Dear Webroot for MAC users,
Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks.
Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible.
We will inform you when it is safe to upgrade your macOS.
If you need help with Webroot in the meantime, please reach out via the appropriate links below:
· Business Support: https://mysupport.webrootanywhere.com/supportwelcome.aspx?
· Consumer Support: https://detail.webrootanywhere.com/servicewelcome.asp
· Best Buy Support: https://www.bestbuy.com/services/remotesupport or 1-888-BEST-BUY
Pawani Vaddi, Sr Product Manager
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Surprising yet disappointing to say the least. BurnByCatalina had some excellent questions but all Webroot has done is avoided answering or skirted around. It’s been over a month now and all Webroot subscribers who have patiently waited are still in limbo. Basically all Webroot is saying is that they are working on this. In the interim, Webroot subscribers have no protection and apparently no recourse. If something does happen, protection wise, apparently Webroot is going to do nothing but say, “Sorry”. Furthermore, I completely agree with BurnByCatalina that Webroot subscribers should be compensated in some way for their patience and loyalty. Basically we are still paying for Webroot service protection that is not being provided. Hopefully, Webroot will step up and do the right thing regarding compensation, especially if you expect to retain us. Webroot subscribers are becoming tired of all the lame excuses.
I wanted to update this thread with
@PVaddi latest message over here re: timing.