 https://community.webroot.com/webroot-secureanywhere-for-macs-18/web-threat-shield-webroot-safety-ratings-safari-version-13-and-catalina-340686 https://community.webroot.com/business-product-releases-26/mac-agent-update-version-9-1-1-5-341151 It looks like the web shield extension is no longer working? And after half year, Webroot is still working on it? Can anyone confirm this, please? Thank you.

3 years ago

CharisNew Member

posted in Webroot® Consumer/Business - for Macs

Mac book Pro cuts support of Webroot with Catalina update

Mac book Pro says it will not support Webroot after next update, which was Catalina, now Webroot says it will protect anything prior to Catalina but not after. No support at Best Buy right now.

3 years ago

KpadgettNew Member

posted in Webroot® Consumer/Business - for Macs

WSA and MacOS Catalina Fiasco

I have used your software for years but I have finally given up trying. Like many others I waited for weeks for your fix re the above and I was pleased to receive your email today confirming the software had finally been fixed. What a let down! No it hasn’t!! Contrary to the advice in the email there was no pop up box. Nothing happened at all. I therefore tried to uninstall the software and reinstall. It would not uninstall due to insufficient security permissions so I rebooted into safe mode and managed to get rid of it. I then reinstalled a clean copy from your website and yet again no success. It wouldn’t even open yet it gobbled up a massive amount of CPU time with the Macbook getting very hot. Having tried this a couple of times I have given up and moved to one of your competitors. You really need to get your act together. Please don’t bother sending me a stupid step by step guide to install aimed at a 4 year old. I have used Macs for years and have never seen such a fiasco as thi

3 years ago

magelet87Fresh Face

posted in Webroot® Consumer/Business - for Macs

legacy system extensions - macos 10.15.4

I a popup that led to this message when I turned on my computer (and this was a Webroot popup) - “In 2019, Apple informed developers that macOS Catalina will be the last macOS to fully support legacy system extensions, and we've been working with developers to transition their software. By moving beyond these extensions, developers are helping to further modernize the Mac, improve its security and reliability, and enable more user-friendly software distribution methods. A final transition date has not yet been set.” does this mean Webroot won't work?

3 years ago

AutumnNew Member

posted in Webroot® Consumer/Business - for Macs

Long scan and not removing threats

I am on a MAC with OS Catalina and Webroot does not appear to be working recently. It scans for hours and hours and hours with no end in sight and does not stop. Additionally, it won't remove the infected files. Webroot will also run multiple scans at once, which I have to delete so that only one is running.

3 years ago

joslynreNew Member

posted in Webroot® Consumer/Business - for Macs

Webroot and Apple

I installed Webroot after buying my Mac Pro 8 months ago. Since then Apple has rolled out 3 updates. Each one of them have broken Webroot to some degree or another. After spending several hours on the phone with the Geek Squad they said they have seen a lot of instability with Webroot and Apple OS X. They suggested I may want to switch to Trend Micro as it seems to be much more stable with Apple.

3 years ago

rmennickFresh Face

asked in Webroot® Consumer/Business - for Macs

Frozen window in Mac version of Webroot SecureAnywhere

Hello: I have this yellow window with an actualization available but nothing happens when pressing the button “actualize now” . what is happening ? Thank you.

3 years ago

stanretomaFresh Face

posted in Webroot® Consumer/Business - for Macs

Webroot SecureAnywhere for Mac will not update - 'Update Now' does nothing

Its in the title. My Account shows 270 days of subscription but the icon on top bar of MacBook has orange ‘!’. When i open the App i get an ‘Update Now’ instruction staring at me. I click. Nothing happens……… Given my recent issues with your software my patience, likely hair, is wearing thin. Please help with the App/software. Thank you.

3 years ago

AndersnNew Voice

asked in Webroot® Consumer/Business - for Macs

Problems with Mac version 9.1.2.69

Doesn’t run as expected. Keep saying that it needs full disc access but it already have that. So at the moment not possible to use. /A

3 years ago

aport1950Fresh Face

asked in Webroot® Consumer/Business - for Macs

JDARGIENew Voice

asked in Webroot® Consumer/Business - for Macs

excessively long scan time

I have a Mac Mini and MacBook Pro. Both have small hard drives and don’t have many files as I mainly use them for web browsing. Both have WSA IS Plus installed and I have excluded scanning mounted drives and removable media (Time Machine backups are on the removable media). I had an issue when I upgraded to OS Catalina but WSA tech support uninstalled and reinstalled the compatible version (9.1.0.144:1283) 2 days ago. Scans are taking over 7 hours and sometimes over 80 hours! This has been happening before and since WSA was reinstalled by tech support. Does anyone have any ideas how to fix this? I would rather not switch from full scans to quick scans. Thanks!

3 years ago

gvanhornFresh Face

posted in Webroot® Consumer/Business - for Macs

Webroot is slowing down my Mac

Webroot is slowing down my Mac. The Mac takes about 15 minutes to start up if sleeping or completely shut down. If I remove Webroot the Mac starts up immediately. Appreciate any help!

3 years ago

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