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Macbook not scanning - First Scan Not Complete

  • 9 February 2022
  • 1 reply
  • 227 views

I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?

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Best answer by TripleHelix 9 February 2022, 01:12

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Userlevel 7
Badge +63

Hello @kimberlyp98

With Mac OS and Webroot issues it’s always best to Contact Support Directly!

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

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