Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
Webroot interference with MAC Time Machine
Since I upgraded my MAC to Big Sur recently, my Time Machine backup stopped working. After a week of diagnostic with Apple tech support, it was determined that Webroot SecureAnywhere was preventing the MAC backups from working. I uninstalled Webroot, and suddenly, Time Machine started working again. I let it work for a few days. Then, I reinstalled Webroot, and immediately, Time Machine stopped working again. So my question…. Has this been reported and can Webroot do something about it?
Enable Now error message
I’ve submitted a help request but in the meantime, I borrowed an external hard drive to run the CD you sent. I was able to download Webroot to my MacBook Pro. However, I have a Secure/Anywhere page that comes up. It tells me that my protection is disabled. Underneath that, it says, “Some security settings that protect your Mac on a consistent basis have been disabled”. Underneath is a bar that says, “Enable Now”. When I click on it, I get this error message, “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure/Anywhere documentation for further information”. I take it that means you have to do something on your end. Please advise! Thanks!
Webroot problems since updating to Catalina 10.15.5
Webroot is misbehaving since upgrading to Catalina 10.15.5. I can see others have this concern and I could scroll and scroll through the answers, but I’m hoping for a quick reply. Is this situation hopeless? I keep getting the red or yellow exclamation point, I get screens popping up in the middle of Zoom sessions telling me to add Webroot to my Full Disk Access, and I have already done it. The box pops up over and over and is not responsive to anything I do, no matter how often I follow the same steps. Very frustrating.
Mac SecureAnywhere Optimizer
Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)Version 22.214.171.124:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.Anyone know what’s up with this? ×
Latest Mac Malware
Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).
Problems updating Webroot SecureAnywhere on MacBook
The Webroot icon on my MacBook (running Catalina 10.15.2) tells me that I need to install a software update (currently 126.96.36.199 1381) but when I click the “update now” button, nothing happens. Any ideas? I’ve tried searching known issues but have yet to find anything that helps.
How to Start Your Mac in Safe ModeKnowledge Base
This information was reviewed and updated by APruneau on March 10th, 2020. Symptoms Diagnosis Solution Tech Support sometimes requires a Mac user to start up there Mac in Safe Mode. To start up in safe mode: Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. To leave safe mode, restart your Mac without pressing any keys during startup. Tips For the most up to date information on safe mode for Mac click here. Be advised some of your programs may not work in this operating environment, but you can get to all of your files. 10.4 and earlier: Safe Mode will disable your Airport card. You will again be able to access all of your regular programs when you l
Web Threat Shield: Webroot safety ratings, Safari version 13 and CatalinaKnowledge Base
Description In a recent update by Apple, a change was made where extensions that have not been downloaded via the Mac App store will no longer load in the latest version of Safari, version 13. This results in a lack of safety ratings (search annotations) appearing next to search engine results when searches are completed using Safari, version 13. Version 13 of Safari is the internet browser included with macOS 10.15 Catalina. Webroot development is working towards adding the Web Threat Shield extension to the Mac App Store as soon as possible, although no release date has been set. Workaround In macOS 10.14 Mojave and earlier, functionality of the Web Threat Shield is unaffected in both Chrome and FireFox, so please use either of those browsers with the Web Threat Shield as a workaround until our extension is available in the Mac App Store. If you are running macOS 10.15 Catalina, there is no workaround. You will have to download and install the Web Threat Shield extension from the M
Macbook pro install
Have tried numerous times to install Webroot on Macbook pro running Catalina, but when I download and then double click Webroot icon, nothing happens. Any help to complete install? Webroot was running fine prior to this, although when opening the console, it had an amber background instead of green, with “subscription expiration” notice even though i have years remaining on subscription. That is why i attempted uninstall/reinstall Thanks for any help...Tom
Cannot open SecureAnywhere after reinstalling on Macbook Pro
I have downloaded and reinstalled SecureAnywhere (version 188.8.131.52) on my Macbook Pro (macOS 10.15.7) but cannot get it to open. WSA appears in Applications but when I double click on icon “Webroot SecureAnywhere” appears in top menubar but without any menu listing and nothing else happens. The Webroot icon also appears in the Taskbar with small black dot beneath that suggests WSA is running but double click on it and again nothing happens.Any suggestions woould be appreciated.Graham
webroot secure interrupted shutdown
Couple of years ago BestBuy Geek replaced Norton with WEBROOT on my MAC and all my widow PCs. Recently on my MacBook Air got a message I needed to update WEBROOT. I started the process. WEBROOT wanted to run a scan. Was told before scan, I needed to give WEBROOT full disk access. (Why? I had run scans before,) I gave permission. was told to reboot the Mac. Got msg: WEBROOT Secure interrupted shut down. If a i close the widow that has the message, I’m back at the widow that asked me to give full disc access. Then I’m stuck. I can’t close WEBROOT. I can not reboot hard or soft. I am dead in the water. An hour with GEEK online chat help ended up with my being told to make an appointment and bring the MAC to the store. Best Buy is closed until May. I can not work. I can not afford to not work. I am writing this from my wife’s PC. I can not uninstall WEBROOT. I can not wipe the MAC clean and restore factory setting and start over because to do that I need to reboot. Can an
Webroot will not load after redownload
Have just recently renewed my Webroot security and now every time I click on Webroot to open it, it doesn't do anything, doesn't load or anything, I have seen several people experiencing the same issue as I have and everyone reverts to private chats or refers me to support who continuously tells me to delete application and reload it in safe mode which I have 17 times now, still same result! is there a boot up lock on MacOS that is not allowing it to load or open? im ready to turn away and ask for refund, this has literally gone on for 2 weeks now and im running out of patience and hairs to pull from my head. Any help would be great. Also note that I have ran the disk utility and ran the first aid on Webroot as well as my Mac.
Webroot Mac Security / PC Security, Does Coverage Work The Same?
Webroot on a PC computer from what I understand is 100% Cloud Based. The PC's also have the Journaling RollBack feature. The PC computers have a continuous Webroot Log. One can reboot a PC and the log is still available with all the information from before reboot. I realize that the Mac computer runs totally different but does Webroot protects both computers the same way. On a [b]Mac computer[/b] running Webroot: [list=1] [*]Is Webroot 100% Cloud Based? [*]Is there a Journaling RollBack feature if the Mac gets infected? [*]Why does the Mac have Webroot Definitions? [*]Is there Firewall Protection like on the PC? [/list] Also noticed that when the Mac is rebooted Webroot's log is wiped clean. Doesn't the Webroot log have something to do with Journaling? [user=57748]PVaddi[/user] [user=32313]MacDaddy385[/user]
Multiple scans running at the same time - MacOS Monterey 12.0 (21A344)
When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the processing power and a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one? Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results. Thanks
"Something" is blocking my Mac Pro Computer from accessing websites
For about 2 months now, websites are being blocked. I have a MAC computer and WebRoot …. and I have added website names to the approved list in advanced settings….and more and more websites are being designated as “Connection Not Private”...this site may be posing as …..to steal your info…..yada yada…. Then I have to click on “visit website”...then I have to enter my password….then I have to do those 2 steps over again….and then sometimes it will appear, and sometimes it won’t. Right now I can’t access Walmart.com….. it starts to show up, then disappears…. I have connected remotely with Geek Squad and they had remote control of my computer for about 4 hours and couldn’t fix the issue. It’s so frustrating. I can’t watch any videos on Rumble….You Tube and BitChute are still working. I have deleted history, cache and cookies a couple of times and restarted everything….which is a pain because then I am signed out of the sites I can access. What needs to be done? My computer is becoming l
On Catalina, Not Ready Yet for Prime Time
Both I and a technical rep were convinced that the issue was solved when we saw the check mark on webroot in "Full Disk Access" on Catalina. That was the issue I’d phoned about. We did a remote connection, per recommendations from the support web site. All looked good -- until it didn’t. While Webroot, without rebooting my Mac,, was scanning, the box in Apple’s “full disk access” did not stick after all. Learning that Time Machine could not yet be handled by the current version of Webroot in Catalina, I also disconnected Time Machine: but the scanning continues in an infinite loop even though Time Machine is physically disconnected.. So those two issues -- failing to "stick" in Full Disk Access and an unending scanning loop -- make this software not ready for prime time. Please understand that I do not fault the person who did the best job possible during a remote connection. But WebRoot is continuing to lose my confidence as a multi-year subscriber. We need a fixed release soon, not
How to remove Webroot Secure Anywhere from Mac OS Catalina
The reason you get an error message indicating you do not have permission to access protected Webroot files is due to the fact that they are protected by “Privacy” in Security & Privacy. Simply unlock Privacy with your user password, and hit the plus sign in the Privacy pane unchecking Webroot, and then delete to your hearts delight. Worked for me; hope this helps.
Mac Voice Control Issue
HI,Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.Any chance that this issue can be corrected in a timely software update?Thank you.
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