Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,917 Replies
Webroot Secure Anywhere 220.127.116.11 on my 2019 MacBook Pro running Catalina 10.15.3 is scanning every file in my Google Drive, one at a time, by pulling them down from the cloud onto my hard drive. The current scan has run for days. I can see Google Drive File Stream pulling down the files, one by one, filling up my hard drive. I believe I’ve added my google drive to the exclusion list, but it appears to have no impact.
I need help in fully uninstalling WSA from my desktop MAC. When I first uninstalled WSA, I trashed the app BEFORE shutting it down. This wasn’t my fault. When I first tried to uninstall, I was lead by the WSA help menu to a MAC page for instructions to uninstall all apps which is dragging to the trash. When I tried to install Trend Micro it would not install stating I “need to uninstall WSA first”. I then reinstalled WSA and shut it down first before dragging to trash. I restarted the computer and again Trend Micro stated: “need to uninstall WSA before installing Trend Micro” I then cleaned my computer and removed WSA app with Omni Remover app which is to fully remove all remnants of WSA app. I restarted my Mac. There is no sign of WSA on my computer but Trend Micro states “need to uninstall WSA before installing Trend Micro.” Can anyone help me with this? I need to get my computer protected with Trend Micro which I paid for already in Geek Squad from Best Buy. thanks, Kash49
Hello, My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing. I am also on a macbook pro. Should I reinstall the software? What can I do?
Why has my scan stopped at “System/Volumes/Data/Vo...ditionName/thumbnail.jpg”??? I got information off my old laptop from the hard drive because the computer would not boot up and as soon as I downloaded it onto my Mac the deep scan is frozen, twice now. It quarantined three things and we sent a report to apple and deleted them but the scans still won't complete and always stop at the what I wrote above. Does this mean my brand new 12 TB hard drive I transferred everything to and iMac are infected? I have run it twice now and its still won't finish scanning and I’m worried my brand new 12TB hard drive (that makes weird noises throughout the scan) is infected along with my iMac. Thank you in advance for your help
Hi there. I bought macbook and it came with webroot and now the subscription is expiring and I bought the new subscription twice through amazon but when I put new key code and click activate it didn’t do anything just acting like I need to put the key code again. So I contacted amazon and they refunded me and want me to call webroot. So I decided to buy through webroot though maybe I don’t have to deal with this but no I still has the same problem so I called webroot but never get to talk to the technician also I sent them a message and haven’t heard anything back. I’m ver new to MacBook and webroot. All the helps will be appreciated. Thank you.
Have tried numerous times to install Webroot on Macbook pro running Catalina, but when I download and then double click Webroot icon, nothing happens. Any help to complete install? Webroot was running fine prior to this, although when opening the console, it had an amber background instead of green, with “subscription expiration” notice even though i have years remaining on subscription. That is why i attempted uninstall/reinstall Thanks for any help...Tom
Both I and a technical rep were convinced that the issue was solved when we saw the check mark on webroot in "Full Disk Access" on Catalina. That was the issue I’d phoned about. We did a remote connection, per recommendations from the support web site. All looked good -- until it didn’t. While Webroot, without rebooting my Mac,, was scanning, the box in Apple’s “full disk access” did not stick after all. Learning that Time Machine could not yet be handled by the current version of Webroot in Catalina, I also disconnected Time Machine: but the scanning continues in an infinite loop even though Time Machine is physically disconnected.. So those two issues -- failing to "stick" in Full Disk Access and an unending scanning loop -- make this software not ready for prime time. Please understand that I do not fault the person who did the best job possible during a remote connection. But WebRoot is continuing to lose my confidence as a multi-year subscriber. We need a fixed release soon, not
I just installed Webroot onto my Mac after, due to security reasons, my last subscription was cancelled. I downloaded the program but once I click on the app it won’t launch to allow me to actually input my key code or sign in and finish the download process. I have tried re downloading multiple times and nothing I am doing is helping. The program is not giving me a message or anything, when I click/double click it just does nothing. I put in a ticket but there’s been no response so any help would be great! Thank you
We recently deployed iMacs into our Windows environment. The 3 Apple users are complaining that the AirDrop feature isn’t working correctly. I know we had issues with WebRoot Secure key mode entry and Apples/Adobe special key macros. There is a drop down to temporarily disable the secure key mode while in Adobe products. Does Webroot interfere similary to AirDrop and if so is there a way to disable it in settings ?
Where to start? Ive used Webroot Secure Anywhere on my Mac for a few years. Suddenly it informed me that my subscription is to expire in 20 days. I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so. No more. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”. On my own Mac - that’s pretty disgraceful Webroot! So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have. Cannot delete it to try and re-install. Webroot is claiming I don’t have permissions to operate their software on my own Mac!! Console is a joke. Fed up Webroot. Utterly fed-up. Not so happy new year?
I installed webroot for mac on my 2011 Mac mini server. Afterwards, I ran scan and went to bed. This morning I found on the display screen only a picture of a folder icon with a ? mark in the folder and both were blinking. Nothing else on the display screen except that. I hit the space bar and mouse and nothing happened. I left the computer for about 8 hours thinking something might happen but when I returned, it was the same. I then decided to turn off and back on the computer. The typical Apple logo popped up with the progression bar at boot up. About a half hour later the progression bar had completed but nothing more happened. It never booted up to the desk top. I left it alone for about 8 hours hoping it would boot but it didn’t. what do I do to get my computer to boot up?????????
I have done a clean install of Catalina 10.15.2 on my mid-2014 MacBook Pro. An initial scan with Webroot completed in a reasonable time. I then enabled iCloud Drive. As I work on both this and an iMac Pro, I selected the option to sync Desktop and Documents folder. With the laptop having a smaller drive, I selected “optimize Mac storage” to keep older stuff in the cloud. On the desktop machine, everything has a local copy. Its initial scan took much longer, but presently everything seems fine and I’ve not even noticed subsequent scans when I’ve been at the machine. However, with iCloud enabled on the laptop as I’ve said, the subsequent scans have gone on for an exceedingly long time. When I looked closely, Webroot was scanning items in the Documents folder. It was very slow, because it appears for all the world that as Webroot wanted to scan each file, iCloud was accommodating by downloading it. This is certainly not behavior that I want. At present I have turned off iCloud on
Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system preferences. I noticed that the Webroot was not working like before and things were taking more time to load and it had not run a system check for a couple days. I decided to uninstall and reinstall it, which had its own problems. When trying to delete Webroot, it said I had “no permission to access some items” even though I am the only user on this computer and I was the one that downloaded it. I put my mac in Safe Mode and finally deleted it and now that I’m trying to install it again, I can download the installer but when I open it, no prompts come up and I cannot log into my account. Furthermore, I have asked Webroot customer service a day ago and have still not gotten a response. I just want t
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