To Customer Support To Customer Support

Locked Out Of My WSA Account

  • 1 January 2019
  • 9 replies
  • 137 views
ProTruckDriver
Rank
Userlevel 7
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@
 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. 

9 replies

nanjo1227
Badge +1
Have similar problem, sends me round and round even with new password. Can't write support ticket; without using password which is not accepted. Must be totally locked out.. Must wait until Monday or Tuesday due to long weekend.
NJ
Jasper_The_Rasper
Rank
Userlevel 7
Badge +54
@ wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D
 
Great news Dave.
LLiddell
Userlevel 7
Badge +36
@ wrote:
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@
That's odd, I'm not aware of anything that could be causing this. Have you tried having support take a look yet?
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D
Boondabah PTD! ;)
Windows Insider MVP 2022, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note) , Webroot Beta Tester. Security
ProTruckDriver
Rank
Userlevel 7
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. 😃
 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. 
Jasper_The_Rasper
Rank
Userlevel 7
Badge +54
Sorry to report @ but although I am on a windows machine I have no issues here either.
Ssherjj
Rank
Userlevel 7
Badge +62
Hi @,
 
Sorry to hear that. That is a pain.
 
But, I have checked my Mac and all is good here.
 
 
Windows Insider MVP 2022, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note) , Webroot Beta Tester. Security
TripleHelix
Rank
Userlevel 7
Badge +63
Sorry @ I don't see any issues on my end either?
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Baldrick
Rank
Userlevel 7
Hi Dave
 
Just tried to replicate on my console and I am not seeing the issue. When I take the PC Security option everything performs/works as expected.
 
Looks like you may need to raise a Support Ticket on this one.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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