Best answer by SsherjjView original
Mac Sierra 10.12.1
Webroot Secure Anywhere will not recognize my account key code. Any suggesstions?
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Welcome to the Webroot Community,
Are you installing Webroot for the first time or is this keycode a renewal keycode? If this is a renewal. Please follow below:
To activate a new keycode:
Can you tell me what Webroot version you have? Do you have WebrootSecure Anywhere for 1 PC or do you have WebrootSecure Anywhere Internet Security Plus for 3 PCs?
And yes you can Submit that Support Ticket now if you want and Support will get back to you as soon as they can.
Would you want to try a uninstall/reinstall of Webroot? If so look below...most of the time this will fix things.
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Otherwise Support will clear this up for you.