Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
Custom Scan - Macintosh
Hello Basher, Welcome to the Webroot Community Forum. :D Here is a User Guide on the types of scans Webroot can do on your Mac Computer: [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1]https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1[/url] HTH,
(Catallina) Taking forever to scan iCloud Drive
I have done a clean install of Catalina 10.15.2 on my mid-2014 MacBook Pro. An initial scan with Webroot completed in a reasonable time. I then enabled iCloud Drive. As I work on both this and an iMac Pro, I selected the option to sync Desktop and Documents folder. With the laptop having a smaller drive, I selected “optimize Mac storage” to keep older stuff in the cloud. On the desktop machine, everything has a local copy. Its initial scan took much longer, but presently everything seems fine and I’ve not even noticed subsequent scans when I’ve been at the machine. However, with iCloud enabled on the laptop as I’ve said, the subsequent scans have gone on for an exceedingly long time. When I looked closely, Webroot was scanning items in the Documents folder. It was very slow, because it appears for all the world that as Webroot wanted to scan each file, iCloud was accommodating by downloading it. This is certainly not behavior that I want. At present I have turned off iCloud on
Trying to scan Mac and getting error message saying cannot connect to internet
My computer - Mac Yosemite is very slow. Typing is delayed and getting spinning color wheel on online games. Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet. How to remedy?
Exclamation point in Google ad
A Google ad for one of our products displays Webroot’s red exclamation point warning. “When visiting this website there is a higher than average probability that you will be exposed to malicious links or payloads.”Using Mac OS Google Chrome, Version 77.0.3865.120. Search is for “prosumer espresso machines rocket”. The company is Whole Latte Love.We’ve inspected the page that the Google ad links to, and find no sign of any threats or malware: https://www.wholelattelove.com/products/rocket-espresso-appartamento?variant=14409398419515&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=EAIaIQobChMIw-mV3pG15QIVCINaBR1fUQ6UEAQYBCABEgJZFPD_BwEAny suggestions for how to fix this problem?Thanks!
Can't do a Fresh Install on Mac Mojave
I have a new iMac (MacOS 10.14.2) and downloaded the "wsamac" installer from the Webroot website. When double-clicking on the "Webroot SecureAnywhere" installer, the app tries to launch (I get the "bouncing ball" on the dock) but never opens. I then get an error message: "Webroot SecureAnywhere quit unexpectedly". This happens repeatedly. Any suggestions? Thanks in advance!
Threat detected, no way to remove
Webroot finds a threat on my Mac that looks to be associated with the BOOTCAMP windows installation I have. However, there is no option to remove the threat or quarantine it and Webroot stays red with an exclamation mark warning. How do I resolve this so it goes back to “green” status?
Little Snitch and Webroot conflicts?
I have used Webroot for a number of years and have also used Little Snitch -- seemingly without major issues for a couple of years. The latest iteration of Little Snitch applied new rules to Webroot and blocked the ability of Webroot monitor incoming or outgoing data. In addition, it put a heavy load on my iMac. Has anyone else had this experience? Once I uninstalled and removed all traces of Little Snitch, Webroot began to work properly again and my computer speeded up considerably.
WSDaemon taking up all processor speed
So I have a: MacBook Pro (Retina, 15-inch, Mid 2015) Processor 2.5 GHz Intel Core i7 Memory 16 GB 1600 MHz DDR3 Graphics AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB This is a company laptop that I've taken over from the person who worked in my spot before me. He had Webroot installed and I managed to delete it only after booting in safe mode. However, now the laptop seems to want to take to the air randomly a few times per day with its fans going mental. When I look in the Activity Monitor, I see a process called WSDaemon taking up 99% of the processor speed. I really don't want anything to do with Webroot and I just want to get rid of this process. I've checked in the system library but I can't find anything from webroot / wsdaemon. Please advise how to remove or block this process from starting.
Mac version finding virus on win10 parallels, win10 version doesn't find virus
Running on a 2016 macbook pro, running Windows 10 in a Parallels VM When I run a scan on the win10 VM, it say's everything is clean When I shut down Win10 VM and run scan on Mac, it says everything is clean When I start up the Win10 VM and run scan on Mac, it finds viruses on Win10 volume. All of the files are .mui extension files. My questions are: Are these false alarms? If not, can I trust Webroot for Windows to find viruses? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/adf636a4-dbff-4045-9da6-ec7f1ddc10d2.png[/img]s.
What gives with the False Expiration Warning?
I have 646 days left to my subscription. WRSA shows up in a yellow mode - saying the subscription will expire and demanding I renew . The Renew Now button takes the place of the Scan Now button - so running a scan on demand cannot happen. I have an iMac. I opened a ticket and was to told to uninstall/reinstall. Which I did. And the yellow warning of subscription expiration reappeared in less than 1 hour. Anyone else have this problem?
OSX.Adload showing up now after having been scanned before, false positive ?
Just trying to see how I should proceed here. I put in Turbo Tax Disc and the system started scanning, and it scanned application folder and found an OSX.Adload in Xcode sample for the AppleTv section -requires show contents twice to get to it-. Xcode has been installed for a while now and not s ure when the last update with Webroot / definitions. But I s uspect its a false postive but might not be. I tried to s ubmit the file but its the entire XCode app as the s ubmit file under safari doesn't let you show contents to dig inside. it was located in "/Applications/Xcode.app/Contents/Developer/Platforms/AppleTVOS.platform/Developer/Library/CoreSimulator/Profiles/Runtimes/tvOS.simruntime/Contents/Resources/RuntimeRoot/System/Library/PrivateFrameworks/SiriTTS.framework/SiriTTS" It appears to be prebuilt. I am not s ure if I drag that file out if webroot will let me, I could turn it off and s ubmit if that is the best course of acti
Mac Folder Whitelisting Format
Hello, I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead? TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?
On Catalina, Not Ready Yet for Prime Time
Both I and a technical rep were convinced that the issue was solved when we saw the check mark on webroot in "Full Disk Access" on Catalina. That was the issue I’d phoned about. We did a remote connection, per recommendations from the support web site. All looked good -- until it didn’t. While Webroot, without rebooting my Mac,, was scanning, the box in Apple’s “full disk access” did not stick after all. Learning that Time Machine could not yet be handled by the current version of Webroot in Catalina, I also disconnected Time Machine: but the scanning continues in an infinite loop even though Time Machine is physically disconnected.. So those two issues -- failing to "stick" in Full Disk Access and an unending scanning loop -- make this software not ready for prime time. Please understand that I do not fault the person who did the best job possible during a remote connection. But WebRoot is continuing to lose my confidence as a multi-year subscriber. We need a fixed release soon, not
App always running in dock?
Hi there, just bought and installed Webroot on various macs and PCs at home. I've noticed that even though there's a menu bar item up the top on the macs, the app is always open and running in the dock as well. I've done some googling and seen that this has been discussed multiple times, but wondering if it (having no app in the dock) has been implemented and whether there's a preference to turn this off that I've missed? Thanks, Ben
Scan progress not only progressing but als jumping back?
How come the scan progress bar sometimes counts backward during a scan? On my Macbook Pro I have WR Secure Anywhere scanning back an forth it seems. I have for example 840.xxx files scannend and then not long afterwards the counter jumps back to 839.yyy files. What causes this somewhat strange behaviour?
Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system preferences. I noticed that the Webroot was not working like before and things were taking more time to load and it had not run a system check for a couple days. I decided to uninstall and reinstall it, which had its own problems. When trying to delete Webroot, it said I had “no permission to access some items” even though I am the only user on this computer and I was the one that downloaded it. I put my mac in Safe Mode and finally deleted it and now that I’m trying to install it again, I can download the installer but when I open it, no prompts come up and I cannot log into my account. Furthermore, I have asked Webroot customer service a day ago and have still not gotten a response. I just want t
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