Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
I keep getting the message: First Scan not Complete, and the background color is blue. When I try to rescan it tells me that I have no internet connection, even though I can go to Safari and get to any website. The green Webroot logo in my menu displays a little blue dot on it.
Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)Version 22.214.171.124:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.Anyone know what’s up with this? ×
Webroot is misbehaving since upgrading to Catalina 10.15.5. I can see others have this concern and I could scroll and scroll through the answers, but I’m hoping for a quick reply. Is this situation hopeless? I keep getting the red or yellow exclamation point, I get screens popping up in the middle of Zoom sessions telling me to add Webroot to my Full Disk Access, and I have already done it. The box pops up over and over and is not responsive to anything I do, no matter how often I follow the same steps. Very frustrating.
Couple of years ago BestBuy Geek replaced Norton with WEBROOT on my MAC and all my widow PCs. Recently on my MacBook Air got a message I needed to update WEBROOT. I started the process. WEBROOT wanted to run a scan. Was told before scan, I needed to give WEBROOT full disk access. (Why? I had run scans before,) I gave permission. was told to reboot the Mac. Got msg: WEBROOT Secure interrupted shut down. If a i close the widow that has the message, I’m back at the widow that asked me to give full disc access. Then I’m stuck. I can’t close WEBROOT. I can not reboot hard or soft. I am dead in the water. An hour with GEEK online chat help ended up with my being told to make an appointment and bring the MAC to the store. Best Buy is closed until May. I can not work. I can not afford to not work. I am writing this from my wife’s PC. I can not uninstall WEBROOT. I can not wipe the MAC clean and restore factory setting and start over because to do that I need to reboot. Can an
When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the processing power and a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one? Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results. Thanks
How to Start Your Mac in Safe ModeKnowledge Base
This information was reviewed and updated by APruneau on March 10th, 2020. Symptoms Diagnosis Solution Tech Support sometimes requires a Mac user to start up there Mac in Safe Mode. To start up in safe mode: Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. To leave safe mode, restart your Mac without pressing any keys during startup. Tips For the most up to date information on safe mode for Mac click here. Be advised some of your programs may not work in this operating environment, but you can get to all of your files. 10.4 and earlier: Safe Mode will disable your Airport card. You will again be able to access all of your regular programs when you l
Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).
The Webroot icon on my MacBook (running Catalina 10.15.2) tells me that I need to install a software update (currently 126.96.36.199 1381) but when I click the “update now” button, nothing happens. Any ideas? I’ve tried searching known issues but have yet to find anything that helps.
Have tried numerous times to install Webroot on Macbook pro running Catalina, but when I download and then double click Webroot icon, nothing happens. Any help to complete install? Webroot was running fine prior to this, although when opening the console, it had an amber background instead of green, with “subscription expiration” notice even though i have years remaining on subscription. That is why i attempted uninstall/reinstall Thanks for any help...Tom
I have downloaded and reinstalled SecureAnywhere (version 188.8.131.52) on my Macbook Pro (macOS 10.15.7) but cannot get it to open. WSA appears in Applications but when I double click on icon “Webroot SecureAnywhere” appears in top menubar but without any menu listing and nothing else happens. The Webroot icon also appears in the Taskbar with small black dot beneath that suggests WSA is running but double click on it and again nothing happens.Any suggestions woould be appreciated.Graham
Have just recently renewed my Webroot security and now every time I click on Webroot to open it, it doesn't do anything, doesn't load or anything, I have seen several people experiencing the same issue as I have and everyone reverts to private chats or refers me to support who continuously tells me to delete application and reload it in safe mode which I have 17 times now, still same result! is there a boot up lock on MacOS that is not allowing it to load or open? im ready to turn away and ask for refund, this has literally gone on for 2 weeks now and im running out of patience and hairs to pull from my head. Any help would be great. Also note that I have ran the disk utility and ran the first aid on Webroot as well as my Mac.
Webroot on a PC computer from what I understand is 100% Cloud Based. The PC's also have the Journaling RollBack feature. The PC computers have a continuous Webroot Log. One can reboot a PC and the log is still available with all the information from before reboot. I realize that the Mac computer runs totally different but does Webroot protects both computers the same way. On a [b]Mac computer[/b] running Webroot: [list=1] [*]Is Webroot 100% Cloud Based? [*]Is there a Journaling RollBack feature if the Mac gets infected? [*]Why does the Mac have Webroot Definitions? [*]Is there Firewall Protection like on the PC? [/list] Also noticed that when the Mac is rebooted Webroot's log is wiped clean. Doesn't the Webroot log have something to do with Journaling? [user=57748]PVaddi[/user] [user=32313]MacDaddy385[/user]
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
Both I and a technical rep were convinced that the issue was solved when we saw the check mark on webroot in "Full Disk Access" on Catalina. That was the issue I’d phoned about. We did a remote connection, per recommendations from the support web site. All looked good -- until it didn’t. While Webroot, without rebooting my Mac,, was scanning, the box in Apple’s “full disk access” did not stick after all. Learning that Time Machine could not yet be handled by the current version of Webroot in Catalina, I also disconnected Time Machine: but the scanning continues in an infinite loop even though Time Machine is physically disconnected.. So those two issues -- failing to "stick" in Full Disk Access and an unending scanning loop -- make this software not ready for prime time. Please understand that I do not fault the person who did the best job possible during a remote connection. But WebRoot is continuing to lose my confidence as a multi-year subscriber. We need a fixed release soon, not
Hiya,I would like to install the DMG and Key together using a script, I use desktop central to push out updates, and I am having no luck with the link supplied via Webroot help, as it says I am unauthorised to view.https://community.webroot.com/installation-and-deployment-142/using-a-script-to-install-the-webroot-business-endpoint-protection-agent-to-macos-344501My macs are running Monterey,RegardsStu