Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 366 Topics
- 1,897 Replies
Long scan and not removing threats
I am on a MAC with OS Catalina and Webroot does not appear to be working recently. It scans for hours and hours and hours with no end in sight and does not stop. Additionally, it won't remove the infected files. Webroot will also run multiple scans at once, which I have to delete so that only one is running.
Webroot and Apple
I installed Webroot after buying my Mac Pro 8 months ago. Since then Apple has rolled out 3 updates. Each one of them have broken Webroot to some degree or another. After spending several hours on the phone with the Geek Squad they said they have seen a lot of instability with Webroot and Apple OS X. They suggested I may want to switch to Trend Micro as it seems to be much more stable with Apple.
Webroot SecureAnywhere for Mac will not update - 'Update Now' does nothing
Its in the title. My Account shows 270 days of subscription but the icon on top bar of MacBook has orange ‘!’. When i open the App i get an ‘Update Now’ instruction staring at me. I click. Nothing happens……… Given my recent issues with your software my patience, likely hair, is wearing thin. Please help with the App/software. Thank you.
webroot secure interrupted shutdown
Couple of years ago BestBuy Geek replaced Norton with WEBROOT on my MAC and all my widow PCs. Recently on my MacBook Air got a message I needed to update WEBROOT. I started the process. WEBROOT wanted to run a scan. Was told before scan, I needed to give WEBROOT full disk access. (Why? I had run scans before,) I gave permission. was told to reboot the Mac. Got msg: WEBROOT Secure interrupted shut down. If a i close the widow that has the message, I’m back at the widow that asked me to give full disc access. Then I’m stuck. I can’t close WEBROOT. I can not reboot hard or soft. I am dead in the water. An hour with GEEK online chat help ended up with my being told to make an appointment and bring the MAC to the store. Best Buy is closed until May. I can not work. I can not afford to not work. I am writing this from my wife’s PC. I can not uninstall WEBROOT. I can not wipe the MAC clean and restore factory setting and start over because to do that I need to reboot. Can an
Threats Detected, but where are they?
I am having issues with Webroot Secure Anywhere. It’s telling me there are Threats Detected. But, when I go to Mac Security, their are no Threats listed. I am running mac os Catalina 10.15.4. Webroot Secure Anywhere version is 188.8.131.52. See attached pics for more explanation.
Full disk access
Webroot keeps asking me for full desk access over and over. I check my system preferences to make sure it’s checked and it is. I even removed it from the list and added it back again. It will start scanning for a few minutes and the Systems Preferences window pops up again. I have uninstalled and redownloaded the app several times and it still keeps asking me for full disk access. Thanks for any help! Mac OS Catalina 10.15.4 Internet Security Plus
Webroot not working properly on my iMac with Catalina update
My Webroot was not operating properly on my iMac. Searched topic and printed the Full disk access repair instructions. Followed the step by step instructions and not all of them showed up in sequence as shown on the print out. Help. I’m back to square one.
imac catalina, unable to turn on Realtime Sheild initial install
2015 iMac running Catalina OS, when i click to turn on Realtime Shield I het a message, “Go to system preferences > Security & Privacy and enable the Webroot Software, lnc. system extension to turn on Realtime Sheild. “ Ive gone to the Privacy panel and added Webroot but it still does not allow me to turn on Realtime Shield.
Mac Catalina 10.15.4 Can't Uninstall Webroot
When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
Webroot for Mac causing 100% CPU Usage
When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage. I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up. macOS version: 10.15.4 (19E266)
Webroot install on mac using catalina
I have a Mac and have been using Webroot for years. Just recently upgrade followed the instructions for Catalina, and after It is downloaded and I tried to install the install never starts. What happens is I get Webroot running on my bottom tray and when it I click on it, and try to go to the options off the top menu and nothing happens.
On my mac I upgraded the operating system to os Catalina version 10.15.4. I have a current webroot subscription and the new desktop screen shows a webroot icon. The problem is that when I click on that icon, the app does not open. I do not have my current key code. I tried to reinstall the app using the name and email listed on the subscription but keep getting an error message. I do no know if it is a problem with the os Catalina, with its settings, or with the webroot app. Any advice would be appreciated.
Webroot pulling files from Google Drive on Mac
Webroot Secure Anywhere 184.108.40.206 on my 2019 MacBook Pro running Catalina 10.15.3 is scanning every file in my Google Drive, one at a time, by pulling them down from the cloud onto my hard drive. The current scan has run for days. I can see Google Drive File Stream pulling down the files, one by one, filling up my hard drive. I believe I’ve added my google drive to the exclusion list, but it appears to have no impact.
HELP! WSA still shows up as installed after uninstalling on my Mac
I need help in fully uninstalling WSA from my desktop MAC. When I first uninstalled WSA, I trashed the app BEFORE shutting it down. This wasn’t my fault. When I first tried to uninstall, I was lead by the WSA help menu to a MAC page for instructions to uninstall all apps which is dragging to the trash. When I tried to install Trend Micro it would not install stating I “need to uninstall WSA first”. I then reinstalled WSA and shut it down first before dragging to trash. I restarted the computer and again Trend Micro stated: “need to uninstall WSA before installing Trend Micro” I then cleaned my computer and removed WSA app with Omni Remover app which is to fully remove all remnants of WSA app. I restarted my Mac. There is no sign of WSA on my computer but Trend Micro states “need to uninstall WSA before installing Trend Micro.” Can anyone help me with this? I need to get my computer protected with Trend Micro which I paid for already in Geek Squad from Best Buy. thanks, Kash49
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.