To Customer Support To Customer Support

Mac Catalina 10.15.4 Can't Uninstall Webroot

Show first post

32 replies

K
Userlevel 7
Badge +20

Hey all,

Please uninstall from a Catalina machine using this newly published set of instructions: 
https://community.webroot.com/macos-123/uninstall-webroot-secureanywhere-from-mac-os-catalina-343170

-Keenan

 

F

Thank you @khumphrey  This DID help!  Took a long while to do the first scan but so far seems like it has helped.  Thank you!!

 

D
Rank

Hello @sbailey75 

Welcome to the Webroot Community,

Sorry to hear that you are having these issues and for any inconveniences that this has caused you.

Usually one can uninstall Webroot in Safe Mode on a Mac if they have to. But since you have already tried using a 3rd party software that makes it more challenging. 

So it's best to Submit a Support Ticket and they can uninstall Webroot with Sudo Commands for you. This is a free service. 

 

Hope this helps?

 

 

Absolutely not true- I tried to drag webroot off my macbook pro imagine my anger when your software is telling me I do not have permission to remove it.  Imagine my further anger when I can’t use that macbook because I do not trust a company that blocks permissions on MY property. Imagine my further anger at filing a helpdesk request and getting ZERO help. I shouldn’t have to wait to get help to get this off my laptop and this janky product should not be telling me I lack permissions on MY laptop that I will not use until this malware is off it. 

K
Userlevel 7
Badge +20

@divejumpshooterUSMC ,

Can you please try uninstalling Webroot using this method:
https://community.webroot.com/macos-123/uninstall-webroot-secureanywhere-from-mac-os-catalina-343170

Please let us know if that doesn’t work.

-Keenan

B
Rank
Userlevel 1

I am with divejumpshooter. I am having the same annoying problem. The solution supplied by Kennan does not work. When I try dragging files to trash, they reappear. I have opened a support ticket. The response? Crickets. People have jobs and can’t wait hours to get live tech support. Please help!

K
Userlevel 7
Badge +20

@happyfood ,

Did you ever get ahold of the support team? If not, please send me a Private Message including the e-mail address attached to your Webroot account and I’ll check on the ticket for you.

H
Userlevel 3

@happyfood ,

Did you ever get ahold of the support team? If not, please send me a Private Message including the e-mail address attached to your Webroot account and I’ll check on the ticket for you.

Hi! After I’ve posted my previous comment I did eventually get an email from them.  I have emailed back right away to let them know that I’m good and that they can close the ticket number as I no longer need any assistance. :)  Thanks for checking. 

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.