Question

Mac Catalina 10.15.4 Can't Uninstall Webroot


Badge +3

When dragging to the trash an error pops up that displays

“The operation can’t be completed because you don’t have permission to access some of the items.”

Trying to uninstall with CleanMyMac X lists the following:

This item was cleaned partially.

Errors:
"/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions.
"/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions.
"/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions.
"/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions.
"/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
"/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.


32 replies

Userlevel 7
Badge +63

Like others I am not renewing Webroot. I bought Norton 360. Upon installing the program, it detected Webroot. Software was included in the Norton program that allowed me to uninstall Webroot.

I looked into norton.. but ultimately decided to get kaspersky with their multiple devices package. i haven’t checked if kaspersky can remove webroot. we shall see. i haven’t received anything from the “ticket” (or IT support) department to assist me in removing the program. I honestly feel like this is not a secured way to uninstall. I feel that this is very invasive. Is there a place we can all complain about this? this should not be the case EACH TIME you cut ties with them. 


Hello @happyfood 

 

I will ping the 2 Webroot Community Staffers and hopefully they can help you. @khumphrey  @freydrew  when one of them replies they will ask you to send them a PM with the email you used for the Support Ticket.

 

Again sorry for the issues your having.

Userlevel 1

Hi ProTruckDriver - I still have the WebRoot folder but no files within it. Norton 360 is working well for me (so far) - we’ll see with any Catalina updates. I prefer Last Pass for my password manager and NordVPN instead of what Norton offers.

Userlevel 3

Update -- just thought I would be helpful and share my update.

I have signed up for kaspersky and completed a full scan. No suspicious file found.
However, I decided to try uninstalling the file again and it worked.  
It left some files and I was able to delete those too.  

Regarding the “TICKET”, I have not received any communication from the IT department yet regarding my ticket number.  However, it hasn’t been 48 hours.  So I don’t mind not receiving anything yet.  And at this point, it looks like I will have no need for their help.  

Conclusion? 
I can’t really conclude if having kaspersky helped me get the software uninstalled as it didn’t really show up on the scan.  I still had to manually uninstall and delete files on my own.  
I also want to add that I had turned off my auto renew for webroot and it was scheduled to expire by October 1.  Today is October 2.  I didn’t get to uninstall it yesterday.  So I can’t really say if it was because of the expiration because I couldn’t even uninstall it when it was already expired yesterday.  The only different thing I did was doing the full scan (not the quick scan) using kaspersky.  If you ask about restarts -- I’ve done plenty even before posting my first comment on this thread.  
 

I just thought I would share how I was able to fix my issue from my end and hopefully it will help someone in the future.  Thanks again for everyone who have responded and somehow helped in getting a little bit more understanding on what’s going on.  

For webroot, I have used your services for the last 5 years. It’s time for me to go as I can’t get the service that I needed.  I have waited months and months for you to be fix the bugs after the update on my mac. But I can’t risk the security of my laptop while waiting.  So I have opted to go with an antivirus that is compatible with my mac and showing no issues so far.  Thanks again for everything and bye. 

Userlevel 7
Badge +63

@macdonaldj  I hope the Mac product team sees these issues. It’s sad Webroot is losing Mac Clients.

Userlevel 7

@macdonaldj  I hope the Mac product team sees these issues. It’s sad Webroot is losing Mac Clients.


I agree Daniel. Seeing that I was having a lot of problems running Webroot on macOS Mojave I have never installed Webroot on the current macOS Catalina and looking at all these problems members are having here on the forum, I’m not about ready to install it. I wish Webroot a lot of luck when macOS Big Sur is released. I’ll use Webroot on my PC’s but for the Mac I’m using another security product that I have no problems with. We all know that Apple has thrown a monkey wrench in the mix when they came out with Catalina but other security software companies kept on top of it and they have very little problems from what I read on their forums. I truly miss using Webroot on my Mac with the Backup & Sync. :frowning2: Maybe when all the bugs are gone I’ll reinstall Webroot on the Mac. :wink:

Userlevel 7
Badge +19

@happyfood ,

Did you ever get ahold of the support team? If not, please send me a Private Message including the e-mail address attached to your Webroot account and I’ll check on the ticket for you.

Userlevel 3

@happyfood ,

Did you ever get ahold of the support team? If not, please send me a Private Message including the e-mail address attached to your Webroot account and I’ll check on the ticket for you.

Hi! After I’ve posted my previous comment I did eventually get an email from them.  I have emailed back right away to let them know that I’m good and that they can close the ticket number as I no longer need any assistance. :)  Thanks for checking. 

Reply