Best answer by TripleHelixView original
Please Submit a Support Ticket and they will help you sort this out.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
I never setup 2FA or MFA and now the login says: “Enter Authentication Code”. Since I never set that up I assume I will never receive a code either.
Since you joined “forces” with Carbonite (I thought that company was dead already!) this webroot product has been a pain!
I’m ready to switch myself AND all 75 other users to the local USA competitors!