I had webroot on my mac and then all of the sudden it asked for a key code. All the ones I had did not work so I went ahead and purchased a 5 device one for 3 years. I was able to get it on my phone, but for some reason it won't let me add it to my mac. I have installed and uninstalled and I have gotten two different things.
First one is that it force closes when I put the key code
Second if I used an old webroot I had from my time machine it allows me to put in the key code but it says it failed to install the latest verision.
Can someone please assist me? I spent $160 and I am starting to feel like it was a waste of money
Best answer by ProTruckDriver 8 April 2018, 01:54
Welcome to the Webroot Community,
Sorry to hear you are having these issues. Please try again to uninstall/reinstall Webroot as follows:
Have you tried these steps below?
To uninstall Webroot SecureAnywhere, follow the instructions below.
Sorry about that...have you tried just entering your new keycode?
If you receive a new keycode from Webroot, you can activate it from the My Account window.
To activate a new keycode:
Thank you for getting back to us. I am afraid that the Webroot Support Team will need to fix this for you. Don't worry they will surely take care of you and your money will not be lost. I apologize for any inconvenience that this has caused. This is not normal for Webroot to cause this kind of issue. I have had Webroot on my Mac for nearly 4 1/2 years. Uninstalling/reinstalling has not been a problem or updating automatically. But I also do not have High Sierra either. So it must be on the back end and Support might need to do some Sudo Commands. .
Please be patient and the Webroot Support Team usually answers back in 24-48 hours. If not sooner.
Keep us posted okay?
I've been running WSA Complete on a Mac for a little over 2 years now. I just upgraded from El Capiton to High Sierra a few days ago and reinstalled WSA today. WSA installed differently with High Sierra. I noticed that I got a warning about System Extension Blocked:
If this is what you are getting, go to "System Preferences" and "Allow" Webroot to install.
I hope that helps.