Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,917 Replies
Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail. I have been using Webroot for a few years now and trying to contact support.
This is on WSA-Complete, iMac 2017, OS Monterey 12.1. A WSA tech installed WSDaemon (the name itself makes me nervous) when I had a problem when using OS 11(.5, I think). (The problem was: on startup, “out of the blue” - after a long time with no issues - WSA surprisingly needed my Key, once given it it could not begin a Complete Scan.) The tech needed complete access to my computer on-line (a requirement itself that makes me very very nervous); he installed this “demon app” with Full Access, and it did solve the problem at the time.After a few days, I was troubled enough with this app that I stopped its Full Disk Access to see what would happen. Stopping it made no difference: WSA scanned fully without “Full Disk Access” - no problems, for several weeks, still with OS 11(.5, I think).Then, this Need-for-Key--Key accepted, followed by Failure-to-begin-FullScan issue returned. I decided to try an update to OS 12 to see if WSA could run by itself (without Full Disk Access for WSDaem
Hi,Has anyone seen something like this? Looks like a bug with the latest version on MacOS to me.My Webroot reported what appears to be an old threat this morning (Dwell time1870 days+) on my Macbook for a file that no longer exists. I tried to open Webroot Secure Anywhere on my Mac (agent v220.127.116.11) , but it was not responding, though Activity Monitor showed it was running.One of my clients has a similar issue, a very old threat (Dwell time 1078 Days+) endpoint (agent v18.104.22.168) has been offline/unavailable from early this morning.I have uninstalled Webroot Secure Anywhere, restarted and reinstalled from a newly download copy. Now I get this segmentation fault from the Webroot process on my Macbook. -------------------------------------Translated Report (Full Report Below)-------------------------------------Process: Webroot SecureAnywhere Path: /Users/USER/Downloads/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhereIdentifier: com.webroot.Webroot-SecureAnywhereVe
WSA 22.214.171.124 not working with newly installed Monterey 12.2. "Preparing to scan" times out after about 10 minutes.
mac os monterey 12.2 installed on macair m1 2 weeks ago. webroot secureanywhere v126.96.36.199 today, found acct. info gone, worked last week. re-entered activation code and rebooted,still does not scan, sits at “preparing to scan” for ~10 minutes then auto cancels.+600 days left on subscription Incompatible with Monterey?New Privacy Settings required?infected with malware?
Hello Basher, Welcome to the Webroot Community Forum. :D Here is a User Guide on the types of scans Webroot can do on your Mac Computer: [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1]https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ScanningForMalware/RunningScans.htm%3FTocPath%3DScanning%2520For%2520Malware%7C_____1[/url] HTH,
My computer - Mac Yosemite is very slow. Typing is delayed and getting spinning color wheel on online games. Deleted all cookies and trying to scan computer but getting error message that Webroot cannot connect to the internet. How to remedy?
A Google ad for one of our products displays Webroot’s red exclamation point warning. “When visiting this website there is a higher than average probability that you will be exposed to malicious links or payloads.”Using Mac OS Google Chrome, Version 77.0.3865.120. Search is for “prosumer espresso machines rocket”. The company is Whole Latte Love.We’ve inspected the page that the Google ad links to, and find no sign of any threats or malware: https://www.wholelattelove.com/products/rocket-espresso-appartamento?variant=14409398419515&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=EAIaIQobChMIw-mV3pG15QIVCINaBR1fUQ6UEAQYBCABEgJZFPD_BwEAny suggestions for how to fix this problem?Thanks!
I have a new iMac (MacOS 10.14.2) and downloaded the "wsamac" installer from the Webroot website. When double-clicking on the "Webroot SecureAnywhere" installer, the app tries to launch (I get the "bouncing ball" on the dock) but never opens. I then get an error message: "Webroot SecureAnywhere quit unexpectedly". This happens repeatedly. Any suggestions? Thanks in advance!
I have used Webroot for a number of years and have also used Little Snitch -- seemingly without major issues for a couple of years. The latest iteration of Little Snitch applied new rules to Webroot and blocked the ability of Webroot monitor incoming or outgoing data. In addition, it put a heavy load on my iMac. Has anyone else had this experience? Once I uninstalled and removed all traces of Little Snitch, Webroot began to work properly again and my computer speeded up considerably.
So I have a: MacBook Pro (Retina, 15-inch, Mid 2015) Processor 2.5 GHz Intel Core i7 Memory 16 GB 1600 MHz DDR3 Graphics AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB This is a company laptop that I've taken over from the person who worked in my spot before me. He had Webroot installed and I managed to delete it only after booting in safe mode. However, now the laptop seems to want to take to the air randomly a few times per day with its fans going mental. When I look in the Activity Monitor, I see a process called WSDaemon taking up 99% of the processor speed. I really don't want anything to do with Webroot and I just want to get rid of this process. I've checked in the system library but I can't find anything from webroot / wsdaemon. Please advise how to remove or block this process from starting.
Running on a 2016 macbook pro, running Windows 10 in a Parallels VM When I run a scan on the win10 VM, it say's everything is clean When I shut down Win10 VM and run scan on Mac, it says everything is clean When I start up the Win10 VM and run scan on Mac, it finds viruses on Win10 volume. All of the files are .mui extension files. My questions are: Are these false alarms? If not, can I trust Webroot for Windows to find viruses? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/adf636a4-dbff-4045-9da6-ec7f1ddc10d2.png[/img]s.
I have 646 days left to my subscription. WRSA shows up in a yellow mode - saying the subscription will expire and demanding I renew . The Renew Now button takes the place of the Scan Now button - so running a scan on demand cannot happen. I have an iMac. I opened a ticket and was to told to uninstall/reinstall. Which I did. And the yellow warning of subscription expiration reappeared in less than 1 hour. Anyone else have this problem?
Just trying to see how I should proceed here. I put in Turbo Tax Disc and the system started scanning, and it scanned application folder and found an OSX.Adload in Xcode sample for the AppleTv section -requires show contents twice to get to it-. Xcode has been installed for a while now and not s ure when the last update with Webroot / definitions. But I s uspect its a false postive but might not be. I tried to s ubmit the file but its the entire XCode app as the s ubmit file under safari doesn't let you show contents to dig inside. it was located in "/Applications/Xcode.app/Contents/Developer/Platforms/AppleTVOS.platform/Developer/Library/CoreSimulator/Profiles/Runtimes/tvOS.simruntime/Contents/Resources/RuntimeRoot/System/Library/PrivateFrameworks/SiriTTS.framework/SiriTTS" It appears to be prebuilt. I am not s ure if I drag that file out if webroot will let me, I could turn it off and s ubmit if that is the best course of acti
Hello, I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead? TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?
Hi there, just bought and installed Webroot on various macs and PCs at home. I've noticed that even though there's a menu bar item up the top on the macs, the app is always open and running in the dock as well. I've done some googling and seen that this has been discussed multiple times, but wondering if it (having no app in the dock) has been implemented and whether there's a preference to turn this off that I've missed? Thanks, Ben
How come the scan progress bar sometimes counts backward during a scan? On my Macbook Pro I have WR Secure Anywhere scanning back an forth it seems. I have for example 840.xxx files scannend and then not long afterwards the counter jumps back to 839.yyy files. What causes this somewhat strange behaviour?
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