Product Update: WSA for macOS Catalina

WR!  I went to finally install for Catalina and of course I downloaded a version that was … ummmmm … magical!

No matter how many times I shut it down, in 5 seconds it came back and deleting it was impossible!

I had to invite WR in and fix that hot mess.

 

I really need to ask a question here … for all the persons running Catalina 10.15.1 … have u noticed how absolutely well Catalina is???

 

I think I need more info on the secure wifi!

So glad to read message that Updated product available! So happy to find a viable link and easy download.

Not so glad but not disappointed when the Update for Catalina does exactly same as pre-catalina release: ICON shows in dock and does NOTHING.

I didn’t expect that the problem would be corrected within three weeks when the company had already failed to deliver prior to Catalina release, right ? I am not confident that a compatible version will, in fact, be compatible, and am expecting that it too, will be a colossal cock-up

So I filed support ticket. Support replied that current version of Secure Anywhere is incompatible with Catalina and company is working to resolve this. REALLY ? REALLY?

I suppose product manager and product development team are working diligently but sure looks to Mac owners like “...something close to nothing, but different from day before…” and support team, well they’re doing some good things to be sure. They might consider communicating with product development team and manager so that the departments are on the same page, communicating same message. 

Yeah, I’m a bit unhappy but I can resolve that easily enough with purchase of another company’s product.

[...].  WR is a great company [...]

@seahorse 

 

I respectfully disagree.

 

Webroot WAS a great company, and I sincerely hope that they will be again in the future. However, their current performance is lacking.

 

Like you, I am a long-time Webroot customer, and want them to succeed. Notwithstanding, their recent actions surrounding Catalina have been disappointing, to say the least.

 

Bluntly, they have to do better.

@RogerIII 

 

It certainly does clarify the issue. Thank you for sharing this information. 

 

Based on this post, I was planning to change my ‘protection’ back to Webroot. However, it appears that they have not yet successfully resolved their incompatibility issue with Catalina. So, I will just ‘stick’ with the ‘protection’ that I currently have installed. 

 

You saved me some time, and aggravation. I appreciate it.

 

Best of luck on restoring your ‘protection’.    

Webroot Support has been an utter joke. I tried emailing in a support ticket and it took 3 weeks to get a reply that said “Call us”

I called and I sat on hold for nearly 2 hours before the “we appreciate your call” message changed to “call us during our business hours”.

This app has not worked for me for more than half a year. Updates, Uninstalls, Reinstalls, will never ever get to finish a scan before I’m prompted to enable full disk access for the 1000th time.

I look forward to the update coming this month, but if it fails just as miserably as all the past updates have, I will be looking for a refund. No point in paying for a product that won’t work.

Hey guys...when I can install webroot on my catalina?

Had to Update To (mac-OS Catalina) Because Computer Crashing Error Code (7E7AEE96CA). Had to Restore two times. Would not let me restore from Time Machine-back  And My “Mouse Wouldn't Work”.! So Had to Use Voice-over Command Just To Navigate Upgrade to OS-Catalina , Then restoring back to mac-OS Mojave Using Time Machine-Back. But  Then it Crash Again . So Updated To (Mac-OS Catalina) But Still Can’t Install My Webroot SecureAnywhere With Catalina. Their Was An Update Few Days Ago, But Was Not A Fix For Webroot - Catalina Issue. Last Update Release (macOS Catalina - Version: 10.15.1) Can’t Tell U How Mush Time I Wasted *%#!!. But No Fix Available For Now And Still Have Over 400+ Day’s Left On My Subscription. And It Remove My Relocated Item Folder with My Webroot Security in It. “NEED FIX BAD” 

 

  

I found this article which indicates v9.0.10.90 is compatible with Catalina 10.15.

https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2235

I see the processes running Webroot Anywhere, WSDaemon and WFDaemon but I have no UI/Window for the application nor a menubar icon.

Any ideas on how to fix this?? Thanks.

So, I have a way to delete the Webroot app (WSDaemon + WFDaemon) if you want it. Must know how to use terminal:



This command will keep killing the daemons when they start. It will print all the process PIDs it's trying to kill over and over again.

On another terminal, run:



Then the first terminal will stop scrolling.
You can kill the running process by pressing:
[control]+[c]

You can now close both terminals as you removed the executables for Webroot daemons.

BTW: The terminal will need your mac user password to run these command on privilege mode (administrator).

-------------- You're done here, if you don't know what you're doing, ignore the rest -------------

Further cleanup ahead (not necessary).

Then you can search for all webroot folders in your systems.



Ignore all the error messages from files you don't have access to.
Print the real result of the operation above with:



Pick and choose the folders you want to remove, if not all (Ignore this if your uncertain):
NOTE: Do it folder by folder, no spaces allowed, I repeat, if unsure don't do it.


Comment: Yes, it's not a pretty solution and I could've put a bit more effort in it and automated it bit more. But then again, I'm not paid to waste time on this.

Waiver: By running these commands in your computer, you understand and accept all risks associated with administrative privileged command execution on MacOS Kernel, and may a not, at any point, blame either myself nor Webroot if your system fail, crashes, becomes corrupted or any other negative outcome that may result. This is not an official solution and I am not in any way associated with Webroot.

License: Since the scripts above may be considered intellectual property, I hereby declare it Open-Source under GPL, version 2. Therefore use it and do whatevs with it, if you improve it, please share it...

#seriouscoding

So this thread is very much TLDR and seems to go way off topic.  What is the status of this topic?  When am I going to be able to get WR installed on a Mac Catalina machine and communicating properly with the console?

Thanks

I'd love to know the excuse for not having Webroot ready for the release. This is very poor. Unfortunately I have only just started a subscription but it's unlikely I'll renew it when the time comes.

I considered Webroot a premium AV software until this mishap. As a Admin for a large Apple user base so glad I didnt make the push to migrate everyone to Webroot. This would have been a disaster. My home machine were the onyl ones I ahve to worry about now and my subscript runs out 10/24 I will not be renewing. What a disappointment. No target date even. We develop software for Apple and all our prudct were thoroughly tested and migrated before release date. For a security company to no be prepared this tells you what habits are on the backend.

@cdtakaha 

 

“I have a free copy of web root on my Mac Mojave that says expired subscription but still works from Ally Bank website download.” 

Thank you for making me aware of this free option.  Now, to your issue. 

See: “Does my Webroot SecureAnywhere license key expire?” at https://www.ally.com/help/bank/anti-malware.html

Assuming you are an Ally customer, your license key is supposed to automatically renew each year at no cost to you. Since it has not automatically renewed, have you considered contacting Ally (systemic root cause), or Webroot tech support (individual root cause)?

 

“If I upgrade to MacOS Catalina will I have to pay for update to 9.1xx Webroot when it is released"

This entire thread is about Webroot being incompatible with Catalina. As such, I am confident that you already know this, but just to be sure …

Payment concerns aside, upgrading to Catalina right now will completely disable Webroot functionality. Webroot is ‘working on’ their software to address this issue. In the meantime, they recommend that you wait to upgrade to Catalina until after they release their ‘updated/compatible’ version. The latest status update from Webroot, complete with estimated timing, can be found  here.