To Customer Support To Customer Support

Mac OS 10.15 freezing and involuntary restart with Webroot scan

  • 28 August 2020
  • 4 replies
  • 363 views
Y
Rank

Since the Mac OS 15.5 update the desktop freezes and then restarts after Webroot runs a scan. This is very inconvenient and frustrating. 

What can be changed to stop this? 

This topic has been closed for comments

4 replies

ProTruckDriver
Rank
Userlevel 7

Hello @YellowRose , Welcome to the Webroot Community Forum.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. 
Y
Rank

I submitted a ticket 4 days ago. No response from Support. Is this wait time normal for Webroot. Please advise as the issue is obstructing my work.

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @YellowRose  I will ping the Community Staff and they will be able to help you and find out what happened to your ticket. @khumphrey  @freydrew probably tomorrow sometime.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
khumphrey
Rank
Userlevel 7
Badge +19

@YellowRose ,

Can you please send me a private message including the email associated with your webroot account? I’ll check on your ticket for you.

Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.